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Work From Home Patient Account Representative Jobs

Conifer Health Solutions

Patient Account Representative

$15.80 - $23.70/hr

... account from creation to payment. Representative will need to effectively follow-up on claim ... Representative must be able to work independently as well as work closely with management and team ...

RSi

Bilingual Patient Account Representative

$16 - $19/hr

Columbia, SC Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers ... inquiries from all relevant parties. * Handles inbound and outbound telephone calls to patients ...

RSi

Remote Patient Account Representative

$15 - $18/hr

Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers ... inquiries from all relevant parties. * Handles inbound and outbound telephone calls to patients ...

Ridgeview

Patient Account Rep

Waconia, MN · On-site +1

$18.50 - $24.50/hr

This position has the opportunity to work remotely after successful completion of training. Purpose ... Assures payments are posted accurately and timely to patient accounts. * Answers inquiries ...

Med-Metrix

Patient Account Representative - Remote

Red Bank, NJ · On-site +1

$18.50 - $24.25/hr

Job Purpose The Patient Account Representative is responsible for collections, account follow up, ... Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not ...

Radiology Partners

Patient Account Rep I

$19 - $22/hr

Detail-oriented with the ability to work effectively in a fast-paced, team environment WHY ... We hold that diversity is a key source of strength from which we will build a practice culture that ...

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How much do work from home patient account representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work from home patient account representative in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the work from home patient account representative position, and why are they important?

To thrive as a Work From Home Patient Account Representative, you need strong organizational skills, knowledge of medical billing and coding, and at least a high school diploma or equivalent; some employers may prefer prior healthcare or collections experience. Familiarity with electronic health record (EHR) systems, billing software, and potentially certification such as Certified Patient Account Representative (CPAR) is advantageous. Outstanding communication, problem-solving abilities, and attention to detail are important soft skills for this position. These capabilities enable representatives to accurately manage patient accounts, resolve billing questions, and deliver excellent customer service from a remote setting.

What is a work from home patient account representative?

A Work From Home Patient Account Representative is responsible for managing patient billing, processing payments, and addressing inquiries about medical accounts. They communicate with patients, insurance companies, and healthcare providers to resolve billing issues and ensure accurate account records. This role typically requires excellent customer service skills, knowledge of medical billing processes, and proficiency in handling confidential information. Working remotely, representatives use phone, email, and online systems to assist patients efficiently.

What are the typical daily responsibilities of a work from home patient account representative?

A Work From Home Patient Account Representative typically spends their day reviewing patient accounts, processing payments, and handling billing inquiries via phone or email. They communicate with patients to discuss account balances, resolve discrepancies, and explain insurance coverage or payment plans. The role also involves updating records in billing systems and collaborating with other departments such as insurance verification or collections. Successful representatives manage a caseload efficiently and ensure sensitive information is handled securely. This variety of tasks helps maintain accurate financial records and ensures a positive patient experience.

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Work From Home Patient Account Representative jobs near you
Infographic showing various Work From Home Patient Account Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Patient Account Representative

Conifer Health Solutions

Remote

$15.80 - $23.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Conifer Health Solutions rating

6.7

Company rating: 6.7 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

533rd of 887 rated healthcare providers

Job description


JOB SUMMARY
The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance.
Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following:
  • Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed.
  • Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions
  • Access payer websites and discern pertinent data to resolve accounts
  • Utilize all available job aids provided for appropriateness in Patient Accounting processes
  • Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
  • Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
  • Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities
  • Provide support for team members that may be absent or backlogged

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
  • Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.
  • Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results.
  • Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor.
  • Participate and attend meetings, training seminars and in-services to develop job knowledge.
  • Respond timely to emails and telephone messages as appropriate.
  • Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies
  • Intermediate skill in Microsoft Office (Word, Excel)
  • Ability to learn hospital systems - ACE, VI Web, IMaCS, OnDemand quickly and fluently
  • Ability to communicate in a clear and professional manner
  • Must have good oral and written skills
  • Strong interpersonal skills
  • Above average analytical and critical thinking skills
  • Ability to make sound decisions
  • Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors
  • Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims.
  • Intermediate understanding of EOB.
  • Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms.
  • Ability to problem solve, prioritize duties and follow-through completely with assigned tasks.

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
  • High School diploma or equivalent. Some college coursework in business administration or accounting preferred
  • 1-4 years medical claims and/or hospital collections experience
  • Minimum typing requirement of 45 wpm

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/Team Work Environment
  • Ability to sit and work at a computer terminal for extended periods of time

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Call Center environment with multiple workstations in close proximity

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation and Benefit Information
Compensation
  • Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
  • Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
  • Conifer observed holidays receive time and a half.

Benefits
Conifer offers the following benefits, subject to employment status:
  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

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