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Will Call Representative Jobs (NOW HIRING)

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Inbound/Outbound Call Rep

Chicago, IL

$16 - $20.50/hr

As an Inbound/Outbound Call Representative, you will be responsible for handling a high volume of inbound and outbound calls from customers. Your main goal will be to provide excellent customer ...

E-Solutions

Will Call I

Canton, MI

$15.25 - $19/hr

It also serves as Will-call Clerk on scheduled Saturdays. RESPONSIBILITIES • Ensure integrity of ... Physical Demands The physical demands described here are representative of those that must be met ...

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How much do will call representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for will call representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What is a Will Call Representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a Will Call Representative, and why are they important?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by Will Call Representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.
More about Will Call Representative jobs
What cities are hiring for Will Call Representative jobs? Cities with the most Will Call Representative job openings:
What states have the most Will Call Representative jobs? States with the most job openings for Will Call Representative jobs include:
What job categories do people searching Will Call Representative jobs look for? The top searched job categories for Will Call Representative jobs are:
Will Call Representative jobs near you
Infographic showing various Will Call Representative job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 12% Part Time, and 15% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Applicant Call Representative

Applicant Call Representative

Internet Brands

Minneapolis, MN • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

38th of 186 rated software companies

Job description

Premier Disability Services, a division of Internet Brands. We are seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN.

About Us: Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.
About the Role: The role will assist claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.
Compensation: $14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses.
Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas
Work Location:
Minnesota (Brooklyn Park): Onsite only - Pay Starts at $18/hr
All other listed states: Remote - Pay starts at $14.50/hr
Terms: Full-Time, hourly, non-exempt
Hours of Operation: Monday-Friday, 8:00 AM - 6:00 PM CST
Responsibilities:
  • Completes the online application for the claimant.
  • Asks a series of personal medical questions.
  • Uses several systems to complete the process. Website, internal, and order management
  • systems.
  • Demonstrate Empathy, Compassion, and Patience.
  • Maintain confidentiality of sensitive information
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
  • Previous experience in a call center environment.
  • Customer service orientated with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills
  • Must be patient and inclined to help others.
  • Must be detail oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Premier Disability Services is part of a larger corporate family Internet Brands. When you click to view or apply for a role, you may be redirected to our secure applicant portal managed by our recruiting partner Jobvite for Internet Brands. This centralized system helps us manage applications across brands - your application will be routed only to the employer and role you select.
Employment Type: Full-Time

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