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Senior Amazon Chat Customer Service Jobs (NOW HIRING)

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. Responsibilities:

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How much do senior amazon chat customer service jobs pay per year?

As of Jul 8, 2026, the average yearly pay for senior amazon chat customer service in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

How much do Amazon customer service chat people make?

Amazon customer service chat associates typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to handle multiple chats simultaneously, with some positions offering additional benefits or bonuses.

Does Amazon offer live chat customer service?

Yes, Amazon provides live chat customer service for its customers and employs roles such as Senior Amazon Chat Customer Service representatives who handle chat inquiries. These representatives use Amazon's internal chat tools to assist customers with their issues in real-time, often working in a scheduled environment that requires good communication skills and familiarity with Amazon's policies.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs, including senior chat roles, are legitimate work-from-home positions that typically involve handling customer inquiries via chat or phone. These roles often require a reliable internet connection, a quiet workspace, and specific training, and they are offered by Amazon directly or authorized staffing agencies.

Will Amazon pay you $28 an hour to work from home?

Senior Amazon Chat Customer Service roles typically pay around $15 to $20 per hour, depending on experience and location. While some customer service positions may offer higher pay, $28 an hour is above the standard rate and may not be typical for this role without specialized skills or additional responsibilities.
What cities are hiring for Senior Amazon Chat Customer Service jobs? Cities with the most Senior Amazon Chat Customer Service job openings:
What are the most commonly searched types of Amazon Chat Customer Service jobs? The most popular types of Amazon Chat Customer Service jobs are:
What states have the most Senior Amazon Chat Customer Service jobs? States with the most job openings for Senior Amazon Chat Customer Service jobs include:
Senior Amazon Chat Customer Service jobs near you

Senior Amazon Connect Engineer

The Giant Bullseye

New York, NY

$60.50 - $78/hr

Contractor

Re-posted 8 days ago

Job description

Role Overview:
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions, driving system integrations, and ensuring high-performing, resilient architectures that enhance customer engagement.

Key Responsibilities:
Architecture & Design
• Define and own the end-to-end technical strategy for Amazon Connect implementations.
• Architect secure, scalable, and fault-tolerant contact center systems.
• Lead platform modernization and migration from legacy telephony systems to AWS-based solutions.

Development & Integration
• Design and build advanced contact flows, Lex bots, routing logic, and IVR frameworks.
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM applications.
• Develop AWS-based backend services using Lambda, API Gateway, DynamoDB, Kinesis, and EventBridge.
• Implement AI-driven experiences using tools such as Amazon Bedrock, OpenAI, or LangChain.

Operations & Support
• Support production environments and ensure system reliability through monitoring and automation.
• Perform root-cause analysis and implement continuous improvements for incident management.
• Establish observability metrics (SLIs/SLOs) and dashboards to track performance.

Leadership & Collaboration
• Mentor junior engineers and support team skill development.
• Partner with network and security teams to maintain compliance, IAM policies, and QoS standards.
• Deliver analytics and reporting capabilities for business operations.

Required Skills & Qualifications:
• 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
• 3+ years hands-on experience with Amazon Connect preferred.
• Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
• Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
• Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
• Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
• Strong analytical, communication, and leadership skills.

Preferred Certifications:
• AWS Certified Solutions Architect or Developer
• Salesforce Service Cloud or Omni-Channel Certification