$60.50 - $78/hr
This role will serve as a key technical authority, responsible for building scalable voice and chat ... CRM applications. • Develop AWS-based backend services using Lambda, API Gateway, DynamoDB ...
Quick apply
$60.50 - $78/hr
This role will serve as a key technical authority, responsible for building scalable voice and chat ... CRM applications. • Develop AWS-based backend services using Lambda, API Gateway, DynamoDB ...
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
Quick apply
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
Tampa, FL · On-site
$16 - $20.50/hr
Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a ... We are currently looking for a Chat Customer Support Representative to join our dynamic team! You ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Seattle, WA · On-site
$118K - $163K/yr
The Customer Service - Social team within Amazon Customer Service (CS) is looking for a Sr. ... chat. BASIC QUALIFICATIONS - 10+ years of professional or military experience - 5+ years of SQL ...
Seattle, WA · On-site
$118K - $163K/yr
The Customer Service - Social team within Amazon Customer Service (CS) is looking for a Sr. ... chat. BASIC QUALIFICATIONS - 10+ years of professional or military experience - 5+ years of SQL ...
Redmond, WA · On-site
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service? The ...
Redmond, WA · On-site
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service? The ...
Richmond, VA · On-site +1
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
Richmond, VA · On-site +1
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
$120K - $160K/yr
Senior Manager, Amazon Online Growth Location: Glendale, CA 4 Days in office, 1 day telecommute ... Collaborate cross-functionally, leveraging customer insight and product data to identify growth ...
$120K - $160K/yr
Senior Manager, Amazon Online Growth Location: Glendale, CA 4 Days in office, 1 day telecommute ... Collaborate cross-functionally, leveraging customer insight and product data to identify growth ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... Experience presenting recommendations and performance insights in customer-facing meetings ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat ... to senior leadership to secure alignment on strategy and investment decisions - Stay deeply ...
Redmond, WA · On-site
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service The Amazon ...
Redmond, WA · On-site
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service The Amazon ...
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service The Amazon ...
$117K - $160K/yr
Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service The Amazon ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
... of customers, including consumers, businesses, government agencies, and other organizations ... senior Amazon Leo leadership to resolve cross-project resource conflicts and drive decisions on ...
Los Angeles, CA · On-site
$120K - $160K/yr
Senior Manager, Amazon Online Growth Location: Glendale, CA 4 Days in office, 1 day telecommute ... Collaborate cross-functionally, leveraging customer insight and product data to identify growth ...
Los Angeles, CA · On-site
$120K - $160K/yr
Senior Manager, Amazon Online Growth Location: Glendale, CA 4 Days in office, 1 day telecommute ... Collaborate cross-functionally, leveraging customer insight and product data to identify growth ...
Seattle, WA · On-site
$144K - $190K/yr
We are seeking a Senior Product Manager to drive the Customer Service Perception Framework, a ... About the team The Customer Service Brand team is a new organization within Amazon Customer Service ...
Seattle, WA · On-site
$144K - $190K/yr
We are seeking a Senior Product Manager to drive the Customer Service Perception Framework, a ... About the team The Customer Service Brand team is a new organization within Amazon Customer Service ...
$28.5K - $42.5K
16% of jobs
$49.9K is the 25th percentile. Wages below this are outliers.
$42.5K - $56.5K
18% of jobs
$56.5K - $70.5K
4% of jobs
$70.5K - $84.5K
11% of jobs
The median wage is $85.8K / yr.
$84.5K - $98.5K
11% of jobs
$98.5K - $112.5K
6% of jobs
$126.5K is the 75th percentile. Wages above this are outliers.
$112.5K - $126.5K
8% of jobs
$126.5K - $140.5K
6% of jobs
$140.5K - $154.5K
7% of jobs
$154.5K - $168.5K
6% of jobs
$168.5K - $182.5K
5% of jobs
$28.5K
$97.1K
$182.5K
$60.50 - $78/hr
Contractor
Posted 11 days ago
Role Overview:
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions, driving system integrations, and ensuring high-performing, resilient architectures that enhance customer engagement.
Key Responsibilities:
Architecture & Design
• Define and own the end-to-end technical strategy for Amazon Connect implementations.
• Architect secure, scalable, and fault-tolerant contact center systems.
• Lead platform modernization and migration from legacy telephony systems to AWS-based solutions.
Development & Integration
• Design and build advanced contact flows, Lex bots, routing logic, and IVR frameworks.
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM applications.
• Develop AWS-based backend services using Lambda, API Gateway, DynamoDB, Kinesis, and EventBridge.
• Implement AI-driven experiences using tools such as Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
• Support production environments and ensure system reliability through monitoring and automation.
• Perform root-cause analysis and implement continuous improvements for incident management.
• Establish observability metrics (SLIs/SLOs) and dashboards to track performance.
Leadership & Collaboration
• Mentor junior engineers and support team skill development.
• Partner with network and security teams to maintain compliance, IAM policies, and QoS standards.
• Deliver analytics and reporting capabilities for business operations.
Required Skills & Qualifications:
• 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
• 3+ years hands-on experience with Amazon Connect preferred.
• Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
• Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
• Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
• Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
• Strong analytical, communication, and leadership skills.
Preferred Certifications:
• AWS Certified Solutions Architect or Developer
• Salesforce Service Cloud or Omni-Channel Certification
