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Wayfair Customer Service Jobs in Kentucky (NOW HIRING)

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Wayfair Customer Service information

See Kentucky salary details

$21.3K

$50.4K

$87.7K

How much do wayfair customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for wayfair customer service in Kentucky is $50,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What is a Wayfair Customer Service?

A Wayfair Customer Service job involves assisting customers with their orders, answering inquiries about products, resolving issues, and providing support through phone, email, or chat. Representatives help ensure a smooth shopping experience by addressing concerns about shipping, returns, and payments. Strong communication skills and problem-solving abilities are essential to succeed in this role.

What does a Wayfair Customer Service representative do?

A typical day as a Wayfair Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting order issues, and guiding customers through their purchasing process. You work collaboratively with other departments when escalations or special cases arise, ensuring every issue is resolved efficiently. The environment is usually fast-paced, requiring adaptability as you handle multiple tasks and different types of customer concerns. Team meetings, performance feedback, and training sessions are also a regular part of the workweek, helping you continuously develop your skills and stay informed about new products or policies.

What are the key skills and qualifications needed for a Wayfair Customer Service position?

To excel as a Wayfair Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer operations are highly valuable. Patience, active listening, and a positive attitude help you effectively resolve customer issues and enhance their experience. These skills ensure customer satisfaction, strengthen company reputation, and contribute to a productive team environment.

What are the most commonly searched types of Wayfair Customer Service jobs in Kentucky?

The most popular types of Wayfair Customer Service jobs in Kentucky are:

What are popular job titles related to Wayfair Customer Service jobs in Kentucky?

For Wayfair Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Wayfair Customer Service jobs in Kentucky look for?

The top searched job categories for Wayfair Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Wayfair Customer Service jobs?

Cities in Kentucky with the most Wayfair Customer Service job openings:

Wayfair Customer Service jobs near you
Infographic showing various Wayfair Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

Third Shift Product Assembler Technician (STC)

Louisville, KY • On-site

National Assemblers
See more jobs at National Assemblersexternal

$30/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

This position will begin July 6th, 2026.

Who We Are

National Assemblers, Inc is family-owned and the largest retail assembly company in the world, with over 10 Million products assembled for our customers in 2023. We are the trusted provider to the world's largest brands like Walmart, Wayfair, Bass Pro Shop, and most importantly, to individual customers who trust us in their homes. We were awarded "Assembly Company of the Year" for 2022 all due to our hardworking technicians who have pride in all they do! We are also the fastest growing, with over 100 new management roles created and filled last year! If you have the will and the skill, we have the opportunities for you!


Who You Are

You love working with your hands to build products. You have expertise installing low voltage items to include cable installation, security systems, etc. You have an entrepreneurial spirit and like the benefits and backing of a W2 organization. You enjoy independence and are self-motivated. You are a great communicator and enjoy interacting with customers. Customer satisfaction and high quality is your top goal when working. You're a problem-solver and proactively seek solutions. You are reliable and have a proven attendance record. You're not afraid of hard work and enjoy a good challenge. If this sounds like you, we would love you to join our NAI team!

What You'll Do

  • You'll assemble the product to National Assembler's specifications
  • You'll build a strong rapport with customers and ensure 100% satisfaction by delivering good customer service and quality product
  • Install, configure, and test video monitors and associated hardware per site specifications and company standards.
  • Troubleshoot and resolve installation issues on-site.
  • Complete documentation of work, sign-offs, and photos for each location.
  • Communicate status updates to Regional Manager and project leads.
  • Follow safety procedures and store policies while onsite.

What's In it For You

  • Hourly Pay: $30/hr
  • Overtime Pay
  • Mileage Reimbursement
  • Weekly Pay
  • Medical/Dental/Vision Insurance (Benefits begin after 60 days of employment)
  • 401K
  • W2 Employee
  • Paid Certification Program (Get paid to learn a trade!)
  • Travel opportunities
  • A nationwide support staff who is focused on your personal development and success
  • Rapid opportunities for advancement and career growth
  • Shift: Nights, typically 9:00 PM - 6:00 AM (or until job completed)
  • Work window: Start Sunday evenings, continue through the week; program completion target: Friday by 6:00 AM.
  • Overnight work and weekend start required.

Qualifications

  • Prior experience installing video monitors, security/AV systems, or similar hardware preferred not a deal breaker
  • Strong troubleshooting and customer-service skills.
  • Ability to work nights, travel between stores, and lift equipment safely.
  • Valid driver's license and ability to travel overnight.

The Fine Print

Start a Career that you Love with National Assemblers, Inc. APPLY NOW to start building your future with us!

National Assemblers, Inc is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or handicap, veteran status and any state and local protected status.

Employment Type: FULL_TIME

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