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Wipro Customer Service Representative Jobs (NOW HIRING)

Wipro Limited

Bilingual CSR

Atlanta, NY · On-site

$25K - $50K/mo

Bilingual CSR City: Atlanta State/Province: Georgia Posting Start Date: 7/1/26 Wipro Limited (NYSE ... WIPRO) is a leading technology services and consulting company focused on building innovative ...

Wipro Limited

Bilingual CSR

Atlanta, NY · On-site

$25K - $50K/mo

Bilingual CSR City: Atlanta State/Province: Georgia Posting Start Date: 7/1/26 Wipro Limited (NYSE ... WIPRO) is a leading technology services and consulting company focused on building innovative ...

Wipro Limited

Provider CSR 1

Jefferson City, MO · On-site

$18 - $19/hr

Provider CSR 1 City: Jefferson City State/Province: Missouri Posting Start Date: 8/26/26 Wipro ... WIPRO) is a leading technology services and consulting company focused on building innovative ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Wipro Customer Service Representative information

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How much do wipro customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for wipro customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Wipro Customer Service Representative?

Wipro Customer Service Representatives are professionals who handle customer inquiries, resolve issues, and provide information about products or services on behalf of Wipro or its clients. They typically communicate with customers via phone, email, chat, or social media. Their main responsibilities include addressing customer concerns, processing orders, and ensuring a positive customer experience. Wipro Customer Service Representatives are trained to deliver high-quality support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a Wipro Customer Service Representative?

To thrive as a Wipro Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer systems is important for handling queries efficiently. Patience, active listening, and a positive attitude distinguish top performers in this role. These skills and qualities are crucial for delivering excellent customer experiences and maintaining Wipro’s service standards.

What are the typical challenges faced by Wipro Customer Service Representatives, and how can new hires effectively overcome them?

Wipro Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer issues, and adapting to rapidly changing product or service information. To effectively overcome these challenges, new hires should actively utilize available training resources, seek guidance from experienced team members, and develop strong communication and problem-solving skills. Regular feedback sessions and ongoing learning opportunities at Wipro help representatives continuously improve, ensuring they can provide excellent support and maintain customer satisfaction.

What is the difference between Wipro Customer Service Representative vs Wipro Technical Support Associate?

AspectWipro Customer Service RepresentativeWipro Technical Support Associate
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma; technical knowledge or certifications preferred
Work EnvironmentCall centers, customer service departmentsCall centers, technical support teams
Employer & Industry UsageMajorly in BPO and customer service sectorsIT and tech support sectors within Wipro
Common Search & Comparison IntentUnderstanding roles in customer serviceDistinguishing technical support roles from general customer service

The Wipro Customer Service Representative primarily handles general customer inquiries, focusing on service and support. In contrast, the Wipro Technical Support Associate deals with technical issues, requiring more specialized knowledge. Both roles are vital in Wipro's service ecosystem but differ in technical complexity and skill requirements.

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Wipro Customer Service Representative jobs near you
Infographic showing various Wipro Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual CSR

Wipro Limited

Atlanta, NY • On-site

$25K - $50K/mo

Full-time

Medical, Dental, PTO

Re-posted 4 days ago

Key responsibilities

  • Handle incoming help requests from clients via telephone and/or emails in a courteous manner.

  • Document and track all client queries, problem-solving steps, and resolutions, and escalate serious issues when necessary.

  • Provide product support by diagnosing client issues, guiding users through solutions, and maintaining knowledge bases to improve resolution times.

Wipro rating

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

Job Title: Bilingual CSR
City: Atlanta
State/Province: Georgia
Posting Start Date: 7/1/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
͏
Do
  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLAâ€Â's defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements

͏
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏
Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Application Support Desk.
The expected compensation for this role ranges from $25,000 to $50,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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