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smart folks inc

Picking & Packing Services

Kannapolis, NC · On-site

$14.75 - $17.25/hr

Title: Picking & Packing Services Duration: Full-time Location: We have Multiple locations Site ... Communicate urgent issues to the Wipro customer designated site manager and Wipro customer team

Wipro Limited

TEST ENGINEER L4(CONTRACT)

Minneapolis, MN · On-site

$60K - $135K/yr

WIPRO) is a leading technology services and consulting company focused on building innovative ... Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution

Wipro

Customer Service Representative 1

Customer Service Representative 1 The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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How much do wipro csr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for wipro csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Wipro customer service representative (CSR)?

Wipro CSRs, or Customer Service Representatives at Wipro, are professionals responsible for handling customer queries, resolving issues, and providing support through various communication channels such as phone, email, or chat. They act as a link between the company and its clients, ensuring customer satisfaction and maintaining Wipro’s reputation for quality service. Their duties may include troubleshooting problems, processing orders, and documenting interactions, all while adhering to company policies and service standards.

What does a Wipro customer service representative (CSR) do?

As a Wipro CSR, your day usually involves handling customer inquiries through phone, email, or chat, resolving issues efficiently, and documenting interactions. You’ll collaborate closely with team members, supervisors, and sometimes with technical or billing departments to escalate complex cases or gather information. The work environment is fast-paced, requiring adaptability and strong communication skills. Regular team meetings and feedback sessions support continuous improvement and ensure alignment with company standards.

What skills and qualifications are needed to thrive as a Wipro customer service representative (CSR)?

To thrive as a Wipro Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency are typically required. Empathy, patience, and adaptability help CSRs build rapport with customers and handle challenging situations effectively. These skills are essential for delivering high-quality service, resolving customer issues efficiently, and upholding Wipro's reputation for client satisfaction.

What is the difference between Wipro Csr vs Wipro Support Executive?

AspectWipro CsrWipro Support Executive
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, technical knowledge optional
Work EnvironmentCall centers, customer service departmentsHelp desks, technical support teams
Employer & Industry UsageWipro, IT & BPO sectorsWipro, IT & BPO sectors
Common Search & ComparisonCustomer service roles at WiproTechnical support roles at Wipro

The Wipro Csr primarily handles customer inquiries and provides support via calls or chats, focusing on customer satisfaction. The Wipro Support Executive often deals with technical issues, troubleshooting, and resolving technical problems. While both roles require good communication skills and are based in similar environments, the CSR role emphasizes customer interaction, whereas the Support Executive may require technical knowledge.

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What states have the most Wipro Csr jobs?

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    Wipro Csr jobs near you
    Infographic showing various Wipro Csr job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

    Picking & Packing Services

    smart folks inc

    Kannapolis, NC • On-site

    $14.75 - $17.25/hr

    Full-time

    Re-posted 25 days ago

    Job description

    Title: Picking & Packing Services
     
    Duration: Full-time
     
    Location: We have Multiple locations
     

    Site Type

    Site Name

    Address

    Loaders Needed

    Tier 1

    Tier 2

    Existing

    Kannapolis (2005)

    2420 Supercenter Dr NE, Kannapolis, NC 28083

    1

    -

    Existing

    Kings Mountain (7146)

    1011 Shelby Rd, Kings Mountain, NC 28086

    1

    New

    Lincolnton (1209)

    306 N Generals Blvd, Lincolnton, NC 28092

    5

    3

    New

    Concord (1027)

    150 Concord Commons Pl SW, Concord, NC 28027

    5

    3

    Detailed Job Description:

    “Picking and Packing Services – Tier 1” 

    • Receive orders from system, pick orders from shelf and load into delivery package 
    • Weigh delivery package and validate, and record weight before loading 
    • Request aircraft when package is ready to be delivered 
    • Carry package from packing area to aircraft pickup location 
    • Load aircraft with package 
    • Maintain a clean work environment 
    • Must be able to work alone or in a small team 
    • Report failed orders to the customer support team 
    • Escalate any loading or onsite issues to their team lead 
    • Perform daily inventory check and audit 
    • Other duties as needed and agreed upon by the Parties 

    “Picking and Packing Services – Tier 2” 

    • Manage daily operations of the Personnel performing Tier 1 picking and packing Services (“Tier 1 Pick-Pack team”) and handle escalations from the team 
    • Ensure the team maintains a clean site and work environment 
    • Ensure all processes and procedures are followed on-site by the Tier 1 Pick-Pack team 
    • Ensure failed orders are being reported to the customer support team 
    • Facilitate partner success by providing support as required to partners on-site 
    • Build sustainable relationships with partners through open communication  
    • Perform order fulfilment and package loading  
    • Communicate urgent issues to the Wipro customer designated site manager and Wipro customer team 
    • Review stock and inventory management 
    • Perform quarterly inventory audits  
    • Train new Tier 1 Pick-Pack team members 
    • Other duties as needed and agreed upon by the parties 
     
    Regards,
    Raja Srinivas
    email: srinivas@smartfolksinc.com
     
    Smart Folks logo

    About Smart Folks

    Sourced by ZipRecruiter

    Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

    Industry

    It services

    Company size

    11 - 50 Employees

    Headquarters location

    McKinney, TX, US

    Year founded

    2011

    Social media

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