ZipRecruiter

Log In

2

Work From Home Credit Collections Supervisor Jobs

Home Depot

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position ... Accountable for direct supervision of the work activities of others. In addition to personnel ...

Amerita

Collections Supervisor

Englewood, CO · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... home infusion specialty. This role ensures the accuracy, efficiency, and compliance of all ... Oversees the entire collections process from billing to collections, and coordinate with payment ...

BrightSpring

Collections Supervisor

Englewood, CO · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... home infusion specialty. This role ensures the accuracy, efficiency, and compliance of all ... Oversees the entire collections process from billing to collections, and coordinate with payment ...

FUJIFILM Biotechnologies

Credit & Collections Specialist

$22.25 - $29.75/hr

  • Medical

  • Dental

Position OverviewThe Credit & Collections Specialist is a highly independent role with limited ... Bachelor's Degree or equivalent work experience required.Special skills or other job requirements:

Fujifilm

Credit & Collections Specialist

$22.25 - $29.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Credit & Collections Specialist is a highly independent role with limited ... Bachelor's Degree or equivalent work experience required. Special skills or other job requirements:

Fujifilm

Credit & Collections Specialist

$22.25 - $29.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Credit & Collections Specialist is a highly independent role with limited ... Bachelor's Degree or equivalent work experience required. Special skills or other job requirements:

next page

Showing results 1-20

All Jobsremote JobsFinance and Insurance JobsCollection JobsCollection Manager JobsWork From Home Credit Collections Supervisor Jobs

Work From Home Credit Collections Supervisor information

See salary details

$54.5K

$87.1K

$127K

How much do work from home credit collections supervisor jobs pay per year?

As of Aug 18, 2026, the average yearly pay for work from home credit collections supervisor in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a work from home credit collections supervisor do?

A Work From Home Credit Collections Supervisor manages a team of credit and collections agents who work remotely. Their main responsibilities include overseeing daily collection activities, setting goals, training staff, and ensuring compliance with company policies and regulations. They monitor accounts to identify overdue payments, resolve escalated issues, and develop strategies to reduce delinquency rates. By working from home, they use digital tools to communicate with their team and track collection metrics effectively.

What are the key skills and qualifications needed to thrive as a work from home credit collections supervisor?

To thrive as a Work From Home Credit Collections Supervisor, you need expertise in credit and collections processes, team management, and a background in finance or business, often supported by a bachelor's degree. Familiarity with collections software, CRM systems, and telecommunication tools is typically required, and certifications like Certified Credit and Collection Professional (CCCP) can be beneficial. Strong leadership, problem-solving abilities, and excellent communication are vital soft skills to motivate remote teams and resolve client issues. These competencies ensure effective debt recovery, maintain positive client relationships, and drive team performance in a remote work environment.

How does a work from home credit collections supervisor effectively manage and support a remote team?

As a Work From Home Credit Collections Supervisor, you'll leverage digital communication tools such as video conferencing, instant messaging, and workflow management platforms to monitor team performance, provide feedback, and resolve escalated cases. Regular virtual meetings and clear reporting structures help maintain team cohesion and accountability. You'll also be responsible for fostering a positive remote work culture, supporting team members with training and resources, and ensuring compliance with company policies and regulations. Strong organizational and communication skills are essential for overcoming the challenges unique to remote supervision.

What is the difference between Work From Home Credit Collections Supervisor vs Credit Collections Specialist?

AspectWork From Home Credit Collections SupervisorCredit Collections Specialist
CredentialsHigh school diploma or equivalent; sometimes additional certifications in collections or financeHigh school diploma or equivalent; certifications are optional but beneficial
Work EnvironmentRemote, supervisory role overseeing collections teamRemote or office-based, focused on individual collections tasks
Employer & Industry UsageUsed by financial institutions, debt collection agencies, and corporationsCommon in banks, credit card companies, and collection agencies
Search & Comparison IntentPeople comparing supervisory roles in collectionsIndividuals seeking entry-level or specialist collections roles

The Work From Home Credit Collections Supervisor oversees collections teams remotely, focusing on strategy and team management, while the Credit Collections Specialist handles individual collection cases, often working independently. Both roles require similar credentials but differ in responsibilities and scope.

More about Work From Home Credit Collections Supervisor jobs

What cities are hiring for Work From Home Credit Collections Supervisor jobs?

Cities with the most Work From Home Credit Collections Supervisor job openings:

What states have the most Work From Home Credit Collections Supervisor jobs?

States with the most job openings for Work From Home Credit Collections Supervisor jobs include:

What job categories do people searching Work From Home Credit Collections Supervisor jobs look for?

The top searched job categories for Work From Home Credit Collections Supervisor jobs are:

Work From Home Credit Collections Supervisor jobs near you
Infographic showing various Work From Home Credit Collections Supervisor job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.

