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It Support Jobs in Cape Cod, MA (NOW HIRING)

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...

CFS

Desktop Support / IT Resource

Springfield, MA · On-site

$20 - $21/hr

As an IT Support & Desktop Support , you'll join able to show off your skills as a desktop and field technician. * Work in a varied and dynamic IT environment across multiple sites * Escape the ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

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All JobsIt Support JobsIt Support Jobs in Cape Cod, MA

It Support information

See Cape Cod, MA salary details

$12

$19

$28

How much do it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it support in Cape Cod, MA is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.92 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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Infographic showing various It Support job openings in Cape Cod, MA as of August 2026, with employment types broken down into 71% Full Time, 4% Temporary, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,454 per year, or $19.9 per hour.

IT Support Specialist

IMedia Technology

Centerville, MA • On-site

Full-time

Posted 21 days ago

Job description

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years’ of experience we’d like to hear from you too!

Here’s why working at iMedia is good for your career: You’ll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team migrating clients to Azure Virtual Desktops.

We’re a cloud focused managed service provider (MSP) moving SMB clients to the cloud every month. There’s no better way to learn than by doing, and there's no better place to learn Azure Cloud Services. This is an in office, onsite position as it’s the best way to learn and be mentored. 

iMedia Technology is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots on Cape Cod, and willing to work to high standards. We offer:

  • flexible hours once the training wheels are off
  • autonomy to do what's best for the client (integrity is everything)
  • work directly with mentors,
  • lots of growth potential as you learn traditional client/server networks and cloud migrations.

Some prior IT support experience such as an internship positions is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We’ll get you started with:

  • checking backups
  • working with our Remote Monitoring and Management software 
  • updating and configuring firewalls
  • rolling out multifactor authentication (MFA)
  • investigating endpoint detection and response (EDR) alerts
  • answering end user questions
  • configuring and migrating M365
  • supporting Azure Virtual Desktops

You’re detail oriented, a people person, and not shy to dig into some troubleshooting. If you have a background with PC support, networking, and helping office workers with technology we would like to hear from you.

Learn more about us at iMediaTech.com

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