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Voip Technical Support Jobs (NOW HIRING)

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Zones

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Zones LLC.

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the United States to support our expanding customer base and ensure exceptional service delivery for ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$102K - $202K/yr

Bachelor's degree in a related VoIP technical area. * 10 or more years of technical experience working with related technologies. * Experience supporting, monitoring and maintenance of large ...

XCEED

Senior Technical Support Specialist

Raleigh, NC · On-site

... service and technical leadership • Manage and support environments built on Microsoft 365 ... VoIP platforms (e.g., 3CX, RingCentral) • Familiarity with cybersecurity tools (EDR, MFA ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

Leads onsite and remote troubleshooting sessions with Facility A/V vendor support; Escorts vendors during onsite visits. * Creates and maintains technical documentation for the VoIP systems ...

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Voip Technical Support information

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$14

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$44

How much do voip technical support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a VoIP technical support job description?

A VoIP technical support job involves assisting customers and resolving issues related to Voice over Internet Protocol (VoIP) services, including troubleshooting network connectivity, configuring hardware and software, and ensuring call quality. The role often requires knowledge of networking protocols, VoIP systems, and tools like SIP and QoS, with certifications such as CCNA being beneficial. Support may be provided via phone, email, or remote access, and the position typically requires strong communication skills and problem-solving abilities.

What are some typical challenges faced by VoIP Technical Support professionals, and how are they addressed?

VoIP Technical Support professionals often encounter issues such as call quality problems, dropped connections, or user setup difficulties, which can stem from network configuration errors, bandwidth limitations, or software incompatibilities. Addressing these challenges usually involves systematic troubleshooting, collaborating closely with network engineers, and guiding end-users through diagnostic steps. Team members may also participate in ongoing training to stay updated on evolving technologies and solutions. This dynamic environment helps develop strong analytical and communication skills, making the role both challenging and rewarding.

What does a VoIP technician do?

A VoIP technician installs, configures, and maintains Voice over Internet Protocol (VoIP) systems, ensuring reliable voice communication over IP networks. They troubleshoot network issues, optimize call quality, and may work with hardware, software, and network protocols, often requiring knowledge of networking tools and certifications.

What are the key skills and qualifications needed to thrive in the Voip Technical Support position, and why are they important?

To thrive as a VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often demonstrated by relevant IT certifications or experience with VoIP systems. Familiarity with common tools like packet analyzers (e.g., Wireshark), ticketing systems, and platforms such as Cisco, Avaya, or Asterisk is typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and working within support teams. These competencies ensure efficient diagnosis and resolution of technical issues, leading to reliable communication services and high customer satisfaction.

How can I make $2000 a week working from home?

Voip Technical Support roles can offer remote work opportunities that pay competitive wages, but earning $2000 a week typically requires full-time hours, specialized skills, and experience. Increasing income may involve taking on multiple support contracts, developing advanced technical skills, or obtaining relevant certifications to qualify for higher-paying positions.

How to make 1000 a week remote?

A VoIP Technical Support role can potentially pay $1,000 or more weekly if performed full-time, especially with specialized skills, certifications, and experience. Achieving this income may involve working multiple shifts, handling high-volume support, or working for companies that offer competitive pay rates for technical support positions in a remote environment.

What is a VoIP Technical Support job?

A VoIP Technical Support job involves assisting customers with issues related to Voice over IP (VoIP) systems, including setup, troubleshooting, and maintenance. Technicians diagnose network and call quality problems, configure hardware/software, and provide guidance on best practices for VoIP communication. They work with VoIP providers, internet connections, routers, and firewalls to ensure seamless voice communication. Strong networking knowledge and customer service skills are essential for this role.

More about Voip Technical Support jobs
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What job categories do people searching Voip Technical Support jobs look for? The top searched job categories for Voip Technical Support jobs are:
Voip Technical Support jobs near you
Infographic showing various Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
2405.0210 - Technical Support Representative

2405.0210 - Technical Support Representative

8x8, Inc.

San Jose, CA • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description

About 8x8, Inc.

8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.

8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

Job Description

8x8 is seeking experienced technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.

 

You will be responsible for resolving customer issues via telephone, email, and/or chat sessions including troubleshooting installation, configuration, quality of service, billing, and how-to application issues.  Your Interpersonal skills and networking expertise are critical.  In addition, you will be expected to record all customer interaction in a CRM and escalate complex or product bugs.  The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.   

Responsibilities

  • Resolve technical issues associated with 8x8's hosted communications products via phone, e-mail, and/or chat
  • Service assigned customers to meet all of their technical and account management requirements
  • Meet or exceed customer satisfaction and productivity metrics
Qualifications

Requirements

  • 2+ years of providing technical support, preferably in a cloud computing or telephony environment
  • Knowledge and troubleshooting proficiency of routers, switches, and network equipment
  • Advanced candidates would have a knowledge of Unified Communications and VOIP technologies
  • Bachelor's degree and/or comparable technical industry certifications and experience
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Team player with positive attitude
Additional Information

To apply, please click the link provided.  If the link does not work,  send your resume to jobs AT 8x8.com and specify the job title in your email.

 Notice to Search Firms and Staffing Agencies

 
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

 All your information will be kept confidential according to EEO guidelines.

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