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Wayfair Customer Service Jobs in Georgia (NOW HIRING)

Nourison

Ecommerce Operations Specialist

Calhoun, GA · On-site

... customer service. We have a growing eCommerce business and are looking for positive, well spoken ... Experience with Amazon, Wayfair, Walmart or other eCommerce retailers * Proficient in Microsoft ...

Compass Group

PREP COOK (PART TIME)

Atlanta, GA · On-site

$20/hr

Wayfair - 1801 Howell Mill Road NW, Atlanta, GA 30318 Note: online applications accepted only ... Eurest is recognized worldwide for standards of service and excellence within the foodservice ...

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Wayfair Customer Service information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do wayfair customer service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for wayfair customer service in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

What does a Wayfair Customer Service representative do?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

What are the key skills and qualifications needed for a Wayfair Customer Service position?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

What are popular job titles related to Wayfair Customer Service jobs in Georgia?

For Wayfair Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Wayfair Customer Service jobs in Georgia look for?

The top searched job categories for Wayfair Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Wayfair Customer Service jobs?

Cities in Georgia with the most Wayfair Customer Service job openings:

Wayfair Customer Service jobs near you
Infographic showing various Wayfair Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Ecommerce Operations Specialist

Nourison

Calhoun, GA • On-site

Full-time

Posted 23 days ago

Nourison rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 62 rated fashion and textile manufacturers

Job description

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment.


Key Responsibilities

  • Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles
  • Customer outreach
  • Tracking and shipping of all internal gifting or sample shipments
  • Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date
  • Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures.
  • Communication with 3PL for orders and returns
  • Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing
  • Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets

Requirements:

  • Experience with Amazon, Wayfair, Walmart or other eCommerce retailers
  • Proficient in Microsoft Excel
    1. Pivot tables
    2. V-lookups
  • Tableau experience a plus
  • 2-3 years of experience in customer support/experience
  • Strong analytical skills
  • The ability to be resourceful, highly organized, and a creative problem solver
  • Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers

What Nourison employees say

Pay

Hours and flexibility

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