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Wayfair Customer Service Jobs (NOW HIRING)

Wayfair

Transportation Specialist

Burlington, NJ

$22 - $23.50/hr

Support Customer Service and other partner teams to maintain high customer satisfaction ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Transportation Specialist

Burlington, NJ · On-site

$22 - $23.50/hr

Support Customer Service and other partner teams to maintain high customer satisfaction ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Labor Planning Manager

Cranbury, NJ · On-site

$105K - $128K/yr

... Service Level Commitments) * You will be able to engage at shift level, in real time to make ... customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for ...

Wayfair

Product Specialist

Houston, TX

$20 - $23/hr

Become an expert on Perigold products and services to help guide guests thru their questions and ... customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for ...

Wayfair

Logistics Assistant Store Manager

Denver, CO

$58K - $71K/yr

... service. Your contributions will directly impact the store's success by fostering a collaborative, customer-focused culture that reflects Wayfair's values. The ideal candidate thrives in leading ...

Wayfair

Luxury Store Greeter

West Palm Beach, FL · On-site

$20 - $22/hr

Excellent customer service skills - including written and verbal communication * Knowledge of ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Luxury Store Greeter

West Palm Beach, FL · On-site

$20 - $22/hr

Excellent customer service skills - including written and verbal communication * Knowledge of ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Pop-A-Shot

Customer Service Rep

Peoria, IL

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Selling channels (Fanatics, Wayfair, etc), shipping claims, merchandising, etc. ? Monitor off-site ...

Blue Wave Products.

CUSTOMER SERVICE REPRESENTATIVE

Batavia, IL · On-site

$16.25 - $22.25/hr

... Wayfair, Home Depot, Lowe's, Overstock, and many others. The Company supports over 2,500 SKUs ... As a Blue Wave Customer Service Representative, you will be responsible for aiding vendors/dealers ...

Wayfair

Interior Design Advisor

West Palm Beach, FL

$28 - $32/hr

Passion for design, great customer service and a drive to exceed sales targets. * Strong ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Wayfair

Senior Designer

West Palm Beach, FL · On-site

$28 - $32/hr

Passion for design, great customer service and a drive to exceed sales targets. * Strong ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

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Wayfair Customer Service information

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How much do wayfair customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for wayfair customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service job?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

What does a typical day look like for a Wayfair Customer Service representative?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

What are the key skills and qualifications needed to thrive in the Wayfair Customer Service position, and why are they important?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

More about Wayfair Customer Service jobs
What cities are hiring for Wayfair Customer Service jobs? Cities with the most Wayfair Customer Service job openings:
What are the most commonly searched types of Wayfair Customer Service jobs? The most popular types of Wayfair Customer Service jobs are:
What states have the most Wayfair Customer Service jobs? States with the most job openings for Wayfair Customer Service jobs include:
What job categories do people searching Wayfair Customer Service jobs look for? The top searched job categories for Wayfair Customer Service jobs are:
Wayfair Customer Service jobs near you
Infographic showing various Wayfair Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Transportation Specialist

Transportation Specialist

Wayfair

Burlington, NJ

$22 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Wayfair rating

6.3

Company rating: 6.3 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

32nd of 58 rated furniture retailers

Job description

Transportation Specialist

Location: Burlington, NJ | Department: HDO Operations | Job Type: Full-time | Pay: $22.00 - $24.00

Shift: Sunday - Wednesday 6am - 4:30pm


About the Role: Your Impact

As a Transportation Specialist, you are a critical link in Wayfair's logistics network, responsible for optimizing the supply chain and ensuring the timely and cost-effective delivery of goods. You are the key contact for coordinating and managing the movement of freight, maintaining precise inventory fidelity in warehouse systems, and proactively resolving transportation issues. Your primary goal is to ensure "perfect" orders run smoothly from the moment they're received at the terminal until they are dispatched for final-mile delivery.

Why Join Our Team? (Your Perks & Growth)


  • Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses. 

  • Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.

  • Safety First Culture: We are relentlessly focused on a safe work environment for all employees.

  • Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities)

Your duties focus on logistics execution, inventory reconciliation, and route management:

  • Route & Dispatch Management: Review and scrub daily route publishing for accuracy, including identifying issues like address discrepancies, cube issues, and geocode problems. Assign drivers and tablets to routes. Oversee loadout processes, including troubleshooting driver questions and managing rescheduled stops.

  • Exception & Inventory Reconciliation: Identify and reconcile inbound and outbound exceptions (e.g., damage, short shipments, mis-shipments, overweight cartons). Monitor inventory accuracy and perform regular scrubs of cycle count results. Inventory and process freight returning after a missed or refused delivery.

  • Reverse Logistics & Paperwork: Manage reverse logistics by setting up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintaining carrier relationships. Print any necessary paperwork for delivery teams (e.g., BOLs), correcting errors as needed.

  • Communication & Reporting: Write and distribute an "end of shift" report to all terminal staff and necessary partner teams. Communicate with routing teams regarding route data, capacity, and stop adjustments. Support Customer Service and other partner teams to maintain high customer satisfaction.

  • Operational Support: Assist with direct warehouse tasks (e.g., loading/unloading, deluxing, picking) when staffing levels require additional support. Maintain a clean and organized work area.

What You’ll Need (Minimum Requirements)

  • Experience: 2+ years of relevant experience in a similar role is required. Experience in Logistics or Transportation is highly preferred. A BA/BS is preferred.

  • Skills: Strong written and verbal communication skills with a strong customer-centric approach. Ability to multitask and navigate through various systems and tools. Must be well-organized and detail-oriented.

  • Technical Acumen: Comfort with Microsoft Office and learning new technologies. Proficiency with systems like Descartes and other inventory/order processing software is a plus.

  • Physical Capability: 

    • The ability to stand, walk, bend, lift, and work a full shift (8+ hours a day) in a dynamic, non-climate-controlled warehouse environment.

    • The ability to frequently lift and move merchandise up to 75+ lbs. unassisted.

  • Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.


Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 

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About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

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