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Weekend Helpdesk Jobs in Washington (NOW HIRING)

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire Start Date : 04/21/2017 Location : Sterling, VA, United States Description : Active clearance required : CBP BI ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Digital Consultants LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

  • Medical

  • Retirement

  • PTO

Digital Consultants seeks three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC). The ...

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Digital Consultants, LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

  • Medical

  • Retirement

  • PTO

Digital Consultants seeks three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC). The ...

Tripoint Solutions LLC

Helpdesk Support Specialist

Washington, DC · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At TPS, we apply the power of cloud technologies to help the government think smarter and function ... Ability to work on-site and support assigned shifts and rotating weekends . * Must meet eligibility ...

Tripoint Solutions

Helpdesk Support Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At TPS, we apply the power of cloud technologies to help the government think smarter and function ... Ability to work on-site and support assigned shifts and rotating weekends . * Must meet eligibility ...

AAC

Helpdesk Manager

Washington, DC

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

New

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Linchpin Solutions Inc

Diary/Helpdesk Specialist

Quantico, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records by managing the manual and electronic entry of educational achievements. General Skillset

TEKsystems

Helpdesk Specialist - Junior

Fort Belvoir, VA

$40 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. Our program provides enterprise-wide IT support ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per ...

TEKsystems

Helpdesk Specialist - Junior

Fort Belvoir, VA

$40 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. Our program provides enterprise-wide IT support ...

Career Listings

Helpdesk Specialist T2

Fort Belvoir, VA · On-site

$95K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vision insurance SarelaTech is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program ...

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Showing results 21-40

All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Washington

Weekend Helpdesk information

See Washington salary details

$14

$26

$38

How much do weekend helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend helpdesk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Washington?

The most popular types of Helpdesk jobs in Washington are:

What are popular job titles related to Weekend Helpdesk jobs in Washington?

For Weekend Helpdesk jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Weekend Helpdesk jobs in Washington look for?

The top searched job categories for Weekend Helpdesk jobs in Washington are:

What cities in Washington are hiring for Weekend Helpdesk jobs?

Cities in Washington with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 21% Part Time, 2% Temporary, 8% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Helpdesk Manager

Doyon Limited

Washington, DC • On-site

Other

Re-posted 7 days ago

Job description

Overview
JOB SUMMARY: The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing helpdesk staff, operations and customer relations.
Responsibilities
ESSENTIAL FUNCTIONS:
Operations Management
  • Ensure helpdesk policy & procedures are well documented and adhered to on a daily and weekly basis.
  • Identify procedural gaps and work with internal and client stakeholders to establish or amend existing operational procedures.
  • Oversee the client organization's equipment procurement and management, including workstations, mobile devices, and other helpdesk related equipment.
  • Oversee client staff onboarding and offboarding procedures to ensure accuracy of Active Directory .
  • Oversee vendor management for services related to the helpdesk.
  • Track service renewal dates to ensure contracts and billing are escalated to management.
  • Oversee virtual and on-premise audio visual management for the organization. Coordinate with clients and helpdesk staff to ensure meeting and event technology requests are met and exceeded.

Team Management
  • Lead a team of 4 helpdesk engineers on a daily basis.
  • Manage support ticket triage, ensuring SLAs are met and exceeded.
  • Directly assist with tickets during high volume.
  • Oversee ticket metrics, identify patterns, and make improvements based on data and staff feedback.
  • Schedule team resources to meet client obligations in a timely and effective manner.
  • Motivate individual and team growth and performance.
  • Participate in relevant review meetings for team members (e.g. performance).

Customer Service
  • Act as the point of contact for client concerns and escalate issues related to tickets appropriately.
  • Identify and promote opportunities to improve our processes and service delivery.
  • Schedule client maintenance periods and downtime with the client and designDATA.
  • Act as Incident Manager for issues affecting clients during regular business hours.
  • Participate in the On-Call Operations Manager rotation to for after-hours incidents.

Project Management
  • Research new technologies & services to solve technical or operational challenges. Assess their viability and make recommendations for potential implementation.
  • Manage project delivery for client accounts with the support of internal technical resources.
  • Meet with vendors subject matter experts and resource managers to plan and staff projects.
  • Manage project teams throughout project duration to ensure timely and successful completion.
  • Keep clients informed, manage their expectations, and drive delivery of their dependencies.
  • Keep our leadership team informed of project status, including new risks and needs.

Qualifications
CERTIFICATIONS:
  • Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role.

KNOWLEDGE, SKILLS & ABILITIES:
  • Bachelor's degree preferably in information technology management or related field.
  • 4+ years of progressive IT experience.
  • IT management and/or supervisory experience desired but not required.
  • Proven track record managing a diverse technology group in a fast-paced and customer-focused team environment.
  • Outstanding ability to work both independently and within a team environment.
  • Outstanding communications and customer relations skills.
  • Excellent documentation management skills.
  • Strong and diverse technical skills with a willingness to be hands' on as needed.
  • Proven ability to communicate with both end users and executives.
  • Willingness to go "above and beyond" to exceed customer expectations.
  • Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups.
  • Tailors communication appropriately within the team, the company, and clients.
  • Exceptional analytical and problem-solving skills.
  • Works well under stress, pressure, and deadlines.
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player.
  • High level of proficiency with Microsoft & Google software, and a desire to learn about cloud and computer networks.
  • Certifications (desired but not required): Microsoft, Google Workspace, ISC2, and CompTIA, ITIL certifications.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Some travel will be required a few times a year to various hotels throughout USA and Canada.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available For questions on the job posting contact .
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at

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