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Call Listener Jobs in Santa Rosa, CA (NOW HIRING)

First American

Customer Welcome Specialist

Santa Rosa, CA · On-site

$20.34 - $27.12/hr

Meet or exceed individual and team performance expectations, including call quality, customer ... Strong verbal communication and active listening skills. * Ability to confidently educate customers ...

Travel + Leisure Co.

Marketing Admin

Windsor, CA · On-site

$20.75 - $27.50/hr

Maintains system data and access by adding new call centers, source events, packages, offers, tour ... Excellent verbal communication and listening skills * Must be computer literate * Presents oneself ...

New

First American

Customer Welcome Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

Meet or exceed individual and team performance expectations, including call quality, customer ... Strong verbal communication and active listening skills. * Ability to confidently educate customers ...

The Bay Club Company

Facilities Technician

Novato, CA · On-site

We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By ... Be attentive and listen carefully to the member's and follow through. * Follow up as required and ...

PLACE

Agent Partner Trainee

Napa, CA · On-site

$60K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Listing Agent

Napa, CA · On-site

$80K - $150K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Friday Partner Call * Consult with ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Residential Luxury Specialist

Napa, CA · On-site

$180K - $250K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Agent

Napa, CA · On-site

$80K - $150K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Buyers Agent Solano County

Napa, CA · On-site

$80K - $150K/yr

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

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All JobsCall Listener JobsCall Listener Jobs in Santa Rosa, CA

Call Listener information

See Santa Rosa, CA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Santa Rosa, CA? For Call Listener jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Santa Rosa, CA look for? The top searched job categories for Call Listener jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Call Listener jobs? Cities near Santa Rosa, CA with the most Call Listener job openings:
Call Listener jobs near you

Jump Start Your Career in Real Estate! Partner With Our Incredible Team!

PLACE

Napa, CA • On-site

$60K - $100K/yr

Contractor

Re-posted 26 days ago

Job description

Summary
Scale Your Real Estate Career with Napa's Top Team
Are you a newly licensed California real estate agent - or ready to launch your career with a structured growth path? At EO&A, we provide new agents with the systems, mentorship, and client opportunities to accelerate production and build a profitable business from day one.
Ranked among the top-performing real estate teams in Northern California, EO&A offers the tools and accountability to help you move beyond "getting started" and quickly scale into a confident, successful professional.
What You'll Gain
  • Step-by-Step Training - A proven framework to build skills and production quickly
  • Proven Systems & Scripts - Clear models that take the guesswork out of growth
  • Active Client Opportunities - Real leads and live buyers/sellers from day one
  • Mentorship & Accountability - One-on-one support from top-producing agents
  • Growth-Minded Culture - A high-performance team that drives results
Perks & Opportunities
  • Revenue sharing programs
  • Health benefits package
  • Profit sharing and equity opportunities
  • Vesting and investment plans
  • A clear path to six-figure income and long-term success
Who Thrives Here
  • Newly licensed agents ready to grow quickly
  • Professionals eager to build a long-term, scalable business
  • Driven, coachable individuals motivated by results

Note: This is a commission-based opportunity with unlimited earning potential.
Responsibilities
  • Graduate from PLACE Launch
  • Execute PLACE lead generations systems weekly
  • Consult with buyers, convert with signed buyer agreements and identify homes
  • Negotiate offers on behalf of your sellers and buyers
  • Track tasks and activities in PLACE Technology
  • Conduct two open houses monthly
  • Convert prospecting and lead generation activities to appointments
  • Participate in weekly script practice per team standards
  • Participate in team activities per team standards
  • Commit to weekly 1:1 coaching session, weekly trainings and Partner Call
  • Consult with sellers, convert to listings and market home
  • Demonstrate expertise in pricing strategies, staging and other listing-related services
Qualifications
You are an intrinsically motivated sales professional with a competitive spirit. You are excellent at building rapport, listening to the needs of others and identifying solutions. Prospecting and lead generation are your strength zones. Overcoming objections comes naturally. You are a strong communicator and committed to service.
  • Team player
  • Licensed real estate professional
  • 3+ years of real estate sales experience
  • Strong written and verbal communication skills
  • Learning-based, growth-minded
  • Organized
  • Willingness to learn scripts and dialogues
  • Excellent time management skills
About-our-team
At Elizabeth Olcott & Associates, we strive to provide the highest level of service to our clients. We do this through superior technology that maximizes the reach of our efforts, teamwork & supportive collaboration, deliberately formed positive habits, and a culture of exceptional performance. We show up each day with a smile, and a positive attitude toward breaking previous records. Elizabeth Olcott & Associates' clients realize success because we invest in our people. When committed individuals have the education, tools, and support they need to thrive, excellence is achieved. Join us and get ready to be the best version of yourself.

Apply