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Workforce Management Manager Jobs in California (NOW HIRING)

General information Job Posting Title External Workforce Manager Date Thursday, June 25, 2026 City ... management experience - Experience in large-scale program transitions or start-ups - Prior ...

This role will focus on designing and delivering solutions that optimize asset lifecycle management, mobile workforce management, and capital investment strategies for utility organizations. This ...

Our goal is not simply to modernize traditional contingent workforce practices, but to help define what best-in-class extended workforce management looks like in an AI-first company. About the Role ...

Requirements 5+ years of Workforce Management experience in a contact center environment. 3+ years of leadership experience managing workforce planning or call center operations teams. Advanced ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in California?

The most popular types of Workforce Management jobs in California are:

What are popular job titles related to Workforce Management Manager jobs in California?

For Workforce Management Manager jobs in California, the most frequently searched job titles are:

What cities in California are hiring for Workforce Management Manager jobs?

Cities in California with the most Workforce Management Manager job openings:

Infographic showing various Workforce Management Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

External Workforce Manager

Maximus

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

291st of 492 rated business services


Job description

General information
Job Posting Title
External Workforce Manager
Date
Thursday, June 25, 2026
City
San Diego
State
CA
Country
United States
Working time
Full-time
Description & Requirements
Maximus is seeking an experienced External Workforce Manager who will be responsible for planning, managing, and overseeing all subcontractor relationships to ensure compliance with contract requirements, performance standards, and operational goals. This role serves as the primary liaison between internal leadership and subcontractor partners, ensuring delivery excellence, cost control, and adherence to regulatory and contractual obligations.
**Position is contingent upon contract award.**
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- Competitive Compensation -Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Preferred Experience:
- Prior management experience
- Experience in large-scale program transitions or start-ups
- Prior experience working with underserved or diverse communities
- Prior experience working within public assistance funding specifically in areas of childcare and vouchers
- Familiarity with procurement and subcontract negotiation processes
- Background in audit/compliance tracking (e.g., RTMs, SLA monitoring)
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
85,000.00
Maximum Salary
$
95,000.00

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