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Security Engineer, Amazon Leo

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Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service? The ...

Amazon

Security Engineer, Amazon Leo

Redmond, WA · On-site

Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... Have you wanted an opportunity to secure an advanced satellite broadband telecom service The Amazon ...

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As of Jun 10, 2026, the average yearly pay for senior amazon chat customer service in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.
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Senior Product Manager, Amazon Customer Service

Senior Product Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

$144K - $190K/yr

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are seeking a Senior Product Manager to drive the Customer Service Perception Framework, a critical measurement for driving investment and capturing delight across several teams in our organization.
An ideal candidate will have experience leading high-impact strategic initiatives, background in tech product management, fluency in analytics, and experience building and launching products. This role is inherently cross-functional - you will work extensively within Customer Service across product, tech, operations, program, and science teams.

The successful candidate will be an independent thinker, be able to communicate persuasively, and comes with a strong bias to get things done.
This role will be a good fit if you are a builder who thrives under the responsibility of creating product vision, tech execution, large-scale organizational impact, and an impeccable ability to communicate verbally and in writing. A good candidate will also be energized by failing fast, learning, and building again - as this is a new space that will require rapid prototyping to get things "right".
Key job responsibilities
- Own the end-to-end product lifecycle for Customer Service Perception Framework, from vision and strategy through requirements definition, development, roadmap planning, design, launch, adoption, governance, and continuous improvement.
- Build and manage a perception index to ensure partner teams are addressing the most critical pain points
- Partner with tech and product teams across Amazon stores to drive scalable, secure, and reliable solutions that enhance Amazon's Customer Service brand.
- Own the roadmap for existing customer experience products, driving adoption and evolution.
- Influence downstream product partners where we do not directly own the technology to ensure we are launching experiences that are accretive to the brand.
- Define and track metrics to measure product success, including analytics integration, financial impact, and customer satisfaction impact.
About the team
The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our Customer Obsession into a reason why customers would choose to buy from Amazon over any other experience

We do this through measuring customer perception, creating products and programs that drive customer loyalty, and ensuring a unified face for Customer Service across all Amazon Stores products, services, and customer interactions.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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