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Remote Workforce Management Jobs in Nebraska (NOW HIRING)

Cengage Learning

Partner with Talent Management, Learning & Development, Talent Acquisition, and HR Technology teams to develop a comprehensive skills-based workforce strategy. * Build processes and frameworks for ...

Autodesk

This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global ... Background instrategic planning,e.g.management consulting, corporate strategy, or go-to-market ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service ... Remote Working and Technology Requirements To work remote, individuals must meet all the ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service ... Remote Working and Technology Requirements To work remote, individuals must meet all the ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...

Manulife

$93K - $110K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Negotiate and manage time and resources to meet deadlines and service times. * Provide training and ...

CRB

Project Manager - Design

Omaha, NE · Remote

Pursue and maintain industry-relevant project management certifications (e.g., PMP, AEC PMA), as ... Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal ...

CRB

Project Manager - Design

Omaha, NE · Remote

Pursue and maintain industry-relevant project management certifications (e.g., PMP, AEC PMA), as ... Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal ...

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Remote Workforce Management information

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Nebraska? The most popular types of Workforce Management jobs in Nebraska are:
What are popular job titles related to Remote Workforce Management jobs in Nebraska? For Remote Workforce Management jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Nebraska look for? The top searched job categories for Remote Workforce Management jobs in Nebraska are:
What cities in Nebraska are hiring for Remote Workforce Management jobs? Cities in Nebraska with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Nebraska as of June 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.
Workforce Management Real Time Coordinator

Workforce Management Real Time Coordinator

Mutual of Omaha

Omaha, NE • Remote

$22.50 - $23/hr

Other

Retirement, PTO

Posted 10 days ago

Mutual Of Omaha rating

8.6

Company rating: 8.6 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

71st of 263 rated insurance

Job description

Workforce Management Real Time Coordinator

Apply now Job no: 504936
Work type: Full Time Regular
Location: Remote
Categories: Administrative/Support

We are seeking a detail-oriented professional to manage real-time (intra-day) operations and resource optimization for our Service Contact Center. This role ensures an exceptional experience for both customers and employees by translating staffing forecasts into efficient schedules and making real-time adjustments to meet business goals.

  • Regular hours are 7:00 a.m. to 3:30 p.m. central time. Flexibility is required, as occasional shifts from 10:30 a.m. to 7:00 p.m. central time may be necessary to support operational needs.

WHAT WE CAN OFFER YOU:

  • Hourly Wage: $22.50 -$23.00 an hour, plus annual bonus opportunity
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

  • Monitor daily workload volumes and communicate with leadership based on business needs.
  • Identify workflow bottlenecks and escalate issues that may impact service levels or production goals.
  • Review production reports (Tableau Reporting) and analyze trends to improve operational performance.
  • Monitors real-time performance for approx 85-100 associates using tools like NICE, Salesforce, CC Pulse, Tableau, and AWS to make intra-day staffing adjustments and meet service level goals.
  • Analyzes current and historical performance trends, conducts real-time re-forecasting, and collaborates with operations to align with business objectives.
  • Manages workforce schedules in WFM software, including updates for exceptions, absenteeism, and shift changes.
  • Partner with supervisors and managers to address staffing needs and workload balancing. Support continuous improvement initiatives to increase efficiency and enhance customer service.

WHAT YOU'LL BRING:

  • Strong analytical and technical skills with the ability to interpret data and make informed business decisions; keen attention to detail.
  • Thrives in high-pressure, fast-paced environments with the flexibility to adapt to shifting priorities and deadlines.
  • Highly organized with the ability to manage multiple tasks or projects simultaneously.
  • Proactive problem-solver with strong communication skills; able to work independently or collaboratively to drive results.
  • Demonstrates professionalism, integrity, and the ability to build strong relationships across all levels of the organization; proficient in Excel.
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

  • Must have 1-3 years of relevant experience managing scheduled and intraday adjustments.
  • Proven experience using Tableau for operational or performance reporting
  • Proficient in NICE for schedule management, exception handling, and intraday updates
  • Strong Excel skills, including use of formulas and data organization for workforce management or reporting purposes

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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Advertised: Jun 18, 2026 09:00 AM Central Daylight Time
Applications close: Jun 24, 2026 11:55 PM Central Daylight Time

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