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Will Call Representative Jobs in Florida (NOW HIRING)

Coastal Health

Call Representative

Orange Park, FL

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a ... As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients ...

RADX Corporation

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a ... As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients ...

Radx

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a ... As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients ...

Bath Concepts

Call Center Representative

Jacksonville, FL · On-site

$14.75 - $18.50/hr

General Purpose As a Call Center Representative, you will contact homeowners by telephone, schedule qualified appointments for free consultations, enter lead information, maintain reports, and ...

Miami HEAT

Box Office Representative

Miami, FL · On-site

$16.25 - $22/hr

Box Office Representative The Miami HEAT and Kaseya Center are hiring for Box Office ... Accurately distribute will call tickets to our guests for all HEAT games and Arena events. * Must ...

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Will Call Representative information

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What are popular job titles related to Will Call Representative jobs in Florida?

For Will Call Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Will Call Representative jobs in Florida look for?

The top searched job categories for Will Call Representative jobs in Florida are:

What cities in Florida are hiring for Will Call Representative jobs?

Cities in Florida with the most Will Call Representative job openings:

Will Call Representative jobs near you
Infographic showing various Will Call Representative job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Representative

Coastal Health

Orange Park, FL

$13.25 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 hours ago

Job description

Coastal Health

Call Representative – Specialty Practice Centralized Office

Position Summary

We are seeking a professional, customer-focused Call Representative to join our centralized office team. This role serves as the first point of contact for patients calling our specialty practice locations. The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple specialty offices.

Key Responsibilities

  • Answer and manage a high volume of inbound calls for multiple specialty practice locations, spine and pain, orthopedics and podiatry.
  • Schedule, reschedule, and confirm patient appointments.
  • Provide patients with accurate information regarding office locations, providers, services, and procedures.
  • Route calls to the appropriate departments, providers, or staff members as needed.
  • Document patient communications accurately in the practice management and electronic medical record systems.
  • Verify patient demographics and update records when necessary.
  • Assist with referral inquiries and insurance-related questions.
  • Handle patient concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality and comply with HIPAA regulations.
  • Meet established productivity, quality, and customer service standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous medical office, call center, or customer service experience preferred.
  • Experience with multi-line phone systems.
  • Strong verbal communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency with computer systems and electronic medical records preferred.
  • Knowledge of medical terminology is a plus.

Skills & Competencies

  • Exceptional customer service skills.
  • Professional phone etiquette.
  • Attention to detail and accuracy.
  • Problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Dependable and reliable attendance.

Benefits (customize as applicable)

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • Retirement plan
  • Career growth opportunities

Join Our Team

If you enjoy helping patients, thrive in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply and become part of our growing specialty practice team.

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Apply