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Workforce Management Associate Jobs in Oregon (NOW HIRING)

Quince

Customer Experience Specialist

OR · Remote

$1K/wk

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce Management Why You'll Love Working Here * Impactful work shaping customer loyalty * Culture of ownership and ...

Quince

Customer Experience Specialist

OR · Remote

$1K/wk

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce Management Why You'll Love Working Here * Impactful work shaping customer loyalty * Culture of ownership and ...

Burlington Stores

Retail Store Manager - New Store

Bend, OR · On-site

$60K - $75K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Burlington

Retail Store Manager - New Store

Bend, OR · On-site

$60K - $75K/yr

Handle personnel and associate relations issues. * Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district ...

Amazon

Transportation Area Manager, PDX8

Woodburn, OR · On-site

$68K - $91K/yr

You and your team of Transportation Associates are responsible for Amazon customers receiving their ... motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery ...

Amazon

Transportation Area Manager, PDX8

Woodburn, OR · On-site

$68K - $91K/yr

You and your team of Transportation Associates are responsible for Amazon customers receiving their ... motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery ...

Bi-Mart Corporation

Floor Manager

Damascus, OR

$27.40/hr

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

Bi-Mart

Floor Manager

Damascus, OR · On-site

$27.40/hr

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

New

Bi-Mart Corporation

Floor Manager

Damascus, OR · On-site

$27.40/hr

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

Bi-Mart Corporation

Floor Manager

Damascus, OR

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

Bi-Mart

Floor Manager

Sisters, OR · On-site

$27/hr

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

New

Bi-Mart Corporation

Floor Manager

Damascus, OR · On-site

$27.40/hr

... and workforce management) and helps to drive positive customer and employee experiences, while ... Associate or Bachelor's degree, especially if in a retail related field (Business, Retail ...

Impact Advisors

OR · On-site

$95K - $173K/yr

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering ... with workforce, compliance, and operational requirements. The ideal candidate brings strong ...

NeuraFlash, Part of Accenture

OR · On-site

$94K - $266K/yr

Experience with WorkForce Management solutions * Experience working with outbound dialers and ... AWS Developer Associate Certification or Professional * AWS Solution Architect Certification or ...

Amazon

Transportation Area Manager, PDX8

Woodburn, OR · On-site

$68K - $91K/yr

You and your team of Transportation Associates are responsible for Amazon customers receiving their ... Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and ...

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Workforce Management Associate information

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$9

$20

$33

How much do workforce management associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for workforce management associate in Oregon is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Oregon? The most popular types of Workforce Management jobs in Oregon are:
What are popular job titles related to Workforce Management Associate jobs in Oregon? For Workforce Management Associate jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Oregon look for? The top searched job categories for Workforce Management Associate jobs in Oregon are:
What cities in Oregon are hiring for Workforce Management Associate jobs? Cities in Oregon with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you
Customer Experience Specialist

Customer Experience Specialist

Quince

OR • Remote

$1K/wk

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

THE ROLE 

Customer Experience Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $23/hour with tenure based increases
  • Up to $1,000/month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Medical, dental, vision, life, disability, 401(k), and more
  • Referral bonuses of up to $1,000. 

Qualifications

Required:

  • High School diploma or GED
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

Apply