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Wayfair Customer Service Jobs (NOW HIRING)

ZLINE

Customer Experience Specialist (Milan)

Milan, TN · On-site

$35K/yr

... Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury ... services we offer, and the team that makes the ZLINE Attainable Luxury ® experience possible.

ZLINE

Customer Experience Specialist (Milan)

Milan, TN · On-site

$35K/yr

... Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury ... the services we offer, and the team that makes the ZLINE Attainable Luxury experience possible.

Wayfair

Kitchen & Bath Design Specialist

Houston, TX

$25.50 - $29.50/hr

Passion for design, great customer service and a drive to exceed sales targets. * Strong ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Interior Design Advisor

Houston, TX

$25.50 - $29.50/hr

Passion for design, great customer service and a drive to exceed sales targets. * Strong ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

ZLINE

Freight Team Specialist (R.A.F.T.)

Reno, NV · On-site

$17 - $22.50/hr

... Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury ... Were known for our attention to detail and commitment to our customers and employees alike. We ...

Retail Business

e-Commerce Coordinator

Miami, FL · On-site

$53K - $55K/yr

Our pride in service, wide array of designs, and affordability allow our customers to create the ... Manage and optimize advertising campaigns across various platforms (Wayfair, Beyond, Amazon ...

Retail Business

e-Commerce Coordinator

Miami, FL · On-site

$53K - $55K/yr

Our pride in service, wide array of designs, and affordability allow our customers to create the ... Manage and optimize advertising campaigns across various platforms (Wayfair, Beyond, Amazon ...

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All JobsWayfair Customer Service Jobs

Wayfair Customer Service information

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$24.5K

$58K

$101K

How much do wayfair customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for wayfair customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service job?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

What does a typical day look like for a Wayfair Customer Service representative?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

What are the key skills and qualifications needed to thrive in the Wayfair Customer Service position, and why are they important?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

More about Wayfair Customer Service jobs
What cities are hiring for Wayfair Customer Service jobs? Cities with the most Wayfair Customer Service job openings:
What are the most commonly searched types of Wayfair Customer Service jobs? The most popular types of Wayfair Customer Service jobs are:
What states have the most Wayfair Customer Service jobs? States with the most job openings for Wayfair Customer Service jobs include:
What job categories do people searching Wayfair Customer Service jobs look for? The top searched job categories for Wayfair Customer Service jobs are:
Wayfair Customer Service jobs near you
Infographic showing various Wayfair Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

E-Commerce Customer Service Specialist

Jayakas

High Point, NC

$15.25 - $20/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Position Summary

BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.

This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products. Communication channels include phone, email, website chat, marketplace messages, and social media. You will work closely with sales, warehouse, shipping, and purchasing teams to ensure an excellent customer experience and order accuracy.


Key Responsibilities

  • Manage pre- and post-sale customer inquiries across multiple channels (phone, email, live chat, and online marketplaces).
  • Assist customers with product selection, wood species options, sizes, dimensions, finishes, shipping lead times, installation questions, returns, and warranty issues.
  • Provide recommendations for complementary products such as kitchen island posts, corbels, and floating shelves.
  • Review and process website and marketplace orders accurately, including verifying product specifications, shipping information, freight requirements, and inventory.
  • Coordinate with warehouse and shipping departments for timely order fulfillment.
  • Monitor order status and communicate delays, backorders, damage claims, or shipping issues to customers promptly.
  • Maintain product knowledge on various wood species (hevea, maple, oak, acacia, teak, birch) and care instructions.
  • Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy, and other online sales channels.
  • Enter notes and update customer interactions in CRM or order management systems.


Qualifications Required Qualifications

  • High school diploma or equivalent required (associate degree preferred).
  • 2+ years of customer service, e-commerce support, inside sales, or order processing experience.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Comfortable working with dimensions, measurements, and product specifications.
  • Proficient in Google Gmail, Chat, Docs, Sheets as well as CRM systems, E-commerce platforms, and order management and inventory software.


Preferred Experience

  • Experience with online retail, home improvement, furniture, cabinetry, woodworking, or building materials.
  • Familiarity with LTL freight shipping and oversized product delivery.
  • Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM.
  • Knowledge of butcher block countertop installation, care, or woodworking products.


Ideal Candidate Traits

  • Friendly and patient with customers.
  • Detail-oriented and highly organized.
  • Able to remain calm under pressure.
  • Team player with strong follow-through.
  • Motivated to help grow Bing Ltd.'s butcher block countertop division.


Benefits:

Retirement plan, dental, vision, life insurance, critical illness, short term disability, paid time off and paid holidays.

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