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Call Center Manager Jobs in Nebraska (NOW HIRING)

CORE BANK

Banking Center Manager

Omaha, NE · On-site

Our culture-what we call our Recipe for Awesome-makes Core Bank more than a place to work or bank ... Position Summary The Banking Center Manager is responsible for translating the bank's relationship ...

Posted today

CORE BANK

Banking Center Manager

Omaha, NE · On-site

Our culture-what we call our Recipe for Awesome -makes Core Bank more than a place to work or bank ... Position Summary The Banking Center Manager is responsible for translating the bank's relationship ...

Posted today

Brookfield

Manager, Customer Service

Omaha, NE · On-site

This role will manage a team of Client Service employees working in a call center providing exceptional customer service to client's inquiries, concerns, and requests about products and services ...

Lincare

Manager, Center Operations

Scottsbluff, NE · On-site

Includes responding to call outs at night and weekends to provide the service normally done by a ... a center * Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Nebraska

Call Center Manager information

See Nebraska salary details

$28.1K

$60.9K

$104.4K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Nebraska is $60,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Nebraska? The most popular types of Call Center jobs in Nebraska are:
What are popular job titles related to Call Center Manager jobs in Nebraska? For Call Center Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Nebraska look for? The top searched job categories for Call Center Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Call Center Manager jobs? Cities in Nebraska with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Nebraska as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,862 per year, or $29.3 per hour.

Call Center Representative ($500 Hiring Bonus!)

Farm Bureau Financial Services

Lincoln, NE • On-site

$14 - $17.50/hr

Other

Posted 22 days ago

Job description

Call Center Representative – ($500 Hiring Bonus!)

Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you!

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:
  • Respond to and resolve customer service requests.
  • Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
  • Process agent appointments and/or follow-ups for all Agents and registered representatives.
  • Create positive business relationships between the agents, the company and with our customers.
  • Understand the basic information for all products offered by FBL Financial Group, Inc.
What It Takes to Join Our Team:
  • High school diploma or equivalent required.
  • Must have or be able to attain knowledge regarding how the insurance industry operates.
  • Analytical/problem solving skills required.
  • Basic personal computer skills Windows environment (Word, Excel) required.
  • Keyboard skills (40 – 45 NWPM).
  • Oral and written communication skills as appropriate to this position.
  • Reasonably regular and predictable attendance.
  • Ability to read, write and speak the English language.

If you're interested in joining a company that appreciates you, and provides growth and professional development opportunities, we invite you to apply today. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

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