The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
Sr. Product Manager - Technical, Amazon Customer Service
Seattle, WA · On-site
$190K - $219K/yr
Amazon's Customer Experience Improvement (CXI Tech) team is looking for an experienced and highly ... services - Bachelor's degree PREFERRED QUALIFICATIONS - Experience in using analytical tools, such ...
Sr. Product Manager - Technical, Amazon Customer Service
Seattle, WA · On-site
$190K - $219K/yr
Amazon's Customer Experience Improvement (CXI Tech) team is looking for an experienced and highly ... services - Bachelor's degree PREFERRED QUALIFICATIONS - Experience in using analytical tools, such ...
Live Chat Agent
Atlanta, GA · Remote
$15 - $20/hr
AYS Inc is a leading provider of customer service solutions for businesses across various ... weekends and holidays if needed We Offer: - Competitive salary and benefits package - Ongoing ...
Live Chat Agent
Atlanta, GA · Remote
$15 - $20/hr
AYS Inc is a leading provider of customer service solutions for businesses across various ... weekends and holidays if needed We Offer: - Competitive salary and benefits package - Ongoing ...
CUSTOMER CARE AGENT
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
CUSTOMER CARE AGENT
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
Customer Service Representative
$13 - $16/hr
Respond to customer inquiries via phone, email, and chat, including inbound and outbound calls ... Familiarity with platforms such as Amazon Seller Central or similar systems. * Experience handling ...
Customer Service Representative
$13 - $16/hr
Respond to customer inquiries via phone, email, and chat, including inbound and outbound calls ... Familiarity with platforms such as Amazon Seller Central or similar systems. * Experience handling ...
CUSTOMER CARE AGENT
Memphis, TN · On-site
$13.75 - $18.25/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
CUSTOMER CARE AGENT
Memphis, TN · On-site
$13.75 - $18.25/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
CUSTOMER CARE AGENT
Romeoville, IL · On-site
$16.50/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
CUSTOMER CARE AGENT
Romeoville, IL · On-site
$16.50/hr
... weekend shift $1.00 for bilingual associates. Purpose at Ashley Our Local Customer Care Agent is ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...
As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service ...
As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service ...
Support customers via voice and chat using Amazon Connect * Deliver a positive experience through ... Work assigned shifts, including weekends and holidays * Participate in ongoing training and ...
Quick apply
Support customers via voice and chat using Amazon Connect * Deliver a positive experience through ... Work assigned shifts, including weekends and holidays * Participate in ongoing training and ...
Amazon Leo is an initiative to increase global broadband access through a constellation of ... You will work closely with GTM, Growth, Product, Marketing, Field Service, Customer Service ...
Amazon Leo is an initiative to increase global broadband access through a constellation of ... You will work closely with GTM, Growth, Product, Marketing, Field Service, Customer Service ...
Delivery Station Customer Service Associate, DSL
$13.75 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$13.75 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, SDS
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$15.25 - $21/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$15.25 - $21/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Delivery Station Customer Service Associate, DSL
Windsor, NY · On-site
$14.25 - $19.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
Windsor, NY · On-site
$14.25 - $19.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14.25 - $19.75/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14.75 - $20.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$14.75 - $20.50/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$15.50 - $21.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Delivery Station Customer Service Associate, DSL
$15.50 - $21.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Weekend Amazon Chat Customer Service information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do weekend amazon chat customer service jobs pay per year?
What is the difference between Weekend Amazon Chat Customer Service vs Weekend Amazon Phone Customer Service?
| Aspect | Weekend Amazon Chat Customer Service | Weekend Amazon Phone Customer Service |
|---|---|---|
| Required Credentials | High school diploma or equivalent, customer service experience | High school diploma or equivalent, customer service experience |
| Work Environment | Online chat platform, remote work | Phone calls, remote work or call centers |
| Employer & Industry Usage | Amazon customer support, e-commerce | Amazon customer support, e-commerce |
| Common Search & Comparison | Often compared for communication methods and flexibility | Compared for interaction style and communication skills |
Both roles involve assisting Amazon customers but differ mainly in communication channels. Chat customer service focuses on online text support, offering flexibility, while phone customer service involves direct voice interactions, requiring strong verbal skills. Understanding these differences helps job seekers choose the best fit for their skills and preferences.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 29 days ago
Amazon rating
7.4
Based on 6,828 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers.
The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities
- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer's orders.
- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
- Quickly resolves any potential issues that may impact driver and customer delivery experience.
- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
- Shift work will be required, potentially to include nights, weekends and Public Holidays.
- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
- We are open 24 hours and day and 7 days a week
A day in the life
The Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand
Assisting in the notification process of Amazon and their stakeholders.
Candidates for this role must have conversational level fluency in Spanish.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment
The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3.
Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets.
If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US