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Wayfair Customer Service Jobs (NOW HIRING)

Wayfair

Assistant Store Manager, Joss & Main

Bedford, MA · On-site

$60K - $73K/yr

Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to ... customer service. * Bring a willingness to share innovative ideas and solutions to continuously ...

Wayfair

Assistant Store Manager, Joss & Main

Woburn, MA · On-site

$60K - $73K/yr

Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to ... customer service. * Bring a willingness to share innovative ideas and solutions to continuously ...

Wayfair

Assistant Store Manager, Joss & Main

Woburn, MA · On-site

$60K - $73K/yr

Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to ... customer service. * Bring a willingness to share innovative ideas and solutions to continuously ...

Wayfair

Assistant Store Manager, Joss & Main

Woburn, MA · On-site

$60K - $73K/yr

Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to ... customer service. * Bring a willingness to share innovative ideas and solutions to continuously ...

Wayfair

Labor Planning Manager

Romeoville, IL · On-site

$100K - $121K/yr

... Service Level Commitments) * You will be able to engage at shift level, in real time to make ... customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for ...

Wayfair

Transportation Specialist

Burlington, NJ · On-site

$22.50 - $24.50/hr

Support Customer Service and other partner teams to maintain high customer satisfaction ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Labor Planning Manager

Cranbury, NJ · On-site

$105K - $128K/yr

... Service Level Commitments) * You will be able to engage at shift level, in real time to make ... customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for ...

Pop-A-Shot

Customer Service Rep

Peoria, IL · On-site

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Selling channels (Fanatics, Wayfair, etc), shipping claims, merchandising, etc. ? Monitor off-site ...

Vego Garden

Customer Service Representative

Tomball, TX · On-site

$17/hr

We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe's, Wayfair, and ... We are seeking a highly adaptable and team-centric Customer Service Representative who can provide ...

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All JobsWayfair Customer Service Jobs

Wayfair Customer Service information

See salary details

$24.5K

$58K

$101K

How much do wayfair customer service jobs pay per year?

As of Jul 7, 2026, the average yearly pay for wayfair customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service job?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

How much do Wayfair remote positions pay?

Wayfair remote customer service positions typically pay between $15 and $20 per hour, depending on experience and location. Compensation may also include benefits such as health insurance and flexible scheduling. Exact pay rates can vary based on role requirements and performance.

Does Wayfair have work from home?

Wayfair customer service positions often offer remote work options, allowing employees to perform their duties from home. These roles typically require good communication skills and familiarity with customer service tools, and they may be available part-time or full-time depending on the position and company needs.

What does a typical day look like for a Wayfair Customer Service representative?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

Does Wayfair provide equipment to work from home?

Wayfair customer service roles often offer remote work options, and employees are typically provided with necessary equipment such as computers and headsets to perform their duties from home. The specific equipment provided may vary depending on the position and company policies.

Does Wayfair offer remote positions?

Wayfair Customer Service roles often include remote positions, allowing employees to work from home. These positions typically require strong communication skills and familiarity with customer service tools, and they may be available on a full-time or part-time basis depending on the role and company needs.

What are the key skills and qualifications needed to thrive in the Wayfair Customer Service position, and why are they important?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

More about Wayfair Customer Service jobs
What cities are hiring for Wayfair Customer Service jobs? Cities with the most Wayfair Customer Service job openings:
What are the most commonly searched types of Wayfair Customer Service jobs? The most popular types of Wayfair Customer Service jobs are:
What states have the most Wayfair Customer Service jobs? States with the most job openings for Wayfair Customer Service jobs include:
What job categories do people searching Wayfair Customer Service jobs look for? The top searched job categories for Wayfair Customer Service jobs are:
Wayfair Customer Service jobs near you
Infographic showing various Wayfair Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Assistant Store Manager, Joss & Main

Assistant Store Manager, Joss & Main

Wayfair

Pinehurst, MA • On-site

$60K - $73K/yr

Full-time

Posted 11 days ago

Wayfair rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

29th of 58 rated furniture retailers

Job description

Assistant Store Manager - Joss & Main

Location: Burlington, MA

Burlington Mall

Come join the team that is reinventing home! Wayfair is hiring for our Joss & Main retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store  might be the future home for your career.

 The salary range for this position is $60, 287- $70,684 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. 

What you’ll do:

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Coach, develop and lead all aspects of performance, development, safety and recognition for a team of Design Advisors to ensure continuous growth. 
  • Maintain leadership presence to include, effectively managing the floor, driving sales, having the right team in the right place, proper scheduling, ensuring proper opening and closing procedures are performed daily as MOD (Manager on Duty). 
  • Support the Store Manager and team with stockroom organization and supply levels to maximize efficiency, safety and productivity to support sales floor replenishment and omni channel fulfillment.
  • Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
  • Lead and ensure the execution of visual merchandising tasks such as maintaining store’s visual standards, floorsets, window changes, signage placement, lighting installations, wallpapering, etc, as needed
  • Analyze store results through data, reporting tools; translates data into overall team results by coaching for improvement in overall KPIs and goals.  
  • Communicate regularly with the overall team on key aspects needed in their roles to help drive team engagement, sales, exceptional customer service.  
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.

What you’ll need:

  • 3+ years of leadership experience involving motivating a team to achieve sales goals
  • Experience establishing and maintaining a client base 
  • Client centric mindset and strong business acumen
  • Interior design, furniture or home goods experience preferred
  • Exceptional analytical, problem-solving, and decision-making skills
  • Proven ability to motivate, influence and inspire yourself and others
  • Track record of thriving in a fast paced and changing environment
  • Requires the ability to work a flexible schedule to include morning, afternoon and evening availability any day of the week
Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs unassisted. 
  • Occasionally assist with assembly of showroom furniture.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

  • Medical benefits, financial benefits, and a generous employee discount

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 

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About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

Social media

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