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Virtual Call Center Agent Jobs in Santa Rosa, CA

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

The Reservations Agent at Appellation Healdsburg serves as the voice of our property, creating the ... Previous experience in hotel reservations, call center operations, customer service, or hospitality ...

Travel + Leisure Co.

Marketing Admin

Windsor, CA · On-site

$20.75 - $27.50/hr

Processes tour concerns by area/site/agent and marketing program. Monitors and provides feedback ... Timely and quality processing of leads allows the WorldMark call center to meet their ...

New

Travel + Leisure Co.

Marketing Admin

Windsor, CA

$20.75 - $27.50/hr

Processes tour concerns by area/site/agent and marketing program. Monitors and provides feedback ... Timely and quality processing of leads allows the WorldMark call center to meet their ...

New

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center agent in Santa Rosa, CA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Santa Rosa, CA? The most popular types of Call Center Agent jobs in Santa Rosa, CA are:
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What job categories do people searching Virtual Call Center Agent jobs in Santa Rosa, CA look for? The top searched job categories for Virtual Call Center Agent jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Virtual Call Center Agent jobs? Cities near Santa Rosa, CA with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

Front Desk At Your Service AYS Agent Full Time

Carneros Resort and Spa

Napa, CA • On-site

$18.50 - $23.50/hr

Other

Re-posted 9 days ago

Job description

Reports to: Director of Front Office

The At Your Service (AYS) Agent serves as the first point of contact for guest communications at Carneros Resort and Spa, handling calls, messages, and requests (via Alice or otherwise) with warmth, professionalism, and precision. This guest-facing, phone-based role is essential in delivering seamless service, responding to inquiries, coordinating internal communications, and ensuring each interaction reflects the resort’s luxury hospitality standards.

The ideal candidate is a poised communicator who thrives in a fast-paced environment, anticipates guest need, and creates positive, lasting impressions.

** Key Responsibilities**

Guest Communication & Request Management

  • Promptly answer and respond to all internal and external calls, messages, and requests via phone, text, email, or mobile application.
  • Log guest request accurately into the resort’s communication system, Alice, and ensure timely follow-up
  • Coordinate with departments (Housekeeping, Engineering, Bell Service, etc.) to ensure guest needs are fulfilled with urgency and care.
  • Provide thoughtful service that anticipates guest needs and upholds Carneros’s Forbes-level standards ~~,~~

Information & Service Support:

  • Offer clear and accurate information about room features, resort amenities, local attractions, and services.
  • Assist with guest technology needs, including internet access, in-room entertainment, and digital services.
  • Support in-room dining calls, service requests, and guest deliveries as needed.

Professional Conduct & Standards:

  • Maintain a calm, courteous, and articulate tone in all guest interactions, especially during high-volume or sensitive moments.
  • Operate the phone switchboard, wake-up call system, and emergency response communications efficiently.
  • Maintain a clean, organized work area and adhere to company grooming and appearance standards.
  • Protect guest confidentiality and company assets in all interactions.

Qualifications

  • High school diploma or GED preferred.
  • 1+ year experience in guest service, call center, or hospitality communication role preferred.
  • Excellent verbal and written communication skills, including phone etiquette.
  • Comfortable navigating multiple systems and communication platforms simultaneously.
  • Ability to remain composed, professional, and solutions-focused in a fast-paced environment.
  • A genuine desire to serve and support others with empathy and precision.

Schedule & Physical Requirements

  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to sit for extended periods and use a computer, headset, and phone systems continuously throughout the shift.
  • Ability to lift up to 15 pounds occasionally for paperwork or supplies.

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