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Will Call Representative Jobs in Santa Rosa, CA (NOW HIRING)

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will ...

John Owens Services

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

... Service Representative to join our call center team in Petaluma. We are a well-established ... Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will ...

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All JobsWill Call Representative JobsWill Call Representative Jobs in Santa Rosa, CA

Will Call Representative information

See Santa Rosa, CA salary details

$11

$19

$27

How much do will call representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for will call representative in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What are popular job titles related to Will Call Representative jobs in Santa Rosa, CA?

For Will Call Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Will Call Representative jobs in Santa Rosa, CA look for?

The top searched job categories for Will Call Representative jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Will Call Representative jobs?

Cities near Santa Rosa, CA with the most Will Call Representative job openings:

Will Call Representative jobs near you
Infographic showing various Will Call Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

Call Center CSR

John Owens Services Inc

Petaluma, CA • On-site

$20 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.
We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.
What You'll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer's needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily)
What We're Looking For
  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment
Schedule & Compensation
  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth

If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.

Apply