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Full Time Amazon Chat Customer Service information

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$24.5K

$58K

$101K

How much do full time amazon chat customer service jobs pay per year?

As of Jul 3, 2026, the average yearly pay for full time amazon chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon Chat Customer Service vs Full Time Amazon Phone Customer Service?

AspectFull Time Amazon Chat Customer ServiceFull Time Amazon Phone Customer Service
Work EnvironmentOnline chat platform, remotePhone calls, remote or on-site
Communication MethodText-based chatVerbal via phone
Required SkillsTyping speed, written communicationVerbal communication, listening skills
Common CertificationsCustomer service experience, basic tech skillsCustomer service experience, communication skills

Both roles involve assisting Amazon customers but differ mainly in communication method. Chat customer service relies on written communication, ideal for those comfortable typing quickly, while phone customer service requires verbal skills. Both positions are remote, require customer service experience, and are integral to Amazon's support team.

What cities are hiring for Full Time Amazon Chat Customer Service jobs? Cities with the most Full Time Amazon Chat Customer Service job openings:
What are the most commonly searched types of Amazon Chat Customer Service jobs? The most popular types of Amazon Chat Customer Service jobs are:
What states have the most Full Time Amazon Chat Customer Service jobs? States with the most job openings for Full Time Amazon Chat Customer Service jobs include:
Full Time Amazon Chat Customer Service jobs near you
Senior Vendor Manager, Amazon Customer Service

Senior Vendor Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,923 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Do you like to help shape the future of customer support? Earth's Most Customer Centric Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within Global Outsourcing (GO).
We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager. This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other Amazon teams to positively impact customer experience.
The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.
Key job responsibilities
- Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery
- Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction
- Assist with defining long-term vendor strategy
- Identify, develop and optimize organization processes, playbooks, or tools
- Deep dive inefficiencies; drive improvement through scalable mechanisms
- Triage issues, owning resolution, root cause analysis, and corrective action plans
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- 4+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
PREFERRED QUALIFICATIONS
- Experience hiring and developing sales management teams
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience analyzing data and applying best practices to assess performance drivers
- Bachelor's degree, or 3+ years of general experience
- 4+ years of customer service experience, or experience in leadership or account management positions
- Experience in project management, delivery and/or program management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 122,400.00 - 165,600.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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