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Weekend Helpdesk Jobs in Springfield, MA (NOW HIRING)

InstantServe LLC

Helpdesk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate ...

InstantServe LLC

Helpdesk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate ...

CBIZ

Helpdesk Analyst II

Hartford, CT · On-site

$20.75 - $28.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience with Microsoft 365, Windows Workstation, Active Directory * Strong organization and customer service ...

New

ServiceNet

Helpdesk Technician Level 2A

Northampton, MA · On-site

$23/hr

Helpdesk Level 2A provides advanced technical support for complex issues that require deeper troubleshooting, analysis, and sound technical judgment. This role focuses on resolving escalated user ...

Homestead Comfort

Weekend Dispatcher

Ellington, CT · On-site

$25 - $30/hr

Homestead Comfort in Ellington, CT is hiring a full- or part-time Weekend Dispatcher to help keep everything running smoothly. WHAT'S THE SCOPE? This is your chance to join a customer service team ...

Sisters of Notre Dame de Namur

Weekend Cook

Windsor, CT · On-site

$22.50/hr

Every other weekend, 6:30am-2:30pm POSITION SUMMARY: The cook is responsible for assisting the ... • Help with proper storage of incoming deliveries Qualities: • Initiative and judgment in ...

McDonald's

Weekend Crew Team Members

Spencer, MA · On-site

$14 - $18/hr

We provide the tools, training, and resources to help you grow with us. Available Shifts * Weekend Shifts - Be part of the busiest, most exciting days of the week Food Prep and Customer Service ...

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How much do weekend helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.
More about Weekend Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
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What cities near Springfield, MA are hiring for Weekend Helpdesk jobs? Cities near Springfield, MA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Helpdesk Analyst

Helpdesk Analyst

InstantServe LLC

Hartford, CT • On-site

$20.75 - $28.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills
It's highly desirable that the candidate also have:
1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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