$144K - $190K/yr
At Amazon, we're working to be the most customer-centric company on earth. Serving over 200M customers globally, our Customer Service (CS) organization is at the forefront of shaping how customers ...
$144K - $190K/yr
At Amazon, we're working to be the most customer-centric company on earth. Serving over 200M customers globally, our Customer Service (CS) organization is at the forefront of shaping how customers ...
Mount Juliet, TN · On-site
$15 - $20.50/hr
... service to both internal and external stakeholders. The ideal candidate embodies our company ... chat Customer-focused mindset with adaptability to different personalities, situations, and ...
Mount Juliet, TN · On-site
$15 - $20.50/hr
... service to both internal and external stakeholders. The ideal candidate embodies our company ... chat Customer-focused mindset with adaptability to different personalities, situations, and ...
$63 - $70/hr
... chat, and other customer communication channels. The team supports customers across multiple time zones, requiring the Supervisor to ensure appropriate service and leadership coverage across an ...
New
$63 - $70/hr
... chat, and other customer communication channels. The team supports customers across multiple time zones, requiring the Supervisor to ensure appropriate service and leadership coverage across an ...
New
Beldenville, WI · Remote
$16 - $21.75/hr
We have an opening for a talented Amazon Customer Service Representative (Remote) to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Stay ...
New
Beldenville, WI · Remote
$16 - $21.75/hr
We have an opening for a talented Amazon Customer Service Representative (Remote) to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Stay ...
New
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
$13.50 - $18.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
$13.50 - $18.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
$13.50 - $18.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
$13.50 - $18.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
New
Bethlehem, PA · On-site
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Bethlehem, PA · On-site
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Springfield, MO · On-site
$14 - $18.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Springfield, MO · On-site
$14 - $18.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Forest Park, IL · On-site
$16.75 - $21.25/hr
Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone * Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce ...
Forest Park, IL · On-site
$16.75 - $21.25/hr
Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone * Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce ...
Smyrna, TN · On-site
$14.50 - $19.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Smyrna, TN · On-site
$14.50 - $19.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Atlanta, GA · On-site
$15 - $20/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Atlanta, GA · On-site
$15 - $20/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Forest Park, IL · On-site
$16.75 - $21.25/hr
Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone * Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce ...
Forest Park, IL · On-site
$16.75 - $21.25/hr
Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone * Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce ...
The Associate Experience organization builds the technology that empowers Amazon's customer service associates to deliver world-class support. CSALT is AE's foundational data access layer - powering ...
The Associate Experience organization builds the technology that empowers Amazon's customer service associates to deliver world-class support. CSALT is AE's foundational data access layer - powering ...
San Jose, CA · On-site
$20 - $26.25/hr
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
San Jose, CA · On-site
$20 - $26.25/hr
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
Edison, NJ · On-site
$19 - $21/hr
... live chat. This includes warranty and post warranty activities. This position reports to the ... Investigate and respond to chargebacks and disputes thru Amazon and eBay Main Duties and ...
Edison, NJ · On-site
$19 - $21/hr
... live chat. This includes warranty and post warranty activities. This position reports to the ... Investigate and respond to chargebacks and disputes thru Amazon and eBay Main Duties and ...
Louisville, KY · On-site
$15 - $20/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Louisville, KY · On-site
$15 - $20/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Memphis, TN · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Memphis, TN · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Salt Lake City, UT · On-site
$18 - $22/hr
Respond to customer inquiries by phone, email, chat, or other communication channels in a timely ... Support weekend operations and collaborate with team members to meet service goals. * Identify ...
Salt Lake City, UT · On-site
$18 - $22/hr
Respond to customer inquiries by phone, email, chat, or other communication channels in a timely ... Support weekend operations and collaborate with team members to meet service goals. * Identify ...
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
| Aspect | Weekend Amazon Chat Customer Service | Weekend Amazon Phone Customer Service |
|---|---|---|
| Required Credentials | High school diploma or equivalent, customer service experience | High school diploma or equivalent, customer service experience |
| Work Environment | Online chat platform, remote work | Phone calls, remote work or call centers |
| Employer & Industry Usage | Amazon customer support, e-commerce | Amazon customer support, e-commerce |
| Common Search & Comparison | Often compared for communication methods and flexibility | Compared for interaction style and communication skills |
Both roles involve assisting Amazon customers but differ mainly in communication channels. Chat customer service focuses on online text support, offering flexibility, while phone customer service involves direct voice interactions, requiring strong verbal skills. Understanding these differences helps job seekers choose the best fit for their skills and preferences.
Cities with the most Weekend Amazon Chat Customer Service job openings:
The most popular types of Amazon Chat Customer Service jobs are:
States with the most job openings for Weekend Amazon Chat Customer Service jobs include:
The top searched job categories for Weekend Amazon Chat Customer Service jobs are:
$144K - $190K/yr
Full-time
Re-posted 28 days ago
7.4
Based on 7,147 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
At Amazon, we're working to be the most customer-centric company on earth. Serving over 200M customers globally, our Customer Service (CS) organization is at the forefront of shaping how customers experience Amazon. Our team enables Amazon to be the leader in customer service capabilities creating valuable and memorable experiences for customers as they engage across our services, platforms, and devices.
We are looking for a Senior Product Manager to define and design the end-to-end experience encompassing both customer-facing and associate-facing components within CS. This role is responsible for owning the product roadmap and strategy for CS experiences, both for new business and product launches as well as evaluating and improving existing CS experiences. You will work backward from customer and associate pain points, define product requirements, and partner with engineering, operations, and stakeholder teams to deliver solutions at scale.
You will balance short-term tactical improvements with long-term strategic bets to continuously raise the bar on customer experience.
The ideal candidate combines strong product sense with deep customer empathy. You are equally comfortable diving into data to identify opportunities, writing narratives for new concepts, and rallying cross-functional teams around a shared vision. You thrive in ambiguity, are biased toward action, and have a track record of delivering products that customers love.
This role can be located in Seattle
Key job responsibilities
- Define and own the product vision, strategy, and roadmap for CS customer and associate experiences
- Write product requirements (PRFAQs, BRDs, user stories) working backward from customer needs for both new launches and existing experience improvements
- Evaluate existing CS experiences using data and customer insights to identify gaps, define improvement opportunities, and prioritize investments
- Define and own product metrics and KPIs; use data to measure launch success and ongoing experience health, informing roadmap prioritization
- Partner with engineering, UX design, data science, and operations teams to deliver product features from concept through launch and iteration
- Influence and align senior leadership and cross-functional stakeholders on product direction through compelling narratives and data-driven recommendations
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
10,000+ Employees
Seattle, WA, US
