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Weekend Customer Support Jobs in Washington (NOW HIRING)

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an ...

New

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an active Secret ...

New

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an active Top ...

New

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Tier 2 Customer Support Lead ID 2025-3327 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Tier 2 Customer Support Lead to oversee all mid-level ...

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Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Washington?

The most popular types of Customer Support jobs in Washington are:

What are popular job titles related to Weekend Customer Support jobs in Washington?

For Weekend Customer Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Washington look for?

The top searched job categories for Weekend Customer Support jobs in Washington are:

What cities in Washington are hiring for Weekend Customer Support jobs?

Cities in Washington with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Support Specialist (Imaging)

Science Applications International Corporation

Quantico, VA • On-site

$85K/yr

Full-time

Posted 4 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description


SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA.
Target salary is $80-85k annually.
(All qualified candidates must possess an active Top Secret Clearance and a Sec+ Certification)
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Specialist (Imaging) to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Apply approved Windows images to desktops and laptops using company tools (e.g., imaging software, USB media, or network-based deployment tools).
  • Perform basic pre-imaging steps (e.g., verifying hardware, connecting to network, booting to imaging environment).
  • Follow documented procedures to ensure each system receives the correct image, settings, and applications.
  • Run post-imaging checks (e.g., confirm successful installation, basic login test, verify system name, network connectivity).
  • Tag, label, and record computer details (serial number, asset tag, assigned user or location) in tracking spreadsheets or asset management tools.
  • Report imaging issues or failures to senior technicians or IT support staff.
  • Maintain a clean, organized work area and properly store imaging tools and equipment.
  • Handle basic tasks such as plugging in peripherals, connecting monitors, and preparing systems for deployment.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst (Imaging) have the following qualifications:
  • Associates Degree and Three (3) or relevant years of experience in lieu of degree.
  • US Citizen and Active Top Secret clearance.
  • IAT-II, Certification in one of the following areas, CCNA-Security, CySA+, CND, and/or Security+ CE.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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