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Call Center Manager Jobs in Nebraska (NOW HIRING)

Join Parachute

Center Supervisor

Fremont, NE · On-site

$21/hr

Center Supervisor Department: Donor Floor Employment Type: Full Time Location: Fremont, NE ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

Join Parachute

Center Supervisor

Fremont, NE

$21/mo

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

Join Parachute

Center Supervisor

Fremont, NE · On-site

$21/hr

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and ... Manage the flow of donors and employees to match the needs of the business (including adherence to ...

TEKsystems

Contact Center Rep (PART TIME)

Bellevue, NE · Remote

$16.50/hr

Part-Time Contact Center Representative - MUST RESIDE IN BELLVUE, NE Retail & Consumer Goods ... Ability to provide exceptional service while managing call volume * Proficiency with Microsoft ...

New

TEKsystems

Contact Center Rep (PART TIME)

Bellevue, NE · Remote

$16.50/hr

Part-Time Contact Center Representative - MUST RESIDE IN BELLVUE, NE Retail & Consumer Goods ... Ability to provide exceptional service while managing call volume * Proficiency with Microsoft ...

New

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Call Center Manager information

See Nebraska salary details

$28.1K

$60.9K

$104.4K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Nebraska is $60,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Nebraska? The most popular types of Call Center jobs in Nebraska are:
What are popular job titles related to Call Center Manager jobs in Nebraska? For Call Center Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Nebraska look for? The top searched job categories for Call Center Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Call Center Manager jobs? Cities in Nebraska with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Nebraska as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,862 per year, or $29.3 per hour.

Manager, Center Operations

Lincare Holdings, Inc.

Scottsbluff, NE • On-site

Full-time

Re-posted 4 days ago

Lincare rating

6.9

Company rating: 6.9 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

452nd of 887 rated healthcare providers

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities:
  • Interview, hire, train, and supervise quality candidates for service representatives
  • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
  • Interacts with Medical Professionals in the community
  • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
  • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
  • Responsible for the CHAP effort for the center
  • Responsible for organizing and focusing on special programs
  • Controls inventory and the purchasing of equipment and supplies
  • Responsible for growth of the customer base through excellence in customer service
  • Responsible for the profitability of the center and for implementing and directing cost controls
  • Promotes effective written/verbal communications
  • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
    • Record keeping and inspections of vehicles is a critical part of the responsibility
  • Ensures the quality and safe delivery of medical equipment to patients
  • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
  • May be required to perform on-call duties on a rotational basis with other employees in the center
    • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
  • May serve as a backup when other employees are out due to absenteeism

#SLS
  • Bachelor's Degree or equivalent preferred
  • Minimum of three years experience with similar industry
  • Demonstrated knowledge of policies and procedures
  • Demonstrated knowledge of products
  • Work with limited supervision as an individual has primary responsibility for total operations of a center
  • Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
  • Must be computer literate

#SLS

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

Facebook

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