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Work From Home Help Desk Jobs in Raleigh, NC (NOW HIRING)

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Work From Home Help Desk information

See Raleigh, NC salary details

$13

$24

$38

How much do work from home help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for work from home help desk in Raleigh, NC is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.03 per hour, depending on experience, location, and employer.

What is a work from home help desk?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

How does a work from home help desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.
What are popular job titles related to Work From Home Help Desk jobs in Raleigh, NC? For Work From Home Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Work From Home Help Desk jobs in Raleigh, NC look for? The top searched job categories for Work From Home Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Work From Home Help Desk jobs? Cities near Raleigh, NC with the most Work From Home Help Desk job openings:
Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,163 per year, or $24.6 per hour.

DAY TRADER IN TRAINING (WORK FROM HOME)

Day Trading Advantage

Raleigh, NC • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

If there is one thing we have learned over this last year, it is that jobs and businesses are in the hands of politicians. As if it wasn't hard enough keeping a boss happy. So if you are tired of the daily grind that makes it harder and harder to achieve your financial goals, then it may be time to switch gears. We are expanding our team of financial analysts and looking for bold candidates who are self-starters, willing to learn, and driven to succeed. We offer a flexible work schedule, the ability to work from home, and huge financial rewards through continual training and education

The Company

Even during the insane year of 2020, Day Trading Advantage has continued to experience rapid growth in the technology and financial sectors. Cutting edge technology, custom software, and world-class one on one training ensured that our teams have been handed the recipe for success. We know how to train people to be their best, and have created a unique opportunity for strong performers to achieve all of their financial goals, take control of their future, as well as their incomes.

The Position We are looking for those who are not afraid to shape their own financial future. We are willing to train the right candidate, though a strong command of English and basic computer skills are required. And like so many companies, we also realized that working remotely is not just preferred, but it is optimal.

Key Responsibilities

We are looking for individuals who:

  • Can be trained as a financial analyst
  • Can be trained to use our proprietary software to detect trends and trades
  • Will self report historical performance
  • Set and reach monthly goals
  • Can attend daily webinars and team meetings
  • Are willing to invest in their future

The following additional skills are a plus:

  • Good communicator both written and verbal
  • Detail oriented and good with numbers
  • Ability to learn new things.

This position is based solely on performance. After a brief trial period, you will receive comprehensive training and the ability to earn unlimited compensation. This is not a salaried position but a home business, so there is no ceiling on potential earnings if you are driven to succeed. 85% of candidates that are trained, continue in this field.

Location

Due to health mandates and shut downs, we have switched to working remotely. All of your training and daily tasks can be performed from your own home, as long as you have a computer and internet connection. If you've never worked from home before, it takes discipline and motivation, but is extremely rewarding and you'll love the freedom and control of your time.

Why You Should Consider This Position

  • Unlimited potential
  • Work from home
  • We offer training and support
  • Pick your own schedule
  • More free time in a day

How To Apply

We have a simple 2 step process to move the ball forward

  1. 1. Complete an online survey where you can upload your resume found here: https://www.surveymonkey.com/r/HTQHCG2
  2. 2. Set a phone call for an interview: https://calendly.com/fxdaytrading/15min

Candidates that are selected will be invited to a weekly Webinar on Wednesday night at 9pm EST. There you can get a good look at us and receive a better understanding of what this position entails. Questions will be addressed at that time and the next steps explained. To learn more about this program, watch the 3 videos at: DayTradingAdvantage.net

Employment Type: FULL_TIME

Apply