This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. What We Offer: * Health, Dental, and ...
Quick apply
This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. What We Offer: * Health, Dental, and ...
This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...
Quick apply
This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...
Luxury Residential Specialist
Napa, CA · On-site
$175K - $225K/yr
Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.
Luxury Residential Specialist
Napa, CA · On-site
$175K - $225K/yr
Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.
Proactively answers incoming phone calls before they route to voicemail; triages each call to ... Ability to demonstrate active listening by asking clarifying questions, identify and share relevant ...
Quick apply
Proactively answers incoming phone calls before they route to voicemail; triages each call to ... Ability to demonstrate active listening by asking clarifying questions, identify and share relevant ...
Sales Associate
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Sales Associate
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Leasing Specialist
Santa Rosa, CA · On-site
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Quick apply
Leasing Specialist
Santa Rosa, CA · On-site
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Automotive Sales Consultant
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Automotive Sales Consultant
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Leasing Specialist
Santa Rosa, CA · On-site
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Leasing Specialist
Santa Rosa, CA · On-site
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Sales Consultant - Part-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Sales Consultant - Part-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Leasing Specialist
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Leasing Specialist
$18.25 - $24/hr
Whether it is helping residents call one of our communities home, providing excellence in customer ... Listen to resident requests, concerns, and comments. * Quickly complete maintenance service ...
Sales Associate
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Sales Associate
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Facilitate workflow efficiency by organizing patient lists, call queues, and clinical followup ... listener/communicator. Other: energetic, highly motivated, team player with strong personal and ...
Facilitate workflow efficiency by organizing patient lists, call queues, and clinical followup ... listener/communicator. Other: energetic, highly motivated, team player with strong personal and ...
Sales Consultant - Full-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Sales Consultant - Full-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Automotive Sales Consultant
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Automotive Sales Consultant
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
New
Sales Consultant - Full-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Sales Consultant - Full-Time
Santa Rosa, CA · On-site
$18.22 - $20/hr
Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...
Marketing Admin
Windsor, CA · On-site
$20.75 - $27.50/hr
Maintains system data and access by adding new call centers, source events, packages, offers, tour ... Excellent verbal communication and listening skills * Must be computer literate * Presents oneself ...
New
Marketing Admin
Windsor, CA · On-site
$20.75 - $27.50/hr
Maintains system data and access by adding new call centers, source events, packages, offers, tour ... Excellent verbal communication and listening skills * Must be computer literate * Presents oneself ...
New
... call reports and correspondence. • Develop good communication and rapport with the decision ... listen to these ideas attentively. Effectively communicate with the Sales Department, handle ...
... call reports and correspondence. • Develop good communication and rapport with the decision ... listen to these ideas attentively. Effectively communicate with the Sales Department, handle ...
Marketing Admin
$20.75 - $27.50/hr
Maintains system data and access by adding new call centers, source events, packages, offers, tour ... Excellent verbal communication and listening skills * Must be computer literate * Presents oneself ...
New
Marketing Admin
$20.75 - $27.50/hr
Maintains system data and access by adding new call centers, source events, packages, offers, tour ... Excellent verbal communication and listening skills * Must be computer literate * Presents oneself ...
New
... call reports and correspondence. • Develop good communication and rapport with the decision ... listen to these ideas attentively. Effectively communicate with the Sales Department, handle ...
... call reports and correspondence. • Develop good communication and rapport with the decision ... listen to these ideas attentively. Effectively communicate with the Sales Department, handle ...
Establish call plans and customer follow-up strategies. * Follow up with prospects on a frequent ... They listen and they respond. (they do not react.) They are clear in their language. * ASSC ...
Establish call plans and customer follow-up strategies. * Follow up with prospects on a frequent ... They listen and they respond. (they do not react.) They are clear in their language. * ASSC ...
Call Listener information
See Santa Rosa, CA salary details
$11.83 - $13.24
1% of jobs
$13.24 - $14.65
4% of jobs
$14.65 - $16.06
9% of jobs
$17.26 is the 25th percentile. Wages below this are outliers.
$16.06 - $17.47
13% of jobs
$17.47 - $18.88
22% of jobs
The median wage is $18.98 / hr.
$18.88 - $20.28
22% of jobs
$20.80 is the 75th percentile. Wages above this are outliers.
$20.28 - $21.69
14% of jobs
$21.69 - $23.10
8% of jobs
$23.10 - $24.51
4% of jobs
$24.51 - $25.92
3% of jobs
$25.92 - $27.33
1% of jobs
$11
$19
$27
How much do call listener jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for call listener in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Santa Rosa, CA? For Call Listener jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Santa Rosa, CA look for? The top searched job categories for Call Listener jobs in Santa Rosa, CA are:
- Amazon Call Center
- Temporary Comcast Call Center
- Work From Home Commission Inbound Call Center
- Executive Call Center Manager
- Work From Home Crisis Pregnancy Center
- Afternoon Background Friendly Call Center
- Part Time Work From Home Pizza Hut Call Center
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What cities near Santa Rosa, CA are hiring for Call Listener jobs? Cities near Santa Rosa, CA with the most Call Listener job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 28 days ago
Job description
Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.
What We Offer:
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.