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Virtual Call Center Agent Jobs in Santa Rosa, CA

Neurology Physician

Novato, CA ยท Remote

$376K - $469K/yr

A dedicated 24/7 Digital Access Center (DAC) manages pre-call workflows, real-time cart placement ... Where You'll Work Providence Virtual Care and Digital Health Group is a leading telehealth service ...

Night Auditor

Yountville, CA ยท On-site

$17 - $22.75/hr

... call accounting, along with manually posted revenue including laundry/valet, parking ... Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital ...

Night Auditor

Yountville, CA ยท On-site

$25/hr

... call accounting, along with manually posted revenue including laundry/valet, parking ... Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital ...

Night Auditor

Yountville, CA ยท On-site

$17 - $22.75/hr

... call accounting, along with manually posted revenue including laundry/valet, parking ... Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital ...

Night Auditor

Yountville, CA ยท On-site

$25/hr

Audit front desk agent's daily work - sort and compile cashier backup including all types of guest ... Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital ...

Showing results 21-29

Virtual Call Center Agent information

See Santa Rosa, CA salary details

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How much do virtual call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center agent in Santa Rosa, CA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
What are the most commonly searched types of Call Center Agent jobs in Santa Rosa, CA? The most popular types of Call Center Agent jobs in Santa Rosa, CA are:
What are popular job titles related to Virtual Call Center Agent jobs in Santa Rosa, CA? For Virtual Call Center Agent jobs in Santa Rosa, CA, the most frequently searched job titles are:
What cities near Santa Rosa, CA are hiring for Virtual Call Center Agent jobs? Cities near Santa Rosa, CA with the most Virtual Call Center Agent job openings:

Neurology, Teleneurology & Telestroke Physician Opportunity

Provider Solutions & Development

Petaluma, CA โ€ข Remote

$369K - $461K/yr

Full-time

Medical, Life, Retirement

Posted 28 days ago


Job description

Fully Remote | Flexible Scheduling | $2,116.80/Shift | Full-Time & Part-Time Roles Available | Location: Eligible to Hire in Many US States

Join a purpose-driven, physician-led TeleNeurology practice delivering timely, expert care to hospitals across the country. We are seeking Board-Certified Neurologists to join our high-performing virtual team in a role that offers flexibility, fulfillment, and competitive compensationwithout compromising on quality of care or quality of life.

Position Overview:

This is a fully remote Teleneurology & Telestroke position with unmatched scheduling flexibility and strong clinical infrastructure. Whether you prefer high acuity consults or routine follow-up care, youll have the opportunity to tailor your shifts to your clinical strengths and lifestyle.

We offer two types of shifts:

Acute Neurology / Telestroke Shifts: Respond in real-time to stroke alerts and other emergent neurology consults across a variety of hospital settings.

Rounding Shifts: Manage subacute and follow-up neurology patients with a more structured and predictable cadence.

Schedule & Compensation:

Full Time Openings: 14 shifts per month qualifies as full-time (12-hour shifts)

Part Time Openings: Also offering part time FTE and per diem roles ideal for those seeking reduced schedules or supplemental income.

  • Flexible Scheduling Options to accommodate personal and professional flexibility.
  • $2,116.80 for a 12-hour shift with additional compensation opportunities for night coverage, call pay, and productivity incentives.
  • Dedicated licensing and credentialing support for multi-state practice.
  • Benefits include CME, Education Allowance, 401K, Disability, Health Benefits and Life Insurance for qualifying positions
  • Remote work technology packages provided.

Practice Infrastructure:

  • Fully Remote - Deliver care remotely with our secure, scalable telehealth platform.
  • Strong support system
  • Skilled telepresenters assist with video cart management and on-site coordination.
  • A dedicated 24/7 Digital Access Center (DAC) manages pre-call workflows, real-time cart placement, and escalationsdramatically reducing delays and non-clinical burden.
  • Tech-Enabled efficiency
  • User friendly interface and smart consult queueing to keep your workflow smooth and manageable.
  • Centralized Imaging platform to drive efficiency.

Ideal Candidate:

  • Board-Certified Neurologist (U.S.)
  • Licensed in at least one U.S. state (multi-state licensure highly desirable)
  • Comfortable with telehealth platforms, EMRs, and remote patient interactions
  • Clear communicator with a collaborative mindset
  • Passionate about delivering excellent neurological care in a flexible and sustainable way

Why Join Us?

  • Practice meaningful, high-acuity medicine without geographic limits
  • Enjoy true work-life balance with a joyful, mission-driven team
  • Expand access to expert neurological care in both urban and underserved communities
  • Be part of a forward-thinking group that values physician well-being, innovation, and clinical excellence

Lets reshape neurologytogether, and virtually. Whether you're looking for a full-time position or a part-time role to complement your current practice, wed love to connect.

Where Youll Work

Providence Virtual Care and Digital Health Group is a leading telehealth service line that rapidly connects patients to accessible, responsive, and affordable care when they need it. The group specializes in providing virtual clinical support to address workflow demand surges and close clinical talent gaps across a robust offering of specialties including Stroke, Neurology, Hospitalist, ICU, Psychiatry, and more. With a growing network of over 20,000 care providers, more and more patients are being able to be served in a way thats convenient and easy for them.

Where Youll Live

Telehealth (also known as telemedicine) is a quickly growing work structure that allows physicians and clinicians the flexibility to work remotely away from a care facility. Through this model, patients can connect virtually with their providers in real time to receive care, advice, reminders, education, intervention, monitoring and remote admissions.

Who Youll Work For

Providence is a nationally recognized, comprehensive health care organization spanning seven states with a universal mission - to provide compassionate care to all who need its services, especially the poor and vulnerable. Its 119,000-plus caregivers/employees serve in 51 hospitals, more than 800 clinics and a comprehensive range of health and social services. Providence: one name, one family, one extraordinary health system.

Equal Opportunity Employer including disability/veteran