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Senior Amazon Chat Customer Service Jobs (NOW HIRING)

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

... services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Telus Digital

$152K - $179K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and ... The Opportunity As an Amazon Connect Application Architect, you'll sit at the intersection of ...

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Senior Amazon Chat Customer Service information

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How much do senior amazon chat customer service jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior amazon chat customer service in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

How much do Amazon customer service chat people make?

Amazon customer service chat associates typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to handle multiple chats simultaneously, with some positions offering additional benefits or bonuses.

Does Amazon offer live chat customer service?

Yes, Amazon provides live chat customer service for its customers and employs roles such as Senior Amazon Chat Customer Service representatives who handle chat inquiries. These representatives use Amazon's internal chat tools to assist customers with their issues in real-time, often working in a scheduled environment that requires good communication skills and familiarity with Amazon's policies.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs, including senior chat roles, are legitimate work-from-home positions that typically involve handling customer inquiries via chat or phone. These roles often require a reliable internet connection, a quiet workspace, and specific training, and they are offered by Amazon directly or authorized staffing agencies.

Will Amazon pay you $28 an hour to work from home?

Senior Amazon Chat Customer Service roles typically pay around $15 to $20 per hour, depending on experience and location. While some customer service positions may offer higher pay, $28 an hour is above the standard rate and may not be typical for this role without specialized skills or additional responsibilities.
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Senior Amazon Chat Customer Service jobs near you

Sr Amazon Connect Lead

NRG

Lindon, UT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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