Sr. Manager Pro Credit - Collections & DIsputes

Home Depot

On-site, Remote

Full-time

Re-posted 21 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,434 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the Collections and Disputes teams, guiding the development and execution of collection strategies that maximize cash flow, reduce bad debt exposure, and protect company assets. This role will oversee the dedicated Collections and Disputes organization, ensuring disciplined policy enforcement, effective risk mitigation, and alignment with broader commercial and financial objectives.
The ideal candidate will be a data-driven leader with demonstrated ability to translate complex analytics into executive-level business insights, optimize workflows through modern automation tools such as Bectran, and effectively balance risk management discipline with strategic commercial objectives.
Key Responsibilities
Team Leadership & Development
  • Team Leadership, Development & Governance: Provide strategic leadership, coaching, and performance management for the Collections and Disputes teams while fostering a culture of accountability, operational excellence, and continuous improvement. Oversee workforce planning, onboarding, training, competency development, and team structure to ensure consistent execution of regulatory requirements, system processes, SOPs, compliance expectations, and industry best practices.
  • Policy & Procedure Management: Establish, maintain, and enforce standardized collections and dispute policies, procedures, and operating rhythms to support consistent execution, effective controls, and scalable business practices across the organization.

Collections, Credit Holds & Financial Authority
  • Credit Hold, Order Release & Risk Governance: Establish and manage governance for credit holds, order releases, and past-due account restrictions, including defined thresholds and escalation protocols that balance risk mitigation, cash flow protection, and commercial continuity.
  • Escalation, Negotiation & Financial Authority: Serve as the senior escalation point for complex, high-value account matters, including dispute settlements, payment accommodations, and bad-debt write-offs within established corporate authority limits and prior to executive escalation.
  • Credit & Collections Partnership: Maintain strong alignment between Collections, Disputes, and Credit teams to support proactive risk identification, timely account resolution, and consistent portfolio management practices.

Commercial Alignment & Cross-Functional Collaboration
  • Sales, Operations & Commercial Partnership: Partner with regional Sales and Operations leaders to resolve complex account disputes, develop commercially balanced financial solutions, secure past-due balances, preserve customer relationships, and support profitable growth.

Legal & Vendor Management
  • Litigation & Third-Party Vendor Management: Serve as the primary administrative liaison for litigation-related matters and manage relationships with third-party collection agencies and external counsel to ensure performance, recovery, compliance, and cost-effectiveness standards are achieved.

Data Analytics & Executive Reporting
  • Performance Metrics & Executive Reporting: Define, monitor, and report on key portfolio performance indicators, including Days Sales Outstanding (DSO), Collection Effectiveness Index (CEI), bad debt ratios, collection trends, macroeconomic risks, at-risk accounts, and operational bottlenecks.
  • Data-Driven Business Insights: Translate portfolio data into actionable business intelligence through automated dashboards and executive-ready reporting that inform strategic decision-making, operational priorities, and continuous improvement opportunities.

Compliance & Continuous Improvement
  • Compliance & Controls: Ensure collection practices, third-party engagements, and credit structures comply with applicable commercial credit regulations, legal requirements, internal controls, and company policies.
  • Process Optimization: Lead regular reviews of administrative, operational, and system workflows to identify bottlenecks, eliminate redundancies, strengthen controls, and improve efficiency across the Collections and Disputes organization.

Direct Manager/Direct Reports:
  • Typically reports to Director Credit Services
  • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Experience: Minimum of 8 years of progressive commercial credit and collections experience, including 4-5 years in a leadership capacity managing large collections and dispute teams and high-volume commercial portfolios.
  • Subject Matter Expertise: Advanced knowledge of commercial trade credit, corporate debt collections, dispute resolution, and litigation processes.
  • Technical & Soft Skills
  • Systems & Reporting Capabilities: Demonstrated experience with credit and collections management platforms, preferably Bectran or similar credit-to-cash automation tools, with advanced proficiency in Microsoft Excel and data visualization platforms such as Power BI or Tableau.
  • Analytical & Executive Communication Skills: Proven ability to develop automated reporting frameworks, interpret financial metrics, and present data-driven insights clearly to executive leadership.
  • Leadership Presence & Collaboration: Strong negotiation, conflict resolution, and cross-functional partnership skills, with the ability to influence senior stakeholders, navigate complex customer situations, and make sound decisions when risk thresholds are exceeded.

Minimum Education:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field required.

Minimum Years of Work Experience:
  • 7

Certifications:
  • Professional certifications such as Certified Credit Executive (CCE), Certified International Credit Professional (CICP), or comparable designations through the National Association of Credit Management (NACM) are preferred.

Competencies:
  • A thorough working knowledge of the principles/disciplines of credit marketing, including Account Acquisition & Activation, Loyalty Marketing, Sales Promotion, etc.
  • A thorough understanding and knowledge of the principles/disciplines of the retail industry.
  • A strong grasp of Project Management skills and requirements. A proven record of developing new financial products and/or services
  • Able to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports.
  • Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
  • Very strong communication skills, both verbal and written.
  • Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.
  • Demonstrated decisiveness and sound decision making skills and demonstrated strong results in managed projects
  • Demonstrated strong results in managed projects

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $90,000.00 - $120,000.00

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Home Depot logo

About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Home Depot Jobs

Apply