ZipRecruiter

Log In

1

Call Center Manager Jobs in Nebraska (NOW HIRING)

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Union Bank & Trust

RPS Call Center Representative

Lincoln, NE · On-site

$14 - $17.50/hr

The Retirement Plan Services Call Center Representative is responsible for incoming participant calls, processing of enrollment forms, preparation of distribution paperwork, and assisting all areas ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Nebraska

Call Center Manager information

See Nebraska salary details

$28.1K

$60.9K

$104.4K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Nebraska is $60,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Nebraska? The most popular types of Call Center jobs in Nebraska are:
What are popular job titles related to Call Center Manager jobs in Nebraska? For Call Center Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Nebraska look for? The top searched job categories for Call Center Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Call Center Manager jobs? Cities in Nebraska with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Nebraska as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,862 per year, or $29.3 per hour.

Call Center Manager

NextDeavor

Omaha, NE • Remote

$100K - $130K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here's What You'll Need to Be Successful in This Role
  • Bachelor's degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here's What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range $100,000 - $130,000 Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered. Apply with Pioneers here Pay Range $100,000.00 Annually to $130,000.00 Annually

Apply