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Will Call Representative Jobs (NOW HIRING)

Sunrise Group LLC

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Outbound Call Representative

Cockeysville, MD

$100K/yr

The associate will then qualify the person(s), gather the appropriate information, and then connect ... Previous call center/sales experience preferred but not required. Ability to multi-task in a fast ...

Sunrise Group LLC

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Outbound Call Representative

Cockeysville, MD

$100K/yr

The associate will then qualify the person(s), gather the appropriate information, and then connect ... Previous call center/sales experience preferred but not required. Ability to multi-task in a fast ...

Neumo

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Job Summary The FileLocal Call Representative is responsible for providing technical support and ... The employee will work at an individual workstation, using a telephone and computer. Physical ...

prwt

Clerk-Call Center

Philadelphia, PA · On-site

$37K - $38K/yr

SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and ... Scheduling is based on the need of the call center. High school diploma or general education degree ...

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Will Call Representative information

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How much do will call representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for will call representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

How to become a will call representative?

To become a will call representative, candidates typically need a high school diploma or equivalent and strong customer service skills. Prior experience in retail, hospitality, or sales can be beneficial, and familiarity with point-of-sale systems or inventory management may be required. Some positions may also require a valid driver's license if deliveries or pickups are involved.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.
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Will Call Representative jobs near you
Infographic showing various Will Call Representative job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Outbound Call Representative

Sunrise Group LLC

Cockeysville, MD

$100K/yr

Full-time

Re-posted 21 days ago

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Job description

Sunrise Group is a growing company looking to hire individuals who are interested in pursuing a career in the finance industry. We work in direct correspondence with a separate mortgage company, and we only scout for loan officers from the marketing position. If you want a new career that requires no prior experience other than being able to talk to people, then this is it! WE DO NOT hire loan officer’s from outside the marketing company. We have helped dozen's of people launch careers making well over $100,000/year, and change their lives in their community provided they are willing to work for it.

Position Summary: Our marketing associates are required to follow a one page script and make outbound calls to prospects that have opted-in on marketing websites or have previously inquired. The associate will then qualify the person(s), gather the appropriate information, and then connect them to our affiliates.

Essential Duties and Responsibilities:

Transfers phone calls to affiliates.
Provide information about our programs.
Provide professionalism throughout the phone interaction.
Meets all quality control standards.
Regular and reliable attendance.

Skills/Competencies/Qualifications:
Basic computer skills with the capability to learn our applications and software.
Persuasive communication skills.
Previous call center/sales experience preferred but not required.
Ability to multi-task in a fast-paced environment.
Strong detail orientation and capability to be highly organized.
Proven ability to interact effectively with prospective clients.