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Amazon Call Center Jobs in Santa Rosa, CA (NOW HIRING)

John Owens Services

CSR - Call Center

Petaluma, CA · On-site

Salary: $20-$30 John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma. We are a well-established ...

John Owens Services

CSR - Call Center

Petaluma, CA · On-site

$20 - $30/hr

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma. We are a well-established residential HVAC, ...

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How much do amazon call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for amazon call center in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What job categories do people searching Amazon Call Center jobs in Santa Rosa, CA look for? The top searched job categories for Amazon Call Center jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Amazon Call Center jobs? Cities near Santa Rosa, CA with the most Amazon Call Center job openings:
Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 17% Locum Tenens, 75% Full Time, 4% Part Time, and 4% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

CSR - Call Center

John Owens Services

Petaluma, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Salary: $20-$30

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.


We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.


What Youll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customers needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and to outbound a minimum of 20-30 calls. (Will vary daily)


What Were Looking For

  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment


Schedule & Compensation

  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth


If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.