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Call Listener Jobs in Santa Rosa, CA (NOW HIRING)

John Owens Services

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... Strong communication and listening skills * Ability to remain calm and helpful with frustrated ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... Strong communication and listening skills * Ability to remain calm and helpful with frustrated ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... Strong communication and listening skills * Ability to remain calm and helpful with frustrated ...

John Owens Services Inc

Call Center CSR

Petaluma, CA

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... Strong communication and listening skills * Ability to remain calm and helpful with frustrated ...

Cardinale Auto Group

Brand Specialist

Santa Rosa, CA · On-site

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Independent Living Systems LLC

Contact Center Agent

Sonoma, CA · On-site

$18.25 - $24.75/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

Independent Living Systems

Contact Center Agent

Sonoma, CA · On-site

$17 - $23/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

Independent Living Systems LLC

Contact Center Agent

Napa, CA · On-site

$21.25 - $28.50/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

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All JobsCall Listener JobsCall Listener Jobs in Santa Rosa, CA

Call Listener information

See Santa Rosa, CA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Santa Rosa, CA?

For Call Listener jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Santa Rosa, CA look for?

The top searched job categories for Call Listener jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Call Listener jobs?

Cities near Santa Rosa, CA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

Call Center CSR

John Owens Services

Petaluma, CA • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.


We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.


What You’ll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer’s needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily)


What We’re Looking For

  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment


Schedule & Compensation 

  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth


If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.