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Full Time Amazon Chat Customer Service Jobs (NOW HIRING)

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

The Customer Service Associate (we refer to the department as 'Customer Love') will report to ... chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly ...

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

The Customer Service Associate (we refer to the department as 'Customer Love') will report to ... chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly ...

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

The Customer Service Associate (we refer to the department as 'Customer Love') will report to ... chat, SMS, Amazon, and other marketplace channels. This is a hands-on role where you'll directly ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need ... They will foster a collaborative team environment and a strong service-oriented culture that ...

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Showing results 1-20

Full Time Amazon Chat Customer Service information

See salary details

$24.5K

$58K

$101K

How much do full time amazon chat customer service jobs pay per year?

As of Jul 25, 2026, the average yearly pay for full time amazon chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon Chat Customer Service vs Full Time Amazon Phone Customer Service?

AspectFull Time Amazon Chat Customer ServiceFull Time Amazon Phone Customer Service
Work EnvironmentOnline chat platform, remotePhone calls, remote or on-site
Communication MethodText-based chatVerbal via phone
Required SkillsTyping speed, written communicationVerbal communication, listening skills
Common CertificationsCustomer service experience, basic tech skillsCustomer service experience, communication skills

Both roles involve assisting Amazon customers but differ mainly in communication method. Chat customer service relies on written communication, ideal for those comfortable typing quickly, while phone customer service requires verbal skills. Both positions are remote, require customer service experience, and are integral to Amazon's support team.

What cities are hiring for Full Time Amazon Chat Customer Service jobs? Cities with the most Full Time Amazon Chat Customer Service job openings:
What are the most commonly searched types of Amazon Chat Customer Service jobs? The most popular types of Amazon Chat Customer Service jobs are:
What states have the most Full Time Amazon Chat Customer Service jobs? States with the most job openings for Full Time Amazon Chat Customer Service jobs include:
Full-time Amazon Customer Service Associate (site) (work from home)

Full-time Amazon Customer Service Associate (site) (work from home)

Amazon

Remote

$15/hr

Full-time

Posted 11 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,010 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Work from home with Amazon Customer Service!
Role: Insert role title
Job Type: Insert contract details, i.e. full-time/part-time
Location: Work from home in US
Pay Rate:Insert hourly wage
Language Premium:Insert language premium where relevant
Start date: Insert start date if known

[VCS Preferred 10- In order for us to take your application into consideration you must live in one of the following states: Alabama, Arkansas, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, South Dakota, Tennessee, West Virginia.]
[VCS All green states- In order for us to take your application into consideration you must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.]
[PT Flex- This position requires a part time schedule that will have varying hours. An average of 20-29 hours will be required weekly. During peak periods or high volume, this may increase to up to 60 hours per week for short periods. The schedule could fall any day of the week across morning, afternoon, evenings and weekends.]


Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.


What will you do as a Customer Service Associate? (customizable (highlighted) field to be adjusted based on the market being served)
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our (insert market/language) customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours? (customizable (highlighted) fields to be adjusted based on the role/location specifics)
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum [insert hours], for example: 4x10hrs or 5x8hrs. [OA2]In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 12 am and 12 pm Monday to Sunday. You will receive your work schedule at least 4 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

[HTS:]

Role:Full-time Customer Service Associate
Job Type:Seasonal
Location: 500 Kinetic Dr., Huntington, WV 25701 (you must live within 50 miles of this site.)
Pay Rate: $15/hr
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for ourcustomers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work day/late shifts and your work week is 40 hours, for example 4x10hrs or 5x8hrs.In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 8pm ESTMonday to Sunday. You will receive your work schedule at least 4 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.


What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US