Vice President, Contact Center Sales & Operations Tampa, FL - In Office · Full-Time · PE-Backed ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
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Vice President, Contact Center Sales & Operations Tampa, FL - In Office · Full-Time · PE-Backed ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
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Apply Early
Vice President, Contact Center Sales & Operations Tampa, FL - In Office · Full-Time · PE-Backed ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
Apply Early
Vice President, Contact Center Sales & Operations Tampa, FL - In Office • Full-Time • PE-Backed ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
Vice President, Contact Center Sales & Operations Tampa, FL - In Office • Full-Time • PE-Backed ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
Description Vice President, Contact Center Sales & Operations Tampa, FL - In Office Full-Time PE ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
Description Vice President, Contact Center Sales & Operations Tampa, FL - In Office Full-Time PE ... Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for ...
As a Vice Presidentreporting to the SVP of Translational Research in Biology,the individual will ... Computational biology skills and/or experience with large data mining; familiarity with life ...
As a Vice Presidentreporting to the SVP of Translational Research in Biology,the individual will ... Computational biology skills and/or experience with large data mining; familiarity with life ...
Castle Rock, CO · On-site
$113K - $153K/yr
They are seeking a Vice President of Cybersecurity to oversee the organization's cyber defense plan ... bitcoin mining applications. Founded in 2000, the company is headquartered in Castle Rock, USA ...
Castle Rock, CO · On-site
$113K - $153K/yr
They are seeking a Vice President of Cybersecurity to oversee the organization's cyber defense plan ... bitcoin mining applications. Founded in 2000, the company is headquartered in Castle Rock, USA ...
Denver, CO · On-site
$114K - $154K/yr
... a Vice President of Cyber Security to lead their cybersecurity efforts. The role involves ... bitcoin mining applications. Founded in 2000, the company is headquartered in Castle Rock, USA ...
Denver, CO · On-site
$114K - $154K/yr
... a Vice President of Cyber Security to lead their cybersecurity efforts. The role involves ... bitcoin mining applications. Founded in 2000, the company is headquartered in Castle Rock, USA ...
The Southwest Division's Vice President, Finance serves as the senior financial leader for the ... mining or related sectors is a plus * Advanced proficiency with Microsoft Office and dashboard ...
The Southwest Division's Vice President, Finance serves as the senior financial leader for the ... mining or related sectors is a plus * Advanced proficiency with Microsoft Office and dashboard ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
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This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
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This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
Quick apply
Apply Early
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
Apply Early
The Central Division's Vice President, Finance serves as the senior financial leader for the ... mining or related sectors is a plus * Advanced proficiency with Microsoft Office and dashboard ...
The Central Division's Vice President, Finance serves as the senior financial leader for the ... mining or related sectors is a plus * Advanced proficiency with Microsoft Office and dashboard ...
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
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Apply Early
This person will function as a Project Superintendent, overseeing mining operations, work directly with the Senior Vice President of Mining, develop and mentor on-site management, and coordinating ...
Apply Early
Denver, CO · On-site
$300K - $350K/yr
About the role The Senior Vice President of Environment, Health, and Safety (EHS) provides ... and crypto mining construction and operations across a growing footprint. * Set world-class ...
Denver, CO · On-site
$300K - $350K/yr
About the role The Senior Vice President of Environment, Health, and Safety (EHS) provides ... and crypto mining construction and operations across a growing footprint. * Set world-class ...
Boston, MA · On-site
$110K - $181K/yr
Resiliency Client Engagement, VP The Resiliency Client Engagement, VP role supports Client ... mining and analysis, and responding to internal requests for client engagement support. This role ...
New
Boston, MA · On-site
$110K - $181K/yr
Resiliency Client Engagement, VP The Resiliency Client Engagement, VP role supports Client ... mining and analysis, and responding to internal requests for client engagement support. This role ...
New
Exeter, NH · On-site
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
Exeter, NH · On-site
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
Quick apply
Apply Early
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
Apply Early
Exeter, NH · On-site
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
Exeter, NH · On-site
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
This Opportunity WSP is currently initiating a search for an Assistant Vice President, Water ... Join a world-class team of professionals that deliver services to the mining industry in areas ...
This Opportunity WSP is currently initiating a search for an Assistant Vice President, Water ... Join a world-class team of professionals that deliver services to the mining industry in areas ...
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
$200K - $250K/yr
About Phoenix Tailings Phoenix Tailings is a rapidly growing clean mining and metals production ... Phoenix Tailings is looking for an experienced and driven Vice President of Manufacturing ...
$43.5K - $64.8K
1% of jobs
$64.8K - $86K
5% of jobs
$86K - $107.3K
14% of jobs
$113.3K is the 25th percentile. Wages below this are outliers.
$107.3K - $128.6K
18% of jobs
The median wage is $142.2K / yr.
$128.6K - $149.9K
19% of jobs
$149.9K - $171.1K
14% of jobs
$180.2K is the 75th percentile. Wages above this are outliers.
$171.1K - $192.4K
11% of jobs
$192.4K - $213.7K
8% of jobs
$213.7K - $235K
4% of jobs
$235K - $256.2K
4% of jobs
$256.2K - $277.5K
2% of jobs
$43.5K
$157.5K
$277.5K
A VP Mining often navigates challenges such as balancing productivity goals with strict safety and environmental regulations, adapting to volatile commodity markets, and managing large, multidisciplinary teams across multiple sites. Effective problem-solving and decision-making are crucial when unanticipated technical or operational issues arise. Additionally, staying ahead of technological advancements and sustainability practices requires ongoing learning and adaptation. Overcoming these challenges is key to maintaining operational excellence and driving long-term success for the company.
Success as a VP Mining requires an in-depth understanding of mining operations, strategic planning, and financial management, often supported by an advanced degree in mining engineering or a related field. Familiarity with industry-specific software such as geological modeling tools, mine planning systems, and certifications like Professional Engineer (PE) or Mine Manager Certification are commonly expected. Excellent leadership, negotiation, and stakeholder communication skills set standout candidates apart. These competencies enable effective oversight of complex mining projects, ensuring safety, efficiency, and profitability.
A VP of Mining oversees all mining operations, ensuring efficiency, safety, and profitability. They develop strategies, manage budgets, and ensure compliance with industry regulations. Additionally, they coordinate with engineering, logistics, and environmental teams to optimize resource extraction and minimize environmental impact. Strong leadership and industry knowledge are essential for this role.

Full-time
Posted 29 days ago
Be an early applicant
Vice President, Contact Center Sales & Operations
Tampa, FL - In Office · Full-Time · PE-Backed Home Services Platform · Pest Control & Pool Services
About The Role
We run the revenue engine of a fast-growing, multi-state home services business. Every inbound call, every outbound dial, every booked job, every recurring service plan, and every customer interaction flows through our contact center.
We are hiring a Vice President, Contact Center Sales & Operations to own that engine and make it grow.
This is not a seat for a caretaker. It is built for a growth-minded operator who thinks like a technologist, leads like a coach, and reads data like a detective. You will lead Inside Sales, Customer Care, Retention, Scheduling, Workforce Management, and Quality as one integrated organization, turning conversation data, modern AI tooling, disciplined coaching, and operational excellence into measurable revenue growth.
You will lead a team of more than 80 contact center professionals supporting leading pest control and pool service brands across multiple states. If you get energized by owning a number, deploying the right technology to move it, and uncovering insights others miss, we want to talk.
What You'll Own
• The Revenue Number. Booking rate, outbound conversion, recurring service plan growth, retention, revenue per call, and customer lifetime value as hard, reported targets.
• The Growth Engine. Aggressive outbound and win-back motions across lapsed customers, unsold estimates, missed-call recovery, canceled accounts, seasonal campaigns, and customer re-engagement initiatives.
• The Insight. Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for patterns competitors never see, then turning them into action through pricing tests, script improvements, staffing optimization, and process enhancements.
• The Experience. Inbound care, scheduling, retention, and sales operating as one seamless customer journey, with automation handling volume so your people can focus on value.
• The Technology. Ownership of the contact center stack, including AI agent-assist, conversation intelligence, intelligent routing, automation, workforce management, quality assurance, and performance platforms.
• The Team. Building and leading a high-performance, multi-state organization that combines accountability, coaching, operational discipline, customer obsession, and sales excellence.
The Tech You'll Command
CRM & Field Service: FieldRoutes, PestPac, ServiceTitan, or comparable
Telephony & Dialer: Five9, NICE CXone, Genesys, Convoso
Conversation Intelligence: Gong, Balto, Observe.AI Call Tracking & Attribution: CallRail, Invoca
Operations: IVR, WFM, QA, agent-assist, and automation platforms
Requirements:What You Bring
• 10+ years leading contact center operations with responsibility for sales, customer care, retention, scheduling, and operational performance.
• Home services contact center leadership experience required, including pest control, pool services, HVAC, plumbing, electrical, lawn care, or similar recurring-service businesses.
• Pest control contact center experience strongly preferred and will receive priority consideration.
• A documented track record of improving conversion rates, revenue per call, recurring revenue, customer retention, and customer satisfaction.
• Experience leading large, multi-layer teams across managers, supervisors, QA, WFM, training, and frontline agents.
• Hands-on command of modern CRM, field service, telephony, workforce management, QA, call attribution, automation, and AI conversation-intelligence platforms.
• A proven record of implementing automation or AI initiatives that produced measurable business results.
• Experience operating in private equity-backed, multi-brand, acquisitive, or high-growth organizations is highly desirable.
Bonus Points
• Direct pest control contact center experience.
• Experience supporting both pest control and pool service operations.
• Direct experience with FieldRoutes, PestPac, ServiceTitan, or comparable field-service platforms.
• Background scaling inside sales and customer care organizations across multiple brands and markets.
• Experience presenting performance results and technology initiatives to executive leadership, boards, or private equity stakeholders.
How To Apply
Ready to own the engine? Submit your resume and a short note describing a contact center metric you materially improved, how you improved it, and the measurable business impact delivered.
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501 - 1,000 Employees
Orlando, FL, US
2019