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Workforce Management Manager Jobs in California (NOW HIRING)

ATR

Customer Care Manager

Los Angeles, CA

$80K - $112K/hr

Requirements 5+ years of Workforce Management experience in a contact center environment. 3+ years of leadership experience managing workforce planning or call center operations teams. Advanced ...

Cummins

Project Management Manager - Service

San Leandro, CA · On-site

$126K - $190K/yr

Lead structured performance management processes for technicians and support staff, including goal ... Partner with branch leadership on hiring, onboarding, and workforce planning * Ensure new hires are ...

JPL

UKG & Workday Payroll Analyst

Pasadena, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role requires strong expertise in UKG Pro Workforce Management (WFM) to support the configuration, maintenance, and day-to-day operations of the platform. This position is critical to ensuring ...

Mad Engine, LLC

HR Workforce Manager

Burbank, CA · On-site

$115 - $125/hr

The position oversees the full talent acquisition lifecycle, workforce analytics, position management, and organizational planning to ensure hiring decisions support both immediate business needs and ...

New

AltaMed

Patient Service Center Workforce Analyst

Anaheim, CA · On-site

$68K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing ... The WF Analyst interacts with management and executives to plan, develop, and execute on PSC ...

AltaMed

Patient Services Center Workforce Analyst

Anaheim, CA · On-site

$68K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing ... The WF Analyst interacts with management and executives to plan, develop, and execute on PSC ...

Mad Engine Global LLC

HR Workforce Manager

Burbank, CA · On-site

$115K - $125K/yr

The position oversees the full talent acquisition lifecycle, workforce analytics, position management, and organizational planning to ensure hiring decisions support both immediate business needs and ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in California?

The most popular types of Workforce Management jobs in California are:

What are popular job titles related to Workforce Management Manager jobs in California?

For Workforce Management Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in California look for?

The top searched job categories for Workforce Management Manager jobs in California are:

What cities in California are hiring for Workforce Management Manager jobs?

Cities in California with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Care Manager

ATR

Los Angeles, CA

$80K - $112K/hr

Full-time

Re-posted 25 days ago

Job description

Position: Customer Care Workforce Manager

Work Location: LA County, CA (Hybrid)

Department: Customer Care

Reports to: VP of Customer Experience

Compensation: up to $112,320

What We're Looking For:

The Customer Care Call Center Workforce Manager is responsible for optimizing workforce planning, scheduling, real-time operations, and performance management. This leader ensures the right resources are available at the right time to deliver exceptional patient and referral source experiences while meeting service level goals, productivity targets, and operational efficiency standards.

The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call center leadership expertise, and a strong understanding of healthcare customer service operations.

Requirements

5+ years of Workforce Management experience in a contact center environment.

3+ years of leadership experience managing workforce planning or call center operations teams.

Advanced experience with Talkdesk Workforce Management (WFM) and reporting tools.

Experience leading high-volume customer service or healthcare contact center operations.

Strong forecasting, scheduling, and capacity planning expertise.

Preferred Experience

Healthcare, DME, respiratory care, home health, or patient services experience.

Knowledge of patient intake, referral management, authorization, or customer care workflows.

Experience supporting multi-site or remote contact center teams.

Familiarity with healthcare compliance and HIPAA requirements.

What You'll Do:

Workforce Management & Capacity Planning

Develop short-term and long-term staffing forecasts using historical trends, seasonality, growth projections, and operational initiatives.

Manage workforce planning processes including forecasting, scheduling, shrinkage management, and staffing models.

Analyze call, chat, email, and other customer interaction volumes to ensure optimal staffing levels.

Create staffing recommendations and business cases for hiring, cross-training, and resource allocation.

Monitor adherence to schedules and service level performance.

Talkdesk Administration & Optimization

Serve as the primary Workforce Management subject matter expert for Talkdesk.

Configure and optimize Talkdesk WFM forecasting, scheduling, intraday management, and reporting tools.

Analyze Talkdesk performance metrics and identify opportunities for operational improvements.

Partner with IT and Operations teams to implement enhancements and support system upgrades.

Ensure accurate agent skill assignments, routing strategies, and workforce configurations.

Real-Time Operations Management

Lead intraday management activities to ensure achievement of:

Service Level Agreements (SLAs)

Average Speed of Answer (ASA)

Abandonment Rate

Occupancy

Adherence

Productivity Goals

Make real-time staffing adjustments based on changing business demands.

Coordinate overtime, voluntary time off, and schedule modifications as needed.

Customer Care Leadership

Partner with Customer Care leadership to align workforce strategies with operational goals.

Support frontline supervisors and managers through performance insights and workforce recommendations.

Develop reporting packages and executive dashboards.

Drive continuous improvement initiatives focused on customer experience, efficiency, and employee engagement.

Reporting & Analytics

Produce daily, weekly, monthly, and quarterly workforce performance reports.

Analyze trends and provide actionable recommendations to leadership.

Present workforce insights to senior leaders and operational stakeholders.

Establish KPIs and performance benchmarks across customer care operations.