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Commission Inbound Call Center Jobs in Santa Rosa, CA

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience preferred

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience preferred

John Owens Services

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience preferred

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily) What We're Looking For * Previous customer service or call center experience preferred

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems LLC

Contact Center Agent

Sonoma, CA · On-site

$18.25 - $24.75/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems LLC

Contact Center Agent

Napa, CA · On-site

$21.25 - $28.50/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Santa Rosa, CA

Commission Inbound Call Center information

See Santa Rosa, CA salary details

$13

$18

$25

How much do commission inbound call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for commission inbound call center in Santa Rosa, CA is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.95 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Santa Rosa, CA?

For Commission Inbound Call Center jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Santa Rosa, CA look for?

The top searched job categories for Commission Inbound Call Center jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Commission Inbound Call Center jobs?

Cities near Santa Rosa, CA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,415 per year, or $18.9 per hour.

Call Center CSR

John Owens Services Inc

Petaluma, CA • On-site

$20 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.
We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.
What You'll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer's needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily)
What We're Looking For
  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment
Schedule & Compensation
  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth

If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.

Apply