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Weekend Customer Service Jobs in Springfield, IL

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Circle K

Customer Service Representative

Divernon, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service JobsWeekend Customer Service JobsWeekend Customer Service Jobs in Springfield, IL

Weekend Customer Service information

See Springfield, IL salary details

$9

$18

$26

How much do weekend customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for weekend customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a weekend customer service?

Weekend Customer Service jobs involve assisting customers with inquiries, complaints, or support needs specifically during weekends. These roles can be in-person or remote and are common in industries such as retail, hospitality, call centers, and online businesses. Duties typically include answering phone calls, responding to emails or chat messages, processing orders, and resolving issues to ensure customer satisfaction. Working weekends may include daytime, evening, or overnight shifts depending on the employer. These positions are ideal for those seeking flexible work hours or supplemental income.

What are the key skills and qualifications needed to thrive as a weekend customer service representative?

To thrive as a Weekend Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, active listening, and a positive attitude help you stand out when assisting customers during high-demand weekend hours. These skills are essential to provide efficient, empathetic support and maintain customer satisfaction during peak periods.

What can I expect in terms of scheduling and team support as a weekend customer service representative?

As a Weekend Customer Service representative, you will typically work shifts that cover busy weekend hours, which may include evenings or holidays, depending on the company's needs. While weekend teams are often smaller than weekday teams, you can expect to collaborate closely with supervisors and fellow representatives via chat or call systems to resolve customer inquiries efficiently. Many companies provide remote or in-office options, and regular check-ins help ensure you’re supported even during high-volume periods. Flexibility and strong communication skills are key, as you may need to coordinate with other departments to address customer concerns that arise outside of standard business hours.

What is the difference between Weekend Customer Service vs Weekend Retail Associate?

AspectWeekend Customer ServiceWeekend Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; sales or retail experience beneficial
Work EnvironmentCall centers, online support, or in-store customer service desksRetail stores, supermarkets, or shopping malls
Employer & Industry UsageCustomer service departments across various industriesRetail stores, supermarkets, and shopping centers
Common Search & ComparisonOften compared for customer interaction roles on weekendsCompared for retail sales roles during weekends

Weekend Customer Service and Weekend Retail Associate roles both involve customer interaction during weekends, but differ mainly in work environment and industry. Customer service roles focus on support and communication, while retail associates handle sales and store operations. Both require similar credentials and are common weekend positions in their respective sectors.

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Weekend Customer Service jobs?

Cities near Springfield, IL with the most Weekend Customer Service job openings:

Weekend Customer Service jobs near you
Infographic showing various Weekend Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

CUSTOMER SERVICE ASSOCIATE

Memorial Health

Springfield, IL • On-site

$16.50 - $24.82/hr

Full-time

Re-posted 12 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

414th of 889 rated healthcare providers

Job description

MinUSD $16.50/Hr.MaxUSD $24.82/Hr.Overview

Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, physician offices, facility case managers including hospitals and nursing homes. 

Qualifications

Education: Graduation from high school, or the equivalency, is required.Licensure/Certification/Registry: Experience: Two or more years experience in a Customer Service setting, or comparable external experience in home medical equipment is required. Keyboarding and basic computer skills are required. Experienced with Microsoft office products including outlook, word and excel is also required. Other Knowledge/Skills/Abilities: Demonstrates a willingness to learn governmental and private insurance plan eligibility requirements and allowable reimbursements. Familiarity with medical terminology, diagnosis (ICD-10 CM) coding and HCPCS coding is preferred. Possesses good customer relation skills, listening, interpersonal, and analytical skills, and telephone etiquette. Demonstrates the ability to multi-task while working on multiple responsibilities simultaneously. Demonstrated proactive problem solving skills.

Responsibilities
  • Greets customers via phone and determines nature of inquiry. Assists customers with all product/service inquiries along with qualifications for specific services and products.
  • Participate in assigned online and on-the-job training to learn basic medical terminology, product/equipment information, and insurance fundamentals.
  • With assistance from other staff and manager, begins to develop knowledge of various medical products, equipment, supplies, and insurance coverage.
  • Utilizes a variety of software systems to create/maintain electronic customer accounts. Documents and modifies customer, billing, and insurance information as required.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Interprets doctors' orders received via fax for medical equipment; determines and conveys the appropriate selection to the customer based on prescription and current insurance coverage. In the absence of doctor's order(s), contacts medical providers to obtain dispensing approval and/or clarifies existing orders as needed.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
  • Maintain an awareness of all promotions and advertisements.
  • Provides product/equipment descriptions, usage, and coordinates the delivery or shipment.
  • Contacts government payers along with private insurance carriers by phone or through the internet to determine insurance eligibility and verification of coverage for medical equipment and supplies.
  • Prepares and/or receives payment through a credit card machine. Determines the applicable insurance coverage and collects customer co-payments at time services are rendered.
  • Coordinates the delivery of medical equipment, supplies, and associated items at customer request or as business needs dictate (as required by work location).
  • Conducts the necessary research to locate and price specialty items as needed.
  • Identifies and explains situations to customers that require incurring out-of-pocket expense or possible insurance denial. Completes and files the required paperwork associated with these cases.
  • Prepares work orders and coordinates their successful implementation with the appropriate internal and external resources.
  • Rotates work settings (to include retail, office, phone, and/or hospital environments) as assigned by management or as otherwise required.
  • Serves as a back-up for others, especially during times of special needs or staff absences.
  • Provides training and educational experiences for lesser-experienced staff.
  • May cross-train in other areas of intake as required covering business needs.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

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