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Full Time Amazon Chat Customer Service Jobs (NOW HIRING)

Showing results 41-60

Full Time Amazon Chat Customer Service information

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$24.5K

$58K

$101K

How much do full time amazon chat customer service jobs pay per year?

As of Jul 25, 2026, the average yearly pay for full time amazon chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon Chat Customer Service vs Full Time Amazon Phone Customer Service?

AspectFull Time Amazon Chat Customer ServiceFull Time Amazon Phone Customer Service
Work EnvironmentOnline chat platform, remotePhone calls, remote or on-site
Communication MethodText-based chatVerbal via phone
Required SkillsTyping speed, written communicationVerbal communication, listening skills
Common CertificationsCustomer service experience, basic tech skillsCustomer service experience, communication skills

Both roles involve assisting Amazon customers but differ mainly in communication method. Chat customer service relies on written communication, ideal for those comfortable typing quickly, while phone customer service requires verbal skills. Both positions are remote, require customer service experience, and are integral to Amazon's support team.

What cities are hiring for Full Time Amazon Chat Customer Service jobs? Cities with the most Full Time Amazon Chat Customer Service job openings:
What are the most commonly searched types of Amazon Chat Customer Service jobs? The most popular types of Amazon Chat Customer Service jobs are:
What states have the most Full Time Amazon Chat Customer Service jobs? States with the most job openings for Full Time Amazon Chat Customer Service jobs include:
ECOMMERCE & WEB ORDERS CUSTOMER SERVICE

ECOMMERCE & WEB ORDERS CUSTOMER SERVICE

Thermal Identification Technologies

Brea, CA โ€ข On-site

$16.50 - $22.50/hr

Full-time

Posted 3 days ago


Job description

Description:

Customer Service Representative (E-commerce & Web Orders)


Role Overview


The E-commerce Customer Service Representative is the primary point of contact for our online shoppers. You will manage the web orders using different platforms. We ensure that every customer who interacts with our websites receives prompt, friendly, and accurate assistance regarding their digital orders.

Key Responsibilities

  • Order Management: Process, track, and update web orders using our internal order process and shipping platforms.
  • Customer Support: Resolve customer inquiries via live chat, email, and phone regarding product availability, shipping status, and promotions.
  • Social Media Engagement: Monitor and respond to customer inquiries, comments, and direct messages across platforms like Instagram, Facebook, and X (Twitter) to ensure a consistent brand voice & customer experience.
  • Technical Troubleshooting: Assist customers with website navigation issues, account logins, and checkout errors.
  • Returns & Refunds: Handle the end-to-end returns process, including issuing RMAs (Return Merchandise Authorizations) and processing refunds or exchanges working with our accounting department.
  • Problem Solving: Investigate shipping delays or "lost-in-transit" packages by communicating with logistics partners (e.g., UPS, FedEx, DHL).

Skills & Qualifications

  • Tech-Savvy: Proficiency with E-commerce platforms (like Bigcommerce, Shopify, Amazon & Ebay) and CRM software (like Go High Level or Salesforce).
  • Written Communication: Ability to write clear, professional, and empathetic emails and chat messages.
  • Multitasking: Comfortable managing multiple chat windows or browser tabs simultaneously while maintaining accuracy.
  • Detail Oriented: High attention to detail to ensure shipping addresses and SKU numbers are handled correctly.
Requirements: