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Voip Technical Support Jobs (NOW HIRING)

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

... VoIP or home phone systems * Ability to clearly explain technical concepts to non-technical ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Zones LLC.

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

... VoIP or home phone systems * Ability to clearly explain technical concepts to non-technical ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · On-site

... VoIP or home phone systems * Ability to clearly explain technical concepts to non-technical ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

Tin Can

Technical Support Specialist

Seattle, WA · On-site

$75K - $85K/yr

The Technical Support Specialist is a support role responsible for delivering high-quality ... Diagnose and resolve issues related to device activation, account setup, VoIP network connectivity ...

New

Sanmina

Technical Support Specialist

Newark, CA · On-site

... VoIP environment, and cell phone user support. • Resolving anti-virus/anti-spam issues on user ... technical field. • 2 to 4+ years of hands-on experience in a Technical Desktop Support or ...

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and has established itself as a reliable ... We are seeking an experienced Lead VOIP Engineer to support the CISCO network switch and provide ...

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the United States to support our expanding customer base and ensure exceptional service delivery for ...

Johanna Foods, Inc.

Be Seen First

Technical Support Specialist

Flemington, NJ · On-site

$65K - $75K/yr

Desktop hardware, laptops, peripheral and software support. * Follow design or installation ... Experience with Miltel Phone VOIP or other VOIP systems a plus. * Entry level Cisco certifications ...

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How much do voip technical support jobs pay per hour?

As of May 30, 2026, the average hourly pay for voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a VoIP Technical Support job?

A VoIP Technical Support job involves assisting customers with issues related to Voice over IP (VoIP) systems, including setup, troubleshooting, and maintenance. Technicians diagnose network and call quality problems, configure hardware/software, and provide guidance on best practices for VoIP communication. They work with VoIP providers, internet connections, routers, and firewalls to ensure seamless voice communication. Strong networking knowledge and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Voip Technical Support position, and why are they important?

To thrive as a VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often demonstrated by relevant IT certifications or experience with VoIP systems. Familiarity with common tools like packet analyzers (e.g., Wireshark), ticketing systems, and platforms such as Cisco, Avaya, or Asterisk is typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and working within support teams. These competencies ensure efficient diagnosis and resolution of technical issues, leading to reliable communication services and high customer satisfaction.

What are some typical challenges faced by VoIP Technical Support professionals, and how are they addressed?

VoIP Technical Support professionals often encounter issues such as call quality problems, dropped connections, or user setup difficulties, which can stem from network configuration errors, bandwidth limitations, or software incompatibilities. Addressing these challenges usually involves systematic troubleshooting, collaborating closely with network engineers, and guiding end-users through diagnostic steps. Team members may also participate in ongoing training to stay updated on evolving technologies and solutions. This dynamic environment helps develop strong analytical and communication skills, making the role both challenging and rewarding.
More about Voip Technical Support jobs
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
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Voip Technical Support jobs near you
Infographic showing various Voip Technical Support job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 75% Physical, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
3CX VoIP Technician

3CX VoIP Technician

Dataperk LLC

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Description:

DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries—from healthcare and education to nonprofit and government—with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team. You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.


Key ResponsibilitiesSystem Administration & Management
  • Configure, deploy, and maintain 3CX phone systems
  • Perform upgrades, patches, and security updates
  • Monitor system performance and resolve issues proactively
  • Manage user accounts, call routing, and system permissions
  • Configure SIP trunks, gateways, and network connectivity
Technical Support
  • Provide Level 2/3 support via phone, email, and ticketing system
  • Troubleshoot call quality, connectivity, and system malfunctions
  • Support mobile and desktop 3CX clients
  • Document procedures and contribute to knowledge base
  • Experience with hosted/cloud VoIP environments
  • Knowledge of contact center features and call flow design
  • Familiarity with SBCs and scripting (PowerShell, Python)
  • Understanding of compliance standards (E911, HIPAA)
Client Services
  • Onboard new clients and set up systems
  • Train end-users on 3CX features
  • Optimize configurations based on client needs
  • Conduct system health checks and performance reporting
Project Implementation
  • Plan and execute migrations and upgrades
  • Integrate 3CX with third-party apps and CRMs
  • Configure advanced features like call recording and analytics
  • Implement disaster recovery and backup procedures


Work Environment & Benefits
  • Hybrid work model
  • Collaborative team culture with professional development opportunities
  • Access to ongoing training and certification programs
  • BCBS Health, Dental, and Vision insurance
  • Simple IRA with company matching
  • Paid time off and holidays
  • STD, LTD and Life Insurance

Requirements:


  • Bachelor’s degree in IT, Telecommunications, or related field
  • 2+ years of hands-on experience with 3CX systems
  • Strong understanding of VoIP protocols (SIP, RTP, SRTP)
  • Network troubleshooting and TCP/IP fundamentals
  • Familiarity with firewalls, NAT, and SIP trunking
  • Experience with Windows Server and virtualization
  • 3CX Certified Advanced or Professional preferred
  • CompTIA Network+, Cisco CCNA a plus
  • Prior experience in a managed services environment