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Verint Jobs in California (NOW HIRING)

Five9

WEM AQM Prompt Engineer

San Ramon, CA · On-site

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

WEM AQM Prompt Engineer

San Francisco, CA

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Five9

Senior WEM AQM Prompt Engineer

San Ramon, CA · On-site

$116K - $160K/yr

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call ...

Five9

Senior WEM AQM Prompt Engineer

San Francisco, CA · On-site

$123K - $169K/yr

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call ...

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$96.3K

$170.2K

How much do verint jobs pay per year?

As of Aug 28, 2026, the average yearly pay for verint in California is $96,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $130,800.00 per year, depending on experience, location, and employer.

What is a Verint?

A Verint job typically refers to a role at Verint Systems, a company specializing in customer engagement, security intelligence, and workforce optimization solutions. Jobs at Verint can range from software development and data analysis to sales, consulting, and customer support. Employees at Verint work on AI-driven analytics, call center solutions, fraud detection, and other technologies that help organizations improve efficiency and security. Positions may require expertise in software engineering, machine learning, business analytics, or cybersecurity, depending on the role.

What are some typical challenges faced by Verint specialists, and how can they be managed effectively?

Verint Specialists commonly encounter challenges such as integrating Verint solutions with existing systems, ensuring user adoption, and managing complex data analytics tasks. These challenges can be managed by staying up-to-date with the latest Verint updates, closely collaborating with IT and operational teams, and providing comprehensive training to end-users. Proactive communication, ongoing support, and process documentation also contribute significantly to navigating these hurdles. Companies often value specialists who take a consultative approach to problem-solving and help drive continuous improvement across customer engagement and workforce optimization processes.

What are the key skills and qualifications needed to thrive in the Verint position, and why are they important?

To thrive as a Verint Specialist, you need expertise in call center analytics, workforce optimization, and strong problem-solving abilities, often requiring a background in IT or business operations. Familiarity with Verint software suites, data analysis tools, and relevant certifications such as Verint Certified Professional are highly valued. Excellent communication, analytical thinking, and project management skills help professionals interact effectively with technical and non-technical teams. These capabilities ensure successful implementation, optimization, and support of Verint solutions, driving organizational efficiency and customer experience.

Is Verint a good place to work?

Verint offers roles in customer engagement and security software, often requiring technical skills and certifications. Employee reviews indicate a generally positive work environment with opportunities for career growth, though experiences can vary by department and location.

What are the most commonly searched types of Verint jobs in California?

The most popular types of Verint jobs in California are:

What are popular job titles related to Verint jobs in California?

For Verint jobs in California, the most frequently searched job titles are:

What job categories do people searching Verint jobs in California look for?

The top searched job categories for Verint jobs in California are:

What cities in California are hiring for Verint jobs?

Cities in California with the most Verint job openings:

Verint jobs near you
Infographic showing various Verint job openings in California as of August 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 62% Physical, 8% Hybrid, and 30% Remote job distribution, with an average salary of $96,298 per year, or $46.3 per hour.

Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)

San Ramon, CA • On-site, Remote

Five9
Software Development • 1 - 5K employees
Learn more about Five9external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily utilizing Five9 and Verint platforms. You will act as a trusted advisor to contact center leaders, translating complex audio and text data into strategies that improve customer experience, ensure compliance, and drive operational efficiency.

  • Have in-depth experience implementing and consulting with customers on the Verint's Speech Analytics, Interactions (QM).and AQM / Quality Bot
  • Have experience of leading and implementing all aspects of a Verint WEM engagement.
  • Have a broad range of experience consulting with customers regarding best practices with Verint Speech Analytics and Interactions.
  • In depth knowledge of Verint integration architecture.
  • Will have experience of training customers on all aspects of Verint's Speech Analytics and Interactions applications.
  • Will Ideally have a broad range of experience with other Verint WEM applications including Performance Management, AQM, Speech, Text, or Desktop Analytics.

What You'll Do

As a Speech Analytics Consultant, you will be accountable for the following key responsibilities:

  • Strategic Consulting: Partner with client leadership to align cloud analytics insights with business objectives, compliance requirements, and contact center KPIs that can be tracked and improved through speech analytics.
  • System Implementation & Tuning: Design, build, and tune speech analytics categories, queries, and dashboards within Verint systems to accurately capture customer sentiment, intents, and agent behaviors.
  • Client Enablement: Train clients in how to interpret dashboards and maintain their cloud configurations.
  • Actionable Insights: Analyze unstructured data to identify root causes of customer friction and integrate findings into broader cloud-based WEM initiatives like targeted Quality Management and coaching.

What You Bring

  • Experience: 5+ years of hands-on experience designing and managing speech/interaction analytics In Verint Cloud.
  • You will hold currently hold or be working towards Verint Accreditation in Speech Analytics.
  • Experience with other Speech Analytics tools.
  • Consulting Background: Previous experience in contact center consulting, with a strong understanding of contact center operations, metrics, and workflows.
  • Communication: Excellent client-facing communication skills, with the ability to bridge the gap between technical data and business strategy.
  • Familiarity / certification in other Verint products is desirable but not essential.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.  For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$70,400—$195,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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