$60.50 - $78/hr
Role Overview: We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS
Quick apply
$60.50 - $78/hr
Role Overview: We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS
$16.50 - $22.25/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
$16.50 - $22.25/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
$16.50 - $22.25/hr
Chat Customer Representative - Remote New York, New York, United States Or refer someone We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal
$16.50 - $22.25/hr
Chat Customer Representative - Remote New York, New York, United States Or refer someone We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal
$16.50 - $22.25/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
$16.50 - $22.25/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
$15.75 - $20.50/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
$15.75 - $20.50/hr
About the job Chat Customer Representative - Remote We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Quick apply
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Tampa, FL · On-site
$15.50 - $19.75/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Tampa, FL · On-site
$15.50 - $19.75/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Westwood, MA · Remote
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating
Westwood, MA · Remote
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating
Westwood, MA · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating
Westwood, MA · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure
Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved
Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved
$17.50 - $22.25/hr
Freelance Email and Chat Customer Support French Speakers Paris, France Or refer someone About The Job Freelance Email and Chat Customer Support French Speakers Are you a French-speaking freelancer
$17.50 - $22.25/hr
Freelance Email and Chat Customer Support French Speakers Paris, France Or refer someone About The Job Freelance Email and Chat Customer Support French Speakers Are you a French-speaking freelancer
$250K - $350K/yr
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Amazon Brand Manager based in Netherlands. This is a senior,
$250K - $350K/yr
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Amazon Brand Manager based in Netherlands. This is a senior,
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working
Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved
Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved
$28.5K - $42.5K
16% of jobs
$49.9K is the 25th percentile. Wages below this are outliers.
$42.5K - $56.5K
18% of jobs
$56.5K - $70.5K
4% of jobs
$70.5K - $84.5K
11% of jobs
The median wage is $85.8K / yr.
$84.5K - $98.5K
11% of jobs
$98.5K - $112.5K
6% of jobs
$126.5K is the 75th percentile. Wages above this are outliers.
$112.5K - $126.5K
8% of jobs
$126.5K - $140.5K
6% of jobs
$140.5K - $154.5K
7% of jobs
$154.5K - $168.5K
6% of jobs
$168.5K - $182.5K
5% of jobs
$28.5K
$97.1K
$182.5K
Cities with the most Senior Amazon Chat Customer Service job openings:
The most popular types of Amazon Chat Customer Service jobs are:
States with the most job openings for Senior Amazon Chat Customer Service jobs include:
$60.50 - $78/hr
Contractor
Re-posted 26 days ago
Role Overview:
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions, driving system integrations, and ensuring high-performing, resilient architectures that enhance customer engagement.
Key Responsibilities:
Architecture & Design
• Define and own the end-to-end technical strategy for Amazon Connect implementations.
• Architect secure, scalable, and fault-tolerant contact center systems.
• Lead platform modernization and migration from legacy telephony systems to AWS-based solutions.
Development & Integration
• Design and build advanced contact flows, Lex bots, routing logic, and IVR frameworks.
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM applications.
• Develop AWS-based backend services using Lambda, API Gateway, DynamoDB, Kinesis, and EventBridge.
• Implement AI-driven experiences using tools such as Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
• Support production environments and ensure system reliability through monitoring and automation.
• Perform root-cause analysis and implement continuous improvements for incident management.
• Establish observability metrics (SLIs/SLOs) and dashboards to track performance.
Leadership & Collaboration
• Mentor junior engineers and support team skill development.
• Partner with network and security teams to maintain compliance, IAM policies, and QoS standards.
• Deliver analytics and reporting capabilities for business operations.
Required Skills & Qualifications:
• 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
• 3+ years hands-on experience with Amazon Connect preferred.
• Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
• Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
• Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
• Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
• Strong analytical, communication, and leadership skills.
Preferred Certifications:
• AWS Certified Solutions Architect or Developer
• Salesforce Service Cloud or Omni-Channel Certification
