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Weekend Amazon Chat Customer Service Jobs (NOW HIRING)

Dufresne Spencer Group

CUSTOMER CARE AGENT

Houston, TX · On-site

$13.50 - $18/hr

... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

AYS Inc is a leading provider of customer service solutions for businesses across various ... weekends and holidays if needed We Offer: - Competitive salary and benefits package - Ongoing ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Memphis, TN · On-site

$13.75 - $18.25/hr

... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Romeoville, IL · On-site

$16.50/hr

... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

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Weekend Amazon Chat Customer Service information

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$24.5K

$58K

$101K

How much do weekend amazon chat customer service jobs pay per year?

As of Jun 8, 2026, the average yearly pay for weekend amazon chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Amazon Chat Customer Service vs Weekend Amazon Phone Customer Service?

AspectWeekend Amazon Chat Customer ServiceWeekend Amazon Phone Customer Service
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline chat platform, remote workPhone calls, remote work or call centers
Employer & Industry UsageAmazon customer support, e-commerceAmazon customer support, e-commerce
Common Search & ComparisonOften compared for communication methods and flexibilityCompared for interaction style and communication skills

Both roles involve assisting Amazon customers but differ mainly in communication channels. Chat customer service focuses on online text support, offering flexibility, while phone customer service involves direct voice interactions, requiring strong verbal skills. Understanding these differences helps job seekers choose the best fit for their skills and preferences.

More about Weekend Amazon Chat Customer Service jobs
What cities are hiring for Weekend Amazon Chat Customer Service jobs? Cities with the most Weekend Amazon Chat Customer Service job openings:
What are the most commonly searched types of Amazon Chat Customer Service jobs? The most popular types of Amazon Chat Customer Service jobs are:
What states have the most Weekend Amazon Chat Customer Service jobs? States with the most job openings for Weekend Amazon Chat Customer Service jobs include:
What job categories do people searching Weekend Amazon Chat Customer Service jobs look for? The top searched job categories for Weekend Amazon Chat Customer Service jobs are:
Weekend Amazon Chat Customer Service jobs near you

Bilingual Customer Service Associate

Encoura

Austin, TX

$16/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Role Overview

Ready to build real-world experience? As a Bilingual Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.

A Day in the Life

  • Support customers via voice and chat using Amazon Connect
  • Deliver a positive experience through empathy, patience, and clear communication
  • Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
  • Accurately document interactions and manage follow-ups
  • Handle multiple tasks in a fast-paced call center environment
  • Collaborate with teammates and escalate complex issues as needed
  • Work assigned shifts, including weekends and holidays
  • Participate in ongoing training and continuous improvement

About You

  • Professional fluency in written and oral communication in English and Spanish (CERF C1 or higher)
  • Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction.
  • Enjoy helping people, solving problems, and learning new technologies quickly
  • Adapt well in fast-paced, changing environments while staying organized and detail-oriented
  • Follow structured workflows and procedures with consistency and accuracy
  • Are motivated to build skills for future opportunities in tech, support, education, or customer experience
  • Must be available on Mondays due to consistently high call volume and operational demand
  • High school diploma or equivalent
  • Must be at least 18 years old
  • Must have a quiet, distraction free home workspace
  • Must be proficient using Browsers such as Chrome, Firefox or Safari
  • Ability to learn and use multiple systems, windows, and monitors
  • Must reside in an approved state*
  • Home Internet that meets the following requirements:
    • 30 Mbps download
    • 15 Mbps upload
    • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable
  • Successful candidates will be required to complete and pass a CLEARâ„¢ identity verification as part of the pre-employment screening process
    • CLEARâ„¢ Candidate FAQ
  • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems

What Makes This Opportunity

  • Build in-demand skills using Amazon Connect and cloud-based support tools
  • Receive paid training and ongoing support
  • Gain hands-on experience in customer experience and tech-enabled services
  • Support a mission-driven environment serving students and educators
  • Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

You'll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura's comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

About Us

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. 

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. 

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. 

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. 

Applicants from California, please review the CA HR Privacy Notice. 

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/