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It Support Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Support Specialist

Brookfield, MA

$25 - $29/hr

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our ...

Sunrise Systems Inc

Be Seen First

Desktop Support / IT Support Specialist_26-02964

Hartford, CT · On-site

$44 - $46/hr

Desktop Support / IT Support Specialist Job ID: 26-02964 Location: Hartford, CT (Onsite) Duration: 12 months on W2 contract Required Skills: * 3+ years of customer-facing IT support experience

CFS

IT Specialist (on-site)

Windsor Locks, CT

$55K - $65K/yr

IT Support / Field Technician Expected salary: $55,000-$65,000 Why Take the role of IT Support/Field Technician? * Join a stable, growing company with diverse operations and a uniquely varied IT ...

The Hartford

Executive IT Support Sr Analyst

Hartford, CT · On-site +1

$96K - $144K/yr

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology ...

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All JobsIt Support JobsIt Support Jobs in Springfield, MA

It Support information

See Springfield, MA salary details

$11

$18

$26

How much do it support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for it support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What jobs pay $10,000 a month without a degree?

In IT support, high-paying roles that can reach $10,000 a month often require extensive experience, specialized skills, or certifications such as CompTIA or Cisco. Typically, these roles involve managing complex systems, cybersecurity, or network infrastructure, and may be found in large organizations or consulting firms. Most positions at this level emphasize expertise over formal degrees.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the job of an IT support?

An IT support professional provides technical assistance to users by troubleshooting hardware, software, and network issues. They often work with tools like remote support software and may hold certifications such as CompTIA A+ to diagnose and resolve technical problems efficiently.

What does an IT support worker do?

An IT support worker provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure smooth technology operations.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What jobs pay $2000 a day?

High-paying IT support roles typically do not pay $2000 a day; such earnings are more common in specialized consulting, cybersecurity, or executive positions. Freelance or contract IT professionals with advanced skills and certifications may command high daily rates, but these are less common and depend on experience, niche expertise, and client demand.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to It Support jobs in Springfield, MA? For It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Springfield, MA look for? The top searched job categories for It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for It Support jobs? Cities near Springfield, MA with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Springfield, MA as of June 2026, with employment types broken down into 60% Full Time, 36% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

IT Support Specialist

Manufacturing Inc

Brookfield, MA

$25 - $29/hr

Full-time

Medical

Posted 22 days ago

Job description

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives.

What's In It For You?

  • Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps).
  • Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.
  • Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule.
  • Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.

Responsibilities Include (2+ Years Experience Required)

  • Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.
  • Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.
  • Conduct data analysis to support system optimization and efficiency initiatives.
  • Assist with system upgrades, patches, and configuration changes across the IT environment.
  • Support initiatives related to the company's Digital Transformation roadmap.
  • Document IT processes, procedures, and create comprehensive user guides.
  • Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.
  • Assist with IT security monitoring and incident response activities.
  • Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.
  • Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.

Skills and Qualifications

  • Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.
  • Certification: MUST have an A+ Certification.
  • Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.
  • Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively.
  • Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users.
  • Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).

Compensation and Benefits

Pay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.

Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.

W e are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.