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Voip Technical Support Jobs (NOW HIRING)

Averro

Technical Support Analyst

Cottage Grove, OR · On-site

... VoIP, CCTV, and other ancillary systems - Adhere to organizational asset, change, problem, and ... technical abilities - Skilled and experienced supporting desktops, laptops, servers, printers ...

Bandwidth.com

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll ...

AMA TechTel

Level II Technical Support

Amarillo, TX

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

GoNetspeed

Technical Support Technician

Manhattan, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

Magnus Management Group LLC

GU · On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep ... Support telecommunications coordination, including legacy landlines, VoIP, telephone line drops ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Prior experience with VoIP, audiovisual equipment setup and operation preferred * Proven technical ...

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Voip Technical Support information

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$14

$26

$44

How much do voip technical support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a VoIP Technical Support?

A VoIP Technical Support job involves assisting customers with issues related to Voice over IP (VoIP) systems, including setup, troubleshooting, and maintenance. Technicians diagnose network and call quality problems, configure hardware/software, and provide guidance on best practices for VoIP communication. They work with VoIP providers, internet connections, routers, and firewalls to ensure seamless voice communication. Strong networking knowledge and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in the VoIP Technical Support position, and why are they important?

To thrive as a VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often demonstrated by relevant IT certifications or experience with VoIP systems. Familiarity with common tools like packet analyzers (e.g., Wireshark), ticketing systems, and platforms such as Cisco, Avaya, or Asterisk is typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and working within support teams. These competencies ensure efficient diagnosis and resolution of technical issues, leading to reliable communication services and high customer satisfaction.

What are some typical challenges faced by VoIP Technical Support professionals, and how are they addressed?

VoIP Technical Support professionals often encounter issues such as call quality problems, dropped connections, or user setup difficulties, which can stem from network configuration errors, bandwidth limitations, or software incompatibilities. Addressing these challenges usually involves systematic troubleshooting, collaborating closely with network engineers, and guiding end-users through diagnostic steps. Team members may also participate in ongoing training to stay updated on evolving technologies and solutions. This dynamic environment helps develop strong analytical and communication skills, making the role both challenging and rewarding.

Are Voip technical support engineers in demand?

VoIP technical support engineers are in demand due to the growing reliance on VoIP technology for business communications. They are needed to troubleshoot network issues, configure systems, and ensure reliable service, often requiring knowledge of networking protocols and certifications like CCNA or CompTIA Network+.
More about Voip Technical Support jobs

What are the most commonly searched types of Voip Technical Support jobs?

The most popular types of Voip Technical Support jobs are:

What job categories do people searching Voip Technical Support jobs look for?

The top searched job categories for Voip Technical Support jobs are:

Voip Technical Support jobs near you
Infographic showing various Voip Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

Averro

Cottage Grove, OR • On-site

Other

Posted 14 days ago

Job description

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems.  This role will work closely with business users, site staff, and IT / OT teammates. 

Typical Duties: 

 - Field incoming help requests from end users in a courteous and professional manner 

 - Record, track, and document the problem-solving process through to final resolution 

 - Identify and learn software and hardware used and supported by the organization 

 - Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications 

 - Familiarize end users with basic software, hardware, and peripheral device operation  

 - Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems 

 - Adhere to organizational asset, change, problem, and incident management processes  

 - Track all IT / OT assets at assigned location 

 - Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines 

 - Actively participate in IT / OT Team meetings 

Requirements: 

 - Demonstrated safety focus 

 - Associate’s degree in information technology or equivalent combination of education and/or experience 

 - Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities 

 - Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc. 

 - Problem-solving skills and the ability to learn new technologies 

 - Strong oral and written communication skills 

 Highly Valued Skills: 

 - Experience supporting the IT infrastructure needs of a manufacturing facility  

 - Experience supporting the OT infrastructure needs of a manufacturing facility 

 - Process Control Technician / Engineer 

 - Microsoft, Google, CISCO, ITIL or similar Certifications 

 - Four-year degree in information technology or related field 

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