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Workforce Management Manager Jobs in Arizona (NOW HIRING)

Hadrian Automation

Workforce Programs Manager

Mesa, AZ · On-site

$150K - $225K/yr

We are looking for a Workforce Programs Manager to own the scoping of workforce for new Hadrian ... Represent Hadrian in partner negotiations, MOU development, and ongoing relationship management ...

Whatnot

Manager, Workforce Operations

Phoenix, AZ · On-site

$140K - $160K/yr

At least 6+ years of experience, with 4+ in Workforce Management * Strong data analysis skills, turning data insights into action and highly proficient in SQL * Experience in a fast-paced environment ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning ...

Geico

Senior Workforce Analytics Analyst

Tucson, AZ · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · Remote

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Arizona?

The most popular types of Workforce Management jobs in Arizona are:

What are popular job titles related to Workforce Management Manager jobs in Arizona?

For Workforce Management Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Arizona look for?

The top searched job categories for Workforce Management Manager jobs in Arizona are:

What cities in Arizona are hiring for Workforce Management Manager jobs?

Cities in Arizona with the most Workforce Management Manager job openings:

Infographic showing various Workforce Management Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Dayforce HCM WFM Consultant

Phoenix, AZ • On-site

Valid8 Financial, Inc.
Finance and Insurance • 11 - 50 employees
Learn more about Valid8 Financial, Inc.external

Other

Posted 5 days ago

Job description

AXL Global Consulting is looking for experienced individuals to join our Dayforce Consulting team. As a Dayforce Workforce Management (WFM) Consultant, you will lead the implementation and configuration of Dayforce HCM (Human Capital Management) solutions, specifically focusing on the Workforce Management module, for our clients. You will collaborate closely with clients to understand their workforce management needs, configure the Dayforce system accordingly, and guide them through the implementation process. Your role is pivotal in ensuring that clients effectively leverage Dayforce Workforce Management to optimize their workforce planning, scheduling, and time tracking processes.

AXL hires people with a broad set of skills who are ready to tackle some of the industry's greatest challenges. You should have a technical mindset and be comfortable problem solving with multiple systems. This is a functional consulting position; however knowledge of the technical aspects of software implementations such as System Integration or Report Writing is a big plus.

Ideal candidates are fast learners and great communicators who can support the needs of our organization, your clients, and our partners. You must be resourceful and possess outstanding customer service and strong analytical skills.

This is a full-time, remote (USA or Canada) role.

Responsibilities
  • Engage with clients to analyze their workforce management requirements, operational workflows, and regulatory compliance needs.
  • Conduct workshops and meetings to gather detailed functional and technical requirements for configuring Dayforce Workforce Management.
  • Configure the Dayforce Workforce Management module to align with client-specific requirements and industry best practices.
  • Collaborate with technical teams to integrate Dayforce Workforce Management with other modules within the HCM system.
  • Develop and execute test plans to validate the functionality and accuracy of configured workforce management processes.
  • Conduct system integration testing to ensure seamless operation with other Dayforce modules and third-party systems if applicable.
  • Provide comprehensive training sessions to client stakeholders on using Dayforce Workforce Management functionalities effectively.
  • Serve as a subject matter expert (SME) to address client inquiries, troubleshoot issues, and provide ongoing support during and after implementation.
  • Create and maintain project plans outlining tasks, milestones, and timelines for implementation activities.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful and timely project delivery.
  • Document configuration decisions, processes, and customizations made during the implementation phase.
  • Prepare regular status reports and updates for clients and internal stakeholders.
  • Stay updated with Dayforce Workforce Management updates, new features, and industry trends.
  • Recommend system enhancements or additional modules that could optimize client workforce management processes.

Bachelor’s degree in Human Resources, Business Administration, Computer Science, or related field.

Proven experience (typically 3-5 years) in implementing, configuring, and testing Dayforce HCM solutions, with a specialization in Workforce Management.

Strong understanding of workforce planning, scheduling, time tracking, and labor compliance regulations.

Excellent communication skills, with the ability to interact effectively with clients and internal teams.

Ability to manage multiple projects simultaneously and prioritize effectively.

Certification in Dayforce HCM or related HR/workforce management systems (preferred).

Full-time, US or Canada - remote.

Preferred Qualifications

Experience with WFM systems such as Dayforce, UKG, Red Prairie, Novatime, etc.

SQL and XML knowledge is a plus

Relevant Certifications in HR, IT, WFM, and/or PROSCI are a plus

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