Join MyCHN as a Population Health Medical Assistant! Are you passionate about improving patient outcomes beyond the exam room? Do you thrive in a qualitydriven, fastpaced healthcare environment where your work directly impacts community health? If so,
MyCHN wants YOU! At
MyCHN, a nonprofit Federally Qualified Health Center (FQHC) serving
Greater Houston and the Gulf Coast with over
100 providers across 15+ locations, we are committed to closing care gaps and building healthier communities. As a
Population Health Medical Assistant, you'll play a vital role in advancing preventive care, quality performance, and patient experience-while growing your career in valuebased healthcare.
Your Responsibilities: Inbound Clinical Calls & Patient Support - Manage inbound clinical calls related to Annual Wellness Visits (AWVs), screenings, immunizations, and follow-up care
- Provide clear guidance to patients and escalate issues appropriately
- Deliver compassionate, professional patient support every interaction
Annual Wellness Visit (AWV) Quality Support - Perform pre-screens for all scheduled AWVs to identify quality opportunities
- Complete detailed chart reviews post-AWV to ensure documentation accuracy
- Identify care gaps and initiate appropriate follow-up actions
Quality Measures & Care Gap Focus - Review and address key quality measures, including:
- Mammogram screenings
- Colorectal cancer screenings
- Immunization status
- Oral health screenings
- Other assigned quality initiatives
- Support workflows to ensure accurate quality reporting and performance results
Patient Outreach & Experience - Conduct post-AWV follow-up calls to:
- Gather patient experience feedback
- Reinforce outstanding care gaps
- Confirm understanding of next steps
- Educate patients on collecting and returning colorectal cancer self-collection kits
Reporting & Administrative Support - Document patient interactions, chart reviews, and outreach activities in the EHR
- Track quality gaps and outcomes using Excel or reporting tools
- Participate in virtual weekend rotation coverage to support population health operations
What You'll Need: Required Qualifications - High School Diploma or GED
- Certified Medical Assistant (CMA) - REQUIRED
- Minimum 3 years of clinical experience with an operational focus on quality or population health
Preferred Qualifications - LVN or degree in Healthcare Management or related field
- Experience with ValueBased Care, quality metrics, or ACO environments
- Hands-on experience supporting performance improvement initiatives
Skills & Abilities - Strong phone presence and patient communication skills
- Experience with chart review and quality metric identification
- Highly organized with excellent attention to detail
- Comfortable in a task-driven, metric-focused environment
- Basic to intermediate Excel and reporting skills
- Ability to communicate effectively with groups of 10+ people
- Proven ability to track daily objectives and present results to leadership
- Independent, self-driven, and team-oriented
Why You'll Love Working With MyCHN: - 100% Paid Employee Health & Dental Insurance premium
- 401(k) with 4% Employer Match
- Generous Paid Time Off, including Birthday Leave
- $200 Annual Continuing Education Stipend
- Career Growth Opportunities in Population Health & Value-Based Care
- Flexible Schedules
- Make a Real Impact in Underserved Communities
Ready to help close care gaps and transform community health? Apply today and become a vital part of MyCHN's Population Health team!
Work schedule - 8 hour shift
- Monday to Friday
- Weekend availability
Benefits - Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Pet rider program
- Mileage reimbursement
- Other
- Paid training