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Weekend Helpdesk Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

Helping users reset their passwords for various systems and applications. * Troubleshooting software errors: Diagnosing and resolving minor software issues. * Guiding users through simple tasks:

Homestead Comfort

Weekend Dispatcher

Ellington, CT · On-site

$25 - $30/hr

Homestead Comfort in Ellington, CT is hiring a full- or part-time Weekend Dispatcher to help keep everything running smoothly. WHAT'S THE SCOPE? This is your chance to join a customer service team ...

StoryPoint

Weekend Cook

Southwick, MA

$14.50 - $19.25/hr

Line Cook Southwick Village Position Summary: Part-Time, Every Other Weekend, 9:30am-6pm As a Cook ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

CommonSail Investment Group

Weekend Cook

Southwick, MA · On-site

$14.50 - $19.25/hr

Line Cook Southwick Village Position Summary: Part-Time, Every Other Weekend, 9:30am-6pm As a Cook ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

Laurus Home Care

Weekend Cook

Southwick, MA

$14.50 - $19.25/hr

Line Cook Southwick Village Position Summary: Part-Time, Every Other Weekend, 9:30am-6pm As a Cook ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

McDonald's

Weekend Crew Team Members

Spencer, MA · On-site

$14 - $18/hr

We provide the tools, training, and resources to help you grow with us. Available Shifts * Weekend Shifts - Be part of the busiest, most exciting days of the week Food Prep and Customer Service ...

McDonald's

Weekend Crew Team Members

Sturbridge, MA · On-site

$14 - $18/hr

We provide the tools, training, and resources to help you grow with us. Available Shifts * Weekend Shifts - Be part of the busiest, most exciting days of the week Food Prep and Customer Service ...

McDonald's

Weekend Crew Team Members

Charlton, MA · On-site

$14 - $18/hr

We provide the tools, training, and resources to help you grow with us. Available Shifts * Weekend Shifts - Be part of the busiest, most exciting days of the week Food Prep and Customer Service ...

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Weekend Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do weekend helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for weekend helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Weekend Helpdesk jobs in Springfield, MA? For Weekend Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Springfield, MA look for? The top searched job categories for Weekend Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Weekend Helpdesk jobs? Cities near Springfield, MA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you

IT Helpdesk Technician

Manufacturing Inc

Agawam, MA

$20/hr

Full-time

Posted 19 days ago

Job description

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

  • Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
  • Password resets: Helping users reset their passwords for various systems and applications.
  • Troubleshooting software errors: Diagnosing and resolving minor software issues.
  • Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
  • Setting up new user accounts: Creating and configuring accounts for new employees.
  • Installing software: Assisting with the installation of software applications.
  • Documenting issues and solutions: Recording problems and their resolutions for future reference.
  • Escalating complex issues: Referring more complicated problems to higher-level support.
  • Monitoring system performance: Keeping an eye on system health and performance.
  • Updating user permissions: Modifying access rights as needed.
  • Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.

Skills/Qualifications:

  • Entry-level IT knowledge and a willingness to learn.
  • Excellent customer service and communication skills.
  • Basic understanding of computer hardware and software.
  • Ability to troubleshoot basic technical issues.
  • Strong organizational and time management skills.
  • Ability to follow instructions and work independently.
  • Reliable and punctual.

Schedule:

  • Monday to Friday
  • 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)

Start Date:

  • Immediately

Location:

  • Agawam, MA (In-Office)

Pay:

  • $20.00 per hour

If you are a motivated and customer-oriented individual with a passion for IT, we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws