Workforce Management Analyst Remote Jobs in Minnesota

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Partner with stakeholders to develop holistic measurement frameworks aligned to organizational KPIs, member experience goals, and business outcomes. Ensure measurement approaches reflect enterprise priorities and support cross channel analytics
• Act as a subject matter expert on analytics best practices, enabling comprehensive visibility into member behaviors across digital journeys, call interactions, chat, surveys, and claims
• Support product, operations, consumer experience, and digital teams with recurring and ad hoc reporting, deep dives, and insights that answer key business questions
• Develop learning, experimentation, and optimization plans in partnership with data science, CX, digital product, and business stakeholders
• Promote data driven decision making across the organization and build strong, collaborative relationships with stakeholders
• Establish measurable goals and success frameworks that connect analytics insights to ROI and tangible business impact
• Gain deep understanding of digital and service experience ecosystems, including website architecture, call drivers, chat flows, survey signals, and claims related interactions, to contextualize insights and identify root causes
• Manage expectations, timelines, and scope effectively while leading analytical workstreams. 
• Facilitate workshops, working sessions, and insight readouts across product, technical, operations, and design stakeholders
• Manage multiple simultaneous projects and collaborate effectively with distributed, cross functional teams
• Communicate findings clearly through multiple channels (presentations, dashboards, email summaries) and escalate issues proactively
• Monitor trends across digital experience, service operations, consumer behavior, analytics technologies, and generative AI to identify new opportunities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3 years of analytics experience, ideally spanning digital, call center, or multi channel environments
• Experience with analytics tools such as Adobe, Google Analytics, or other digital experience platforms, plus familiarity with service analytics or operations data sources
• Demonstrated experience managing the analytics lifecycle, including testing methodologies, experimentation, and optimization
• Proficiency with common productivity tools (Excel, Word, PowerPoint)
• Intermediate SQL skills and curiosity to explore, validate, and combine datasets across digital, telephony, chat, survey, and claims systems

• Proven solid problem solving skills, intellectual curiosity, and a passion for uncovering insights that improve customer experience and organizational performance

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.