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Entry Level Remote Help Desk Technician Jobs in Springfield, MA

Helpdesk Support

East Hartford, CT ยท Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...

Entry Level Remote Sales Role

Hartford, CT ยท Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team ... In this role, you will help families find the right financial protection coverage for their needs ...

About this role We're hiring entry-level Financial Sales Consultants for our remote team ... You'll help families find the right financial protection for their needs -- by phone and Zoom, from ...

Entry Level Sales Specialist

Hartford, CT ยท Remote

$80K - $130K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage focused on helping families protect ... Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ...

New

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Technician/Mechanic

Hartford, CT ยท Remote

$27 - $46/hr

Location: 100% Remote with nearly 100% business travel domestically Reports to: Service Manager ... you can help, informing customer of your findings as well as recommended action plan including ...

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Entry Level Remote Help Desk Technician information

See Springfield, MA salary details

$12

$23

$33

How much do entry level remote help desk technician jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level remote help desk technician in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Help Desk Technician vs Technical Support Specialist?

AspectEntry Level Remote Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentRemote, help desk or call centerRemote or on-site, technical support roles
Employer UsageIT service providers, corporations, MSPsIT companies, tech support firms, corporations
Search IntentEntry level remote help desk jobs, tech support rolesTechnical support jobs, troubleshooting roles

While both roles involve assisting users with technical issues remotely, the Entry Level Remote Help Desk Technician typically focuses on basic troubleshooting and customer support, often requiring certifications like CompTIA A+. The Technical Support Specialist may handle more complex issues and may work on-site or remotely, with similar certification requirements. Both roles are common in IT support environments and serve as entry points into the tech industry.

What are popular job titles related to Entry Level Remote Help Desk Technician jobs in Springfield, MA? For Entry Level Remote Help Desk Technician jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Help Desk Technician jobs in Springfield, MA look for? The top searched job categories for Entry Level Remote Help Desk Technician jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Remote Help Desk Technician jobs? Cities near Springfield, MA with the most Entry Level Remote Help Desk Technician job openings:

Helpdesk Support

Acusensus United States

East Hartford, CT โ€ข Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company - and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies.
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Motivation and drive with a passion for delivering a high level of service.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills.
  • Well-developed interpersonal and communication skills.
  • Solid numerical and analytical ability.
  • Eligibility to work in the United States.
  • Willingness to undergo pre-employment checks.

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems.
  • Experience with AWS.
  • Willingness to learn basic electrical/mechanical assembly and repairs.

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up.

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.