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Voip Technical Support Jobs (NOW HIRING)

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Support phone system and VOIP administration. * Assist with technologies related to Microsoft ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Support phone system and VOIP administration. * Assist with technologies related to Microsoft ...

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

They are hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support ... VoIP, basic security, traceroutes) • Proficiency with Microsoft 365 tools • Able to manage ...

Aalis Management Consulting

GU · On-site

VoIP or telecommunications-support experience.Experience developing SOPs, job aids, user guides, and technical communications.Experience working against ticket-resolution SLAs or service-performance ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... VoIP telephones Excellent written and verbal business communication skills with ability to ...

Touro University

Technical Support Specialist

Vallejo, CA · On-site

$65K/yr

Overview Under the direction of the Technical/ AV Leads, the Technical Support Technician provides ... VOIP services, projection, audio and other multi-media resources available on campus, as needed ...

All Copy Products

VOIP Technician

Denver, CO · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

All Copy Products

VOIP Technician

Denver, CO

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

All Copy Products

VOIP Technician

Chandler, AZ · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

Sanmina

Technical Support Specialist

Houston, TX · On-site

... VoIP environment, and cell phone user support. • Resolving anti-virus/anti-spam issues on user ... technical school, or a minimum one year of related experience and/or training, or equivalent ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

SGS Consulting

Technical Support Technician

Allen, TX · On-site

$34K - $43K/yr

As a Technical Support Technician II, you will perform both technical and administrative ... Knowledge of VoIP and IP telephony * RF trunking and communication network knowledge Systems ...

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Voip Technical Support information

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$14

$26

$44

How much do voip technical support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a VoIP Technical Support?

A VoIP Technical Support job involves assisting customers with issues related to Voice over IP (VoIP) systems, including setup, troubleshooting, and maintenance. Technicians diagnose network and call quality problems, configure hardware/software, and provide guidance on best practices for VoIP communication. They work with VoIP providers, internet connections, routers, and firewalls to ensure seamless voice communication. Strong networking knowledge and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in the VoIP Technical Support position, and why are they important?

To thrive as a VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often demonstrated by relevant IT certifications or experience with VoIP systems. Familiarity with common tools like packet analyzers (e.g., Wireshark), ticketing systems, and platforms such as Cisco, Avaya, or Asterisk is typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and working within support teams. These competencies ensure efficient diagnosis and resolution of technical issues, leading to reliable communication services and high customer satisfaction.

What are some typical challenges faced by VoIP Technical Support professionals, and how are they addressed?

VoIP Technical Support professionals often encounter issues such as call quality problems, dropped connections, or user setup difficulties, which can stem from network configuration errors, bandwidth limitations, or software incompatibilities. Addressing these challenges usually involves systematic troubleshooting, collaborating closely with network engineers, and guiding end-users through diagnostic steps. Team members may also participate in ongoing training to stay updated on evolving technologies and solutions. This dynamic environment helps develop strong analytical and communication skills, making the role both challenging and rewarding.

Are Voip technical support engineers in demand?

VoIP technical support engineers are in demand due to the growing reliance on VoIP technology for business communications. They are needed to troubleshoot network issues, configure systems, and ensure reliable service, often requiring knowledge of networking protocols and certifications like CCNA or CompTIA Network+.
More about Voip Technical Support jobs

What are the most commonly searched types of Voip Technical Support jobs?

The most popular types of Voip Technical Support jobs are:

What job categories do people searching Voip Technical Support jobs look for?

The top searched job categories for Voip Technical Support jobs are:

Voip Technical Support jobs near you
Infographic showing various Voip Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

MSP Technical Support

Pavion

Altamonte Springs, FL • On-site

$45K - $55K/yr

Full-time

Posted 7 days ago

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

34th of 37 rated health and safety providers

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
Primary Responsibilities:
Technical Support & Troubleshooting
  • Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.
  • Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
  • Utilize remote access tools to resolve technical issues efficiently.
  • Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.
  • Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.

Systems & Application Administration
  • Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.
  • Perform Office 365 administration tasks.
  • Support phone system and VOIP administration.
  • Assist with technologies related to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

Networking & Infrastructure Support
  • Troubleshoot basic networking issues and support VOIP systems.
  • Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.

Customer Service & Communication
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Communicate clearly with clients to ensure understanding of issues and resolutions.
  • Demonstrate a proactive, service-oriented mindset focused on improving client productivity.

Documentation & Reporting
  • Accurately document customer systems, configurations, troubleshooting steps, and resolutions.
  • Record detailed time entries for service work and project activities.
  • Follow established procedures and contribute to knowledge base improvements.

Basic Qualifications:
  • High School Diploma
  • 1 year of IT experience
  • Excellent verbal and written communication skills
  • Professional, friendly, positive, optimistic demeanor
  • An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:
  • Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus
  • General Windows Desktop
  • Strong Organization and Time Management Skills

The salary range for this position is $45,000-$55,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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