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Senior Amazon Chat Customer Service Jobs (NOW HIRING)

Amazon

Finance Manager, Amazon Customer Service

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing ... This is a high-visibility role where you will partner directly with senior and executive leaders ...

Amazon

Economist, Amazon Customer Service

Seattle, WA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits ...

Amazon

Economist, Amazon Customer Service

Seattle, WA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits ...

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

  • Medical

  • Retirement

  • PTO

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... Background in government customer service or contact-center operations. * Experience with CI/CD ...

Leidos

Senior AWS Amazon Connect Engineer

College Park, MD · On-site

$107K - $195K/yr

  • Medical

  • Retirement

  • PTO

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... Background in government customer service or contact-center operations. * Experience with CI/CD ...

Leidos

Senior AWS Amazon Connect Engineer

Upper Marlboro, MD · On-site

$107K - $195K/yr

  • Medical

  • Retirement

  • PTO

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support ... Background in government customer service or contact-center operations. * Experience with CI/CD ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

... customer service or contact-center operations. * Experience with CI/CD, infrastructure as code, and operational observability. Success Measures: * Amazon Connect voice and chat channels are deployed ...

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How much do senior amazon chat customer service jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior amazon chat customer service in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

How to become a senior Amazon chat customer service agent?

To become a senior Amazon chat customer service agent, candidates typically need previous experience in customer service, strong communication skills, and familiarity with Amazon's systems and policies. A high school diploma or equivalent is usually required, and some roles may prefer or require additional certifications or training in customer support or related tools. Advancement often involves demonstrating excellent performance and taking on additional responsibilities over time.

How do you become a senior Amazon chat customer service agent?

To become a senior Amazon chat customer service agent, candidates typically need prior experience in customer service, strong communication skills, and familiarity with Amazon's systems and policies. Advancement often requires demonstrating excellent performance, problem-solving abilities, and sometimes completing relevant training or certifications. Progression to a senior role may also involve taking on additional responsibilities and showing leadership qualities.

What cities are hiring for Senior Amazon Chat Customer Service jobs?

Cities with the most Senior Amazon Chat Customer Service job openings:

What are the most commonly searched types of Amazon Chat Customer Service jobs?

The most popular types of Amazon Chat Customer Service jobs are:

What states have the most Senior Amazon Chat Customer Service jobs?

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Senior Amazon Chat Customer Service jobs near you

Senior Financial Analyst, Amazon Customer Service Finance

Amazon

Seattle, WA

$97K - $121K/yr

Full-time

Re-posted 2 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,086 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon Customer Service Financial Planning & Analysis (FP&A) team to play a key role in business support. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.
Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations

This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience.
As a member of this team, you will leverage analytical, technical, and communication skills to drive worldwide projects, engineer ad-hoc financial analyses, support business planning, and implement ideas for process improvement. The ideal candidate will have a growth mindset, be comfortable with healthy respectful debate, and be skilled at earning trust across both finance and business teams.
Key job responsibilities
Maintain and improve financial processes to ensure data integrity, efficient analyses, and insightful analysis
Collaborate with key stakeholders worldwide to drive global standardization of metric and reporting definitions
Manage and develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes
Sourcing, analyzing, and reporting quantitative data; perform ad-hoc analyses
About the team
Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization. We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization

Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible. We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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