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Weekend Helpdesk Jobs in Springfield, MA (NOW HIRING)

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering ... Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$18.25 - $24.50/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering ... Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical ...

Optum

Weekend Baylor RN

Enfield, CT · On-site

$28.27 - $50.48/hr

As members of the Optum family of businesses, we are dedicated to helping people feel their best ... Participates in on-call and weekend rotation as needed to meet patient needs * Adheres to and ...

Valence

Plater Weekend Shift

West Springfield, MA · On-site

$20/hr

Ability to assist as a helper to trained operators * Able to follow verbal and written direction. * Able to use basic hand tools such as wrenches and clamps * Able to lift/move up to 50 lbs. * Able ...

Williston

Help Desk Coordinator

Easthampton, MA

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Gándara Center

Help Desk Technician

Springfield, MA · On-site

$22 - $24/hr

Help Desk Technician Work Location: Sprngfield, Ma. In-Person/On Site *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Help Desk Technician serves as a primary ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

our client CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support 1. ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift: 08:00 Am to 05:00 Pm Duration: 12+ Months REQUIRED AGENCY: Department of Children and Families

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

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Weekend Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do weekend helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for weekend helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Springfield, MA? The most popular types of Helpdesk jobs in Springfield, MA are:
What are popular job titles related to Weekend Helpdesk jobs in Springfield, MA? For Weekend Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Springfield, MA look for? The top searched job categories for Weekend Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Weekend Helpdesk jobs? Cities near Springfield, MA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Help Desk Associate

Help Desk Associate

PeoplesBank

Holyoke, MA • On-site

$23 - $26/hr

Full-time

Posted 6 days ago

Job description

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position involves providing timely and professional support to bank associates through various channels, including phone, in-person, email, and remote tools. Key responsibilities include troubleshooting hardware and software issues, managing service requests, performing system imaging and installations, and maintaining user accounts. The role also involves coordinating with vendors, maintaining hardware inventory, and ensuring compliance with internal policies and regulatory standards. Strong communication, documentation, and customer service skills are essential, along with the ability to prioritize tasks and provide on-call support as needed across multiple locations. This role is on-site at our executive offices in Holyoke, MA.

Essential Duties and Responsibilities:

  • Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems, ensuring timely and professional resolution in accordance with help desk protocols.
  • Accurately document all service interactions and resolutions using IT tracking software to maintain detailed support records.
  • Manage the full lifecycle of service requests, from initial intake to resolution and closure.
  • Maintain proactive communication with users to provide updates and ensure complete issue resolution, meeting SLA requirements and enhancing user satisfaction.
  • Promote user independence by guiding associates toward effective self-service solutions.
  • Diagnose and resolve routine hardware and software issues, applying standard troubleshooting techniques.
  • Perform remote diagnostics and support using targeted questioning and technical tools.
  • Escalate complex or unresolved issues to higher-level support teams in a timely manner.
  • Liaise with IT vendors to coordinate service and support, including hardware repairs and replacements.
  • Install, configure, and update hardware and software across user systems.
  • Maintain accurate records of the bank’s hardware inventory and ensure asset accountability.
  • Effectively prioritize and manage multiple tasks while maintaining high attention to detail and service quality.
  • Provide on-site support across multiple PeoplesBank locations in Massachusetts and Connecticut as needed.
  • Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical issues.
  • Respond to high-priority incidents promptly, escalating as necessary based on severity and established procedures.
  • Monitor system alerts and incoming requests to ensure rapid response and resolution.
  • Successfully complete all required annual compliance training and testing, ensuring adherence to federal, state, and banking regulations.
  • Other duties as assigned.

Education and Experience:

  • Associates degree
  • One+ year(s) of experience in a technical role
  • Or an equivalent combination of education and experience


Skills Required:

  • Communicates technical concepts clearly and effectively to both technical and non-technical audiences.
  • Delivers exceptional customer service while consistently meeting or exceeding organizational service standards.
  • Demonstrates strong written and verbal communication skills to support clear and effective interactions.
  • Maintains professionalism and patience when engaging with internal stakeholders and external vendors.
  • Develops a comprehensive understanding of organizational structure and the diverse needs of help desk users.
  • Self-motivated and goal-oriented, with a proactive approach to problem-solving and continuous improvement.
  • Excels in time management, issue resolution, and project coordination to ensure timely and high-quality outcomes.


Certifications, Licenses and/or registrations:

  • CompTIA A+ preferred

Computer/Technical Skills:

Familiarity with Microsoft applications such as:

  • Windows Desktop Operating System – 10, 11
  • Windows 2016 / 2019 / 2022 Server
  • Active Directory
  • Microsoft 365

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. Must have the ability to satisfy requirements to hold a driver’s license and car insurance.


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