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Virtual Support Jobs in Austin, TX (NOW HIRING)

Lightedge

Support Technician (Night Shift)

Austin, TX · On-site

$25 - $29/hr

Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer ... Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and ...

Apexon

IT System Engineer (Desktop Support)

Austin, TX · On-site

We are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure for our organization. This role encompasses a broad range of IT functions, including on ...

Zirtual

Remote Virtual Executive Assistant

Austin, TX · On-site

$1.5K - $3.8K/mo

As an Executive Assistant, you will play a critical role in supporting busy professionals by ... Coordinate virtual and in-person meetings or events Operations & Task Management * Support day-to ...

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Virtual Support information

See Austin, TX salary details

$14

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$44

How much do virtual support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Austin, TX? The most popular types of Support jobs in Austin, TX are:
What are popular job titles related to Virtual Support jobs in Austin, TX? For Virtual Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Austin, TX look for? The top searched job categories for Virtual Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Virtual Support jobs? Cities near Austin, TX with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Virtual Seasonal Physician Assistant - DC or TX Licensed

One Medical

Austin, TX • On-site

$80/hr

Full-time

Re-posted 9 days ago

One Medical rating

8.2

Company rating: 8.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:

The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:

  • Seasonal Employee from August - February 2027
  • W2 position
  • 40 hours minimum weekly
  • 2 full (entire) rotating A/B weekends per month (weekends includes Saturday and Sunday)
  • Support 2 of 4 company observed holidays (Thanksgiving, day after Thanksgiving, Christmas, New Years Day)

What you'll be working on:

  • Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups
  • Continuous learning during weekly Clinical Rounds and through other modalities
  • Ongoing collaboration with both virtual and in-office teammates via daily huddles
  • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

Education, licenses, and experiences required for this role:

  • Completion of master's degree in an accredited Physician Assistant program (MSPAS) and is maintaining active NCCPA certification
  • Currently licensed in DC or TX with possibility to obtain additional states 
  • In the past 5 years, practiced as an Advanced Practitioner for at least:
    • 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+)
  • Ability to work afternoons and evenings (Current shifts are 7am-6pm EST or 11-10pm EST)
  • Excellent clinical and communication skills with the ability to follow established clinical protocols and workflows
  • An example schedule for this role: 
    • Thursday: 7a-6pm Eastern (1 hour break)
    • Friday: 7a-6pm Eastern (1 hour break)
    • Saturday: 7a-6pm Eastern (1 hour break)
    • Sunday: 7a-6pm Eastern (1 hour break)

One Medical providers also demonstrate:

  • A passion for human-centered primary care 
  • The ability to successfully communicate with and provide care to individuals of all backgrounds   
  • The ability to effectively use technology to deliver high quality care
  • Clinical proficiency in evidence-based primary care
  • The desire to be an integral part of a team dedicated to changing healthcare delivery
  • An openness to feedback and reflection to gain productive insight into strengths and weaknesses
  • The ability to confidently navigate uncertain situations with both patients and colleagues
  • Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a non-benefited virtual role. 

Compensation for this position is $80/hr.

What One Medical employees say

